PODS Moving & Storage
Moving and storage service in Sanger, California
Its address is in Fresno, California. It appears here because Google returns it for Sanger.
Google rating
4.2
Ratings counted
282
Are 1 or 2 star
17.0%Well above typical
The rating breakdown
48 of the 282 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 206 | 73.0% | |
| 4 star | 19 | 6.7% | |
| 3 star | 9 | 3.2% | |
| 2 star | 12 | 4.3% | |
| 1 star | 36 | 12.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 17.0%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Price rose after the quote3 · 33%
- Late, delayed or a no-show2 · 22%
- Damage to belongings1 · 11%
Counted across the 9 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Service requested - good. Quality of the pod - good. Value - reasonable, but the delivery placement and care depend upon the driver's experience. They DO NOT honor legitimate, proven claims. We are left with damaged goods, and a destroyed expensive TV. Be wary when doing business with this company. Around the beginning of July (2025) we signed a contract with this company to deliver 4 pod units for us to use during our move. Everything went well with the first 3 pods.
Thank you for sharing your experience, Marilyn. We take your concerns seriously and want to understand more about the issues you've faced with your delivery and claim process. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter…
Horrible company. Horrible Communication. Delayed my POD for 2 weeks because they spelled my email incorrectly. They didn't even bother to try to contact me to let me know about any issues that were going on with our account. They assumed we knew which its kinda hard to know when you send details to the incorrect email address that they typed in. Then we only had 2 days to unload our pod or they stated they would charge us another $323.70 for another months rental.
We appreciate you reaching out, Anthony, and we're disappointed to read you've had this type of experience. We want to be able to have this looked into further so we can clear up any confusion and best assist moving forward. Please email [email removed] with your customer ID.
*UPDATE* My account was taken for review after providing this feedback. They put on a good face, the gentleman I worked with was very professional and a personable. However as far as business practices go, my original review stands. Either save the money and go UHAUL, or go all the way and get professional movers. PODS is worth nowhere near what they end up charging you.
We'd like to connect with you to learn more and address your concerns right away. Can you please email [email removed] with your customer ID?
Betrayal, I checked my account today and I was charged the $279. this they explicitly said they would write this wrong and they haven’t. I have messaged the team in hopes they will fix their error but until then they shouldn’t even get one star A Victory of Endurance I must offer a nod of appreciation to PODS for finally resolving this matter. It is always a relief when bureaucracy yields to common sense, though I rather wish it hadn't required a minor crusade to get there.
We appreciate your feedback, Elizabeth. It's important for us to understand your experience better. We strive for transparency in our pricing and customer service, and your insights help us improve.
My experience with PODS was not a good one and I’m still bothered by the whole ordeal. They delivered the unit fine. But the problem started when I scheduled them to pick up the pod and move it to another location. I scheduled it a week out. We were supposed to be out of the house we sold on a Thursday between 9am-12pm and we had it ready to go by Tuesday. On Thursday morning I received a phone call around 10:45am from pods stating that due to unforeseen circumstances they will not be able to pick my pod up today.
Andrew, we appreciate your feedback and understand your frustration. We aim to provide seamless service and would like to learn more about your experience to prevent future issues. Please send us an email at [email removed] with your customer ID and additional details.
I had an appointment for 3-6pm to deliver my pod, I'm packing and waiting for them to arrive. Then I get an email at 540pm that they are changing my appointment to the next day from 3-6pm. I have movers coming in the morning and I also have …
We’re disappointed to see this, Renee. We encourage you to send us an email at [email removed] with your customer ID so we can review your account.
First of all, the communication is HORRIBLE. There are major system delays and the agents never had the same answers or the correct information for delivery windows, delivery dates, etc. I spent 4+ hours and multiple phone calls during a …
We appreciate your feedback, Alyssa. Understanding your experience is important to us, and we want to address your concerns about communication and delivery. Please send us an email at [email removed] with your customer ID and additional details so we can investigate further and improve our service.
We were charged over $300 per month rental and almost $3000.00 to transfer from California to Washington state, which I don't have a problem with. When we first set this up, we were told that as long as the transfer to our new place was …
Laura, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 42%
- Worked hard and fast4 · 21%
- Kept in touch3 · 16%
Counted across the 19 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Our customer service agent, Ferdinand, located in the Philippines, was phenomenal. He was very understanding and clear in communication. He helped me find a good discount and gave good suggestions. I was very happy with his help. Likewise, the gentleman who delivered our container. Martin M. was extremely professional and worked within our preferences to drop it where we needed it. He was very kind and did a great job.
Thanks for the nice review! We're grateful to have been able to serve you, Lorie!
Martin did an exceptional job placing my container! Perfect! Fast, friendly and precise. I couldn’t ask for anything more
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Tommy!
PODS made my entire storage and moving experience incredibly easy from start to finish. Their customer service was exceptional clear communication, helpful answers, and zero stress throughout the process. Pickup and delivery were smooth and right on time, and the workers were professional, friendly, and respectful of my belongings. Everything felt well-organized and handled with care. I highly recommend PODS whether you need short-term or long-term storage. They truly made the whole process simple and seamless.
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Cathy! We can't wait to serve you again in the future!
Richard was absolutely fantastic! He delivered our POD with great care, professionalism, and a friendly attitude. He went above and beyond to ensure everything was placed perfectly, making the process smooth and stress-free. His efficiency and kindness did not go unnoticed, and we truly appreciate his hard work (which he made look easy) Thank you, Richard, for making our move easier! Highly recommend!
Big shout-out to Richard! Thank you, Andres, for recognizing their dedication to exceptional customer care. Looking forward to working with you again in the future!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly driver29
- polite staff22
- container size9
- pick up and drop off5
- friendly workers3
- out of state move2
- container placement2
- clean container2
- ease of scheduling2
- fast loading2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- trustpilot.comreviews
- yelp.comreviews
- facebook.comsocial