PODS Moving & Storage

Our experinece with PODS has been anything but good! We are selling our house and moving cross country. We scheduled our PODS delivery a month in advance for them to come a week before our closing giving us a few days to load them up. The day before delivery, PODS charged our account and everything seemed fine. We recieved an email the next morning letting us know our delivery window and we waited. When the PODS didn't show up we checked the website and saw our window got moved to a later time. So we waited.

Worst moving experience of my life. They confirmed the delivery of our pod to our new home on June 3rd. We banked on Pods following through on their delivery commitment. This was especially challenging because we have a 3 month old baby. They told us on the 3rd our POD would arrive in the afternoon, then early evening, then at night and then once each of the 3 times they sent us had come and gone, we got a call saying that there aren’t enough drivers at the warehouse (1 hour away) and that we were being…

We had a terrible experience with pods. On friday November 14 the Bristol facility dropped off a pod that was- facing he wrong direction, had a broken lock, infested with bugs, and an incorrect size. When we attempted to reach customer service both their phone line and their website were down. By the time customer service was back online it was Monday the 17th. At that point we were told someone could come out and flip the pod around on the 18th.

I would absolutely avoid this joke of a company unless you only need 1 POD and live in the middle of nowhere on a completely clear, level plot of land. Oh, and only if you're ok with your belongings taking a month to be delivered, and your pick-up/delivery dates changing every couple of days. So, here's what happened. We ordered 3 PODS. 2 16', and one 8'. All three were supposed to be delivered on the same day, as we had movers ready to go.

Atrocious service for two containers (16’ and 8’), one of which was supposed to be delivered to my final address three days ago. Hours before my delivery window, I got an e-mail that said my delivery would be rescheduled for 10 days from now. Having moved coast to coast with a newborn and only having limited time off, this last minute reschedule due to “overbooking” has caused significant disruption in an already chaotic situation for my family.

If I could give zero stars, I would. This company is completely unreliable. They failed to deliver my belongings on the date they promised, then expected me to wait even longer because they decided to extend my delivery. My entire houseeee including my mattress—is locked inside their container, leaving me with nowhere to sleep because they couldn’t keep their commitment. To make matters worse, they charged me extra after THEY failed to provide the service I paid for.

I ordered and reserved a POD to be delivered to my home for a move. The POD did not arrive on the scheduled date and did not arrive on the second date I reserved it for, so I had to make last minute arrangements with a moving company. The customer service agents were helpful but could not provide numbers to dispatchers or drivers. It was the most stressful moving experience I’ve ever had (of the 10 moves I’ve done in my life).

PODS is absolutely terrible at picking up empty containers. Four times I had a scheduled pickup and four times the pickup time was delayed and never removed from my property. Customer service was useless. Every time I call I get the same story...either I'm next in line or they absolutely no question will pick it up that day. I'm still waiting on my next scheduled pickup.