PODS Moving & Storage
Moving and storage service in Sanford, Maine
Its address is in Saco, Maine. It appears here because Google returns it for Sanford.
Google rating
4.3
Ratings counted
298
Are 1 or 2 star
15.4%Well above typical
The rating breakdown
46 of the 298 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 225 | 75.5% | |
| 4 star | 18 | 6.0% | |
| 3 star | 9 | 3.0% | |
| 2 star | 15 | 5.0% | |
| 1 star | 31 | 10.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 15.4%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Items missing or never delivered1 · 11%
- Late, delayed or a no-show1 · 11%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We were baited and switched by a customer service rep. We initially reserved 3 16ft pods to move our homes from Georgia to NH. After they were loaded and scheduled for pickup we found out they would not deliver to Bethlehem NH. We were told to go to Manchester and unload them ourselves which is totally impossible. We don't know what to do besides hire another moving company to unload the pods and deliver our stuff. The case was elevated to management and denied for delivery.
We appreciate your feedback, Tom. Your experience is concerning, and we want to understand it better. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns promptly and work towards a resolution.
Hands down the worst customer service experience I have ever had. Not only were they 3 days late in delivering the pods leaving us with no personal belongings at our new home for days, they have now left them at the new home for a week. We cannot use our driveway, our cars are parked under pine trees and it is ruining the paint. The day before scheduled pick up, yet again, they called and said it will be another week to have them picked up, if of course they actually show up.
Hi, Paul. We’re disappointed to see this. We encourage you to send us an email at [email removed] with your customer ID and additional details so we may best assist.
I moved from Maine and had my POD stored in Portland for 7 months before it was moved to SC to be stored in Spartanburg for a month until I closed on my house. I can’t believe how many items were stolen in that time! I don’t know exactly …
Jude, we appreciate your feedback and take your concerns seriously. Understanding your experience is important to us. Please send us an email at [email removed] with your customer ID and additional details so we can investigate this matter further. Thank you for bringing this to our attention.
I moved from CO to ME and PODs was unwilling to deliver my POD after telling me they would since I was technically out of there service area. Then when I set up to get into my POD and took the time off work and drove the 2 hours during normal business to get into said POD on a Friday afternoon I show up at 1400 to find the place closed up and everyone gone for the day. A random driver on sight then told me everyone took off early for the day.
We're disappointed to hear about your experience at our Storage Center as it's never our intent to cause an inconvenience, Tim. Please email [email removed] with your customer ID so we can look into this and sort through this confusion.
I have used PODs twice, the first time went smoothly, the second time was terrible. PODS would not deliver my POD anytime close to what I needed. They gave no consideration to our move, I called them to schedule a delivery date over 5 weeks before we needed it. Nowhere in there paperwork does it state delivery dates are at the discretion of PODS. Nobody ever mentioned (on either of my moves) that delivery dates are restricted. In fact, their web site states no restrictions on delivery dates.
Ray, we appreciate your feedback and want to understand your experience better. Your concerns about delivery and communication are important to us. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter directly.
I had a pod moved to Portland ME paid 350 a month for them to store the pod with my furniture . They have had it since October, now mind you 350.00 a month now i called them to ask them to deliver it to my new address and now they are saying they don’t deliver pods to my area that I have to come move my stuff myself. SERIOUSLY? I don’t know what to do about it because I have no way to get my furniture. Now what? I am elderly and that’s why I hired them in the first place.
We appreciate you sharing your experience, Deb. Your concerns are important to us, and we want to understand the situation better. Please send us an email at [email removed] with your customer ID and additional details so we can assist you appropriately.
Waited all day for a delivery that didn’t come. Only to find out a half an hour before they closed that they pushed our pod delivery out two weeks but still charged us today. The worst part is this is an absolute emergency and we needed it last week. Thanks so much.
We appreciate your feedback, Rose. Your experience is important to us, and we want to understand the situation better. Please send us an email at [email removed] with your customer ID and additional details so we can address your concerns effectively.
I am a Navy Veteran who has moved multiple times and recently moved again for work. My wife diligently reviewed options for moving and being as it was a long distance move from Michigan to Maine she seemed confident after speaking to the …
We appreciate you reaching out, Nicholas, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 43%
- Turned up when they said3 · 14%
- Kept in touch3 · 14%
- Careful with belongings2 · 10%
- Worked hard and fast2 · 10%
Counted across the 21 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Wayne J delivered our POD today and was fantastic. He was right on time, was careful delivering the POD on our property, quick and efficient with great communication.
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Claire! We can't wait to serve you again in the future!
Wayne J from the Saco, Maine location was the consummate professional driver. Communication was spot on. Wayne was extremely careful with our possessions and sensitive to our requests. People like Wayne, who are on your front lines and face to face with customers are your company’s most important asset. Hang on to this guy. He’s one of the best.
Thanks for the nice review! We're grateful to have been able to serve you, Rick!
Etson F. was amazing at navigating the tight spaces in my driveway to remove both pods quickly and efficiently. He also had an extra padlock in his truck when the first one didn’t fit in the Pod latch. Wayne J. Delivered the pods and did an equally amazing job getting them into tight quarters without as much as blinking.
We appreciate you taking the time to share this review with us, Coley! We have your back when you need us again!
Etson F was an amazing delivery driver! He explained all that I needed to know, was very friendly and polite, and made the experience go extremely smoothly. I would love to be able to request him as my pick up guy on the pick up end if I could! Great employee working for a great company!
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Mike! We can't wait to serve you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pickup20
- kind staff14
- billing7
- courteous driver5
- customer friendly5
- drop off4
- easy scheduling4
- pod placement3
- ease of moving2
- early arrival2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews
- yelp.comreviews