PODS Moving & Storage
Moving and storage service in West Columbia, South Carolina
Its address is in Columbia, South Carolina. It appears here because Google returns it for West Columbia.
Google rating
4.6
Ratings counted
804
Are 1 or 2 star
8.1%Above typical
The rating breakdown
65 of the 804 ratings in Google’s published star breakdown for PODS Moving & Storage are one or two star.
Against other movers in West Columbia
About the same as the middle of the 4 movers in West Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 703 | 87.4% | |
| 4 star | 26 | 3.2% | |
| 3 star | 10 | 1.2% | |
| 2 star | 17 | 2.1% | |
| 1 star | 48 | 6.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is PODS Moving & Storage at 8.1%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for PODS Moving & Storage, counted by matching the words they used.
- Late, delayed or a no-show3 · 33%
- Damage to belongings1 · 11%
- Claim or refund went nowhere1 · 11%
Counted across the 9 one and two star reviews we have read for PODS Moving & Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
If I could give zero stars I would. The driver hit my house with the POD, tore my gutters, lied about it, and PODS denied my claim. They used a picture of the POD in my driveway as "proof" that the damage was done before they arrived. They …
Thank you for sharing your experience, Mary Beth. We take feedback seriously and want to understand more about what happened. Please email us at [email removed] with your customer ID and additional details so we can address your concerns appropriately. Your satisfaction is important to us.
I am writing to provide feedback regarding my recent experience with PODS, specifically related to the delivery and communication process. First issues that I was not aware of that I had to call the company back after they picked up my container in order to get it “shipped” to Columbia, SC. I called the 26th DEC to understand the whereabouts of my container. I spoke to a representative and the earliest it can be “shipped “ was the 27th DEC, yet it was not moved until seven days later.
Hi, Ashley. We'd like to connect with you to learn more and address your concerns right away. Can you please email [email removed] with your customer ID?
Use another company to pick up and store your things, they break things and don't like to fix them, they would do the same for what they are storing. I received an email from their claims declining my request, according to them, their driver said the damage was there before he hit it...I have an inspection report and an inspector that can speak on such matter from what he inspected. I also have posted pictures of the home on line with no damages to that part of the roof or gutters.
Joy, we appreciate your feedback and want to better understand your experience. Your concerns are important to us. Please send us an email at [email removed] with your customer ID and additional details so we can address this matter thoroughly. Thank you for bringing this to our attention.
I called and ordered pods two weeks before the first drop-off. I informed the representative that my pods needed to be dropped off and picked up the next day to ensure my items arrived in my relocated area by June 1, 2026. This was a crucial move, so I emphasized the urgency. Initially, I ordered two pods—one large and one small. However, I called back the next day and requested a change to two large pods. During this second transaction, I never mentioned the original scheduled date being changed.
We appreciate your feedback and take your concerns seriously. To better understand your experience and address the issues you faced, please send us an email at [email removed] with your customer ID and additional details. Your insights are valuable in helping us improve our service.
I had 2 Pod deliveries that were to take place on my move across several states , issue was they delivered the first pod and placed it in the wrong location aftewe gave specific instructions, this caused the second pod to not be delivered which had a majority of our things in it and after calling several times we still have not gotten any response or resolution 48 hours later.
Hi, Tony! We’re disappointed to see this. We encourage you to send us an email at [email removed] with your customer ID and additional details so we may best assist.
PODS has provided terrible customer service. We moved from South Dakota to South Carolina. The PODS in Columbia, SC delivered the pods easily.. but they did not pick them up when they were supposed to and they kept pushing the date back 4 times before they picked up the 16' pod, they haven't even picked up the 8' container and I keep getting billed for the containers even though it was supposed to be picked up days ago.
We appreciate your feedback, Bradan. It's important for us to understand the specifics of your experience regarding the delays and billing issues. Please send us an email at [email removed] with your customer ID and additional details so we can assist you further.
I wish 0 stars was an option. I scheduled a POD delivery online more than a month in advance. I needed the POD stored for 2 weeks, but I paid for a month storage. The online reservation didn’t have an option to schedule the delivery of the …
Jim, we're disappointed to read you've had this type of experience. We want to be able to have this looked into further. Please email [email removed] with your customer ID so we may best assist.
I am staying with my uncle and aunt here in Sumter SC. The pod was dropped off by a pleasantly nice young lady who did an amazing job placing it. Days later the pod was picked up by a big guy with long braids and a hair cover named Johnny …
Thank you for sharing your experience. We take customer feedback seriously and want to understand more about your concerns. Please send us an email at [email removed] with your customer ID and additional details so we can address this appropriately.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 40%
- Turned up when they said1 · 5%
- Worked hard and fast1 · 5%
- Kept in touch1 · 5%
Counted across the 20 four and five star reviews we have read for PODS Moving & Storage. A review can mention more than one thing.
In their own words
Alo, my PODS delivery driver was outstanding. She was efficient, professional, and kind throughout the process. She even provided me with a courtesy lock, which was an unexpected gesture that I greatly appreciated. Moving can be stressful, but her customer service made the experience easier. If her level of professionalism, kindness, and attention to customer needs is representative of PODS drivers as a whole, then I highly recommend PODS. Excellent service from notification of eta to delivery.
We appreciate you taking the time to share this review with us, Kim! We have your back when you need us again!
Travis James was a great driver! He was timely, communicated when he was on his way and near. Super easy to work with and placed our POD exactly where we wanted it to be for easy unloading.
Thank you for this wonderful review! We put a lot of effort into ensuring every customer leaves satisfied, and we're so pleased to have met your expectations. Thanks again, Gretchen!
Travis James was awesome. On time and dropped the pod right where it would be easy to load.
We're dedicated to delivering exceptional service, and we're delighted to have met your expectations, Ford! We can't wait to serve you again in the future!
Ree was an excellent driver and delivered my POD with ease. After receiving miseducation from customer service about putting the POD in my backyard which is in a hill (which they said was fine) Ree was able to find me a resolve to my issue and went above and beyond to accommodate my needs. I would definitely recommend her as my delivery driver and anyone else who is in need of assistance. 10 out of 10 I will always recommend Ree.
Thanks for the recognition, Freddie!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff38
- container placement26
- courteous driver18
- drop off7
- careful placement6
- tight space maneuvering4
- pickup scheduling3
- quick setup3
- easy drop off3
- maneuvering the pod2
- pod removal2
What the company says about itself
Taken from PODS Moving & Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“R. Stored Aug. 2024 As we traveled for over 2 years we put our possessions in a PODS contai”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews