PODS Moving & Storage
Moving and storage service in Rincon, Georgia
Its address is in Savannah, Georgia. It appears here because Google returns it for Rincon.
Google rating
4.2
Ratings counted
514
Are 1 or 2 star
19.3%Well above typical
The rating breakdown
99 of the 514 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 370 | 72.0% | |
| 4 star | 33 | 6.4% | |
| 3 star | 12 | 2.3% | |
| 2 star | 20 | 3.9% | |
| 1 star | 79 | 15.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 19.3%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Late, delayed or a no-show2 · 22%
Counted across the 9 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I’ve used PODS several times for past moves and had generally positive experiences, but this most recent move was a major disappointment from start to finish. It was one headache after another. The one thing I will say, and the only reason I can give them a star at all, is that some of their customer service representatives and drivers I interacted with were kind, professional, and helpful. Others were not.
Anne, we appreciate your feedback and understand your frustration. Your experience is important to us, and we want to learn more about the issues you faced. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns effectively.
If you want to have a smooth and efficient move with a company that will quickly respond to your issue, unfortunately, PODS Savannah is NOT who I would go with after this nightmare we have been through. First, you cannot talk to anyone local. You deal with a call center that will generate email after email that will mean nothing. The drop off at our old home went great(6/16). Then we couldn't book a reasonable time to get them to our new house so we had to wait on our stuff for three weeks.
We can understand how you're feeling and would like to research this further, Matt. Can you please email [email removed] with your customer ID?
PLEASE PLEASE PLEASE save yourself the headache and DO NOT book with Pods in Savannah. We scheduled a pick up on 7/31 and were alerted at the end of the day that “due to weather” they were going to have to reschedule to 8/7. I immediately called and was told they would request an earlier date, because we no longer lived in the home and need it removed, It was rescheduled for Monday 8/3, which sucked but I worked it out with the new tenant. Then, at the end of today, 8/3, it was again rescheduled to 8/8!!
We appreciate your feedback and take your concerns seriously. It’s important for us to understand your experience better. Please send us an email at [email removed] with your customer ID and additional details, so we can address this situation appropriately.
I have used pods twice in the past this is the third time. And determining the size I needed I was misled based on the contents of a studio apartment and should have gotten the next size POD. Many of our items did not fit, even though I had gone through a detailed list with a person I booked with. In the future, I’ll look for an alternative solution for moving. Also, the price should be a little bit better if you’re not doing any kind of storage because the price includes a total of 30 days.
Thank you for sharing your experience, Machelle. We value your feedback and would like to understand more about your situation regarding the size recommendation and delivery timing. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
As far as moving goes, it was fine. The billing is atrocious. 30 days after I returned my pods I got a $827 bill for a fuel surcharge! Now a week later I get ANOTHER bill for $400 for POD rental. These people do not have a clue how to setup a billing system . They can move your stuff, but beware, they bill you forever.
Thank you for your feedback, Mark. We strive to provide clear billing information and understand your concerns regarding the unexpected charges. We would like to investigate this further. Please send us an email at [email removed] with your customer ID and additional details.
Pods are a scam! I dont recommend it to my worst enemy! They do not have upfront pricing. They change there billing when convenient for them. And the costumer service just says sorry 100x but never resolves anything. I've spent 3+ houra of my life constantly calling. They are not a good choice! Run far away from pods!
We appreciate your feedback, Vicky. It’s concerning to hear about your experience. We strive for transparency and effective customer service. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns directly.
Pod was dropped off on the scheduled delivery date, but Pods missed the move date by a week. Meanwhile we got charged by our landlord for every day it sat after our lease was up. …
We can understand how you're feeling and would like to research this further, William. Can you please email [email removed] with your customer ID?
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 44%
- Worked hard and fast3 · 19%
- Kept in touch3 · 19%
- Turned up when they said2 · 13%
Counted across the 16 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Pods was fantastic and very communicative through all phases of the process. We were given a 3-hour window for delivery and pick up and on both occasions the driver showed up early in that window. Erica the driver was highly skilled, professional, and extremely courteous!!
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Ken!
So far, 4 stars. Calling them in peak season is exhausting. Online account system seems to have some problems. 6/20: 5 stars for Erica who delivered our pod on 6/20. She was fast, friendly, & fantastic! Dropped our pod perfectly! 6/22: 5 stars for Oscar who handled our call perfectly after 4 hours of us trying. The double charges are pending and one should drop. Pick-up is now scheduled for the perfect day (let’s hope it happens!).
Thanks for the recognition, Jessica!
Just wanted to share my positive experience with receiving a pod at our house. The driver Erica was outstanding! She was super helpful and very knowledgeable and explained exactly what was going to happen and what she was gonna try and do with the pod. She also listened to us when we asked her to keep it in a certain part of our driveway and dropped it exactly where we asked her to put it. She was outstanding and thank you so much, Erica!
Your positive review means a lot to us, Matt! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
Alexis was amazing! She was very professional and thorough. She took great care to find our irrigation system which was very appreciated. When I asked her to get it as close to one side as possible, I had no idea it would be within an inch or do. She was very friendly and took an extra minute to show us the inside and tie downs and where to lock. The engineering of Podzilla is simply genius!!
Your positive review means a lot to us, Kathy! We aim to provide top-notch service, and we're happy to know we achieved that with you. We hope to have the pleasure of serving you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff23
- pickup23
- container placement18
- easy process13
- courteous driver12
- drop off6
- forklift6
- clean units2
- out of state move2
- unloading speed2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.