Polar Express Van Lines
Moving and storage service in Richmond, British Columbia
Google rating
4.7
Ratings counted
30
Are 1 or 2 star
6.7%Above typical
The rating breakdown
2 of the 30 ratings in Google’s published star breakdown for Polar Express Van Lines are one or two star.
Worked out from 30 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Richmond
3.5 percentage points higher than the middle of the 18 listings in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 27 | 90.0% | |
| 4 star | 1 | 3.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 6.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Polar Express Van Lines at 6.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Polar Express Van Lines, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
Counted across the 2 one and two star reviews we have read for Polar Express Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Warning: This Company Took Our Money and Disappeared — Do Not Trust Them We had an extremely disappointing and frustrating experience with this moving company. We reached out to inquire for our cross country move. We were asked to provide a credit card and told it wouldnt be charged unless we decide to proceed with using their services. They charged our credit card upfront but never provided the moving service.
This company we hired to transport items from one province to another had damage my hubbys vintage turntable and stepped on his vinyl records container , there’s water damage , and they took the needle off and busted the container This happened the beginning of April or 2025 and after email after email to try to resolve this matter, they keep putting us off , we are now in June We’ve asked for the cost of repairs or a cost of a new one .
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous13 · 48%
- Turned up when they said8 · 30%
- Worked hard and fast8 · 30%
- Kept in touch7 · 26%
- Careful with belongings4 · 15%
- Price matched the quote2 · 7%
Counted across the 27 four and five star reviews we have read for Polar Express Van Lines. A review can mention more than one thing.
In their own words
Outstanding Long-Distance Moving Experience I recently used Polar Express Van Lines for a long-distance move, and I couldn't be happier with the service I received. From the initial quote to the final delivery, the entire process was handled professionally and efficiently. The sales representative took the time to explain how the pricing worked, answered all of my questions, and kept me informed throughout the move.
We were really happy with Polar Express Moving Company! Adam was incredibly helpful throughout the entire process and gave us a very reasonable price for our move from Vancouver to Toronto. Everything arrived safely with no damages at all. My family and I are very satisfied with the service we received and would definitely recommend Polar Express to anyone planning a move.
I recently had the pleasure of moving with Polar Express Van Lines Inc., and I couldn’t be happier with the experience. From start to finish, their team was professional, efficient, and incredibly helpful. The booking process was straightforward, and the customer service team was always available to answer any questions I had. On the day of the move, the crew arrived on time and handled my belongings with great care. They were friendly, hardworking, and made sure everything was securely packed and transported.
I recently used Polar Express Van Lines for my move, and I was very impressed with the service from start to finish. The team was professional, punctual, and handled my belongings with great care. Communication throughout the process was excellent, and they kept me informed every step of the way. The movers worked efficiently while still taking the time to properly protect furniture and fragile items. Everything arrived in excellent condition, and the move was completed on schedule.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling of belongings6
- reliable moving company5
- friendly crew4
- fair pricing3
- efficient crew3
- attention to detail3
- smooth move2
- furniture protection2
- punctual team2
- transparent pricing2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- instagram.comsocial
- bbb.orgreviews
- yelp.careviews
- mapquest.comdirectory