Ponte Vedra Movers
Moving and storage service in Jacksonville Beach, Florida
Its address is in Ponte Vedra Beach, Florida. It appears here because Google returns it for Jacksonville Beach.
Google rating
4.2
Ratings counted
256
Are 1 or 2 star
19.5%Well above typical
The rating breakdown
50 of the 256 ratings in Google’s published star breakdown for Ponte Vedra Movers are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 198 | 77.3% | |
| 4 star | 4 | 1.6% | |
| 3 star | 4 | 1.6% | |
| 2 star | 5 | 2.0% | |
| 1 star | 45 | 17.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,614
- 5–10%
- 2,324
- 10–20%
- 1,521
- 20%+
- 538
The marker is Ponte Vedra Movers at 19.5%. The typical mover among the 11,997 we can publish a rate for sits at 3.2%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Ponte Vedra Movers, counted by matching the words they used.
- Crew conduct18 · 43%
- Damage to belongings13 · 31%
- Late, delayed or a no-show7 · 17%
- Items missing or never delivered3 · 7%
- Stopped responding3 · 7%
- Price rose after the quote1 · 2%
Counted across the 42 one and two star reviews we have read for Ponte Vedra Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DO NOT USE THIS COMPANY! My roommates and I called Ponte Vedra Movers and were quoted 2 men for $95. We were told that they would arrive at my apartment at 2:00PM but to be a little patient because they may be an hour or so late. They showed up 5 hours late which was not 7:30 PM. Not only did they show up late, but they showed up with 3 men, which at the time we were thrilled because we were wanting to get this move over with.
As they unloaded the truck much of our furniture and artwork was not wrapped in anything. Almost all of our furniture was scratched and chipped. My dining room table was beyond repair with scratches, my antique dressing table had to be refinished. I am missing boxes that had my cat and dogs ashes, my parents flags from their funeral, Christmas decorations and more.
Worst experience with any service company of my life. The owner is the most dispicaple human being I've ever been in contact with. Frodulent company. Forced me into getting additional storage units overnight as the move went until 4:30 am (for a 3 bedroom home without any appliances and with 6 men and 2 trucks). Conveniently for him the storage units belonged to a "friend".
This is the absolute worst company I have ever dealt with in my life. Not only that they are the most unorganized and dishonest company as well!!! Do not use this company unless you want to get overcharged for their employees "getting lost" and taking up about 7 hours of your time Due to dragging their feet and not knowing where they are going even though it was right down the street from the business. The owners are horrible and do not compensate for any shortcomings whatsoever.
Scenario happened to you, would you recommend Please read the following scenario before choosing a moving company. Whether long distance move or local move, damage can be minimal or major with household goods. Several long distance moves with United, Mayflower, Atlas, Allied, and several local moves using two men and truck. Long distance move February 2015. Last repair to damaged goods from this move was September 2015. All goods restored to new appearance and satisfied with United.
I have been a realtor since 2008 and over the years have recommended PV Movers to many clients. Naturally, for a personal move, I chose to have them handle moving the furniture only. Unfortunately, it was a disaster. Not only did it take significantly longer than it should have, furniture, walls and hardwood floors were damaged in the home we were leaving and sheetrock in the new home we moved to was damaged also in the process.
Would NOT recommend using Ponte Vedra Movers, we had an array of issues from the jump using these people. First of all, the woman who answers the phones could definitely be more professional and courteous, it’s almost like it was a hassle for her to quote the move and help us. The day of the move, the movers were late to the appointment time and did not seem ready, even though we gave plenty of information about the apartment beforehand.
DO NOT USE!! Horrible owner/customer service on the phone, excellent guys actually moving the stuff. When I made the reservation I inquired about holding the stuff for a few nights. The lady told me that as long as it's under a week, they could hold our items on the truck for $75 a night. Otherwise they partner with A1A storage and they would get me a good rate from there. I said great, we'll pay the truck fee because we anticipate it being 1-3 days max until we close on our new house.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous88 · 46%
- Worked hard and fast85 · 45%
- Careful with belongings29 · 15%
- Turned up when they said21 · 11%
- Kept in touch5 · 3%
- Price matched the quote4 · 2%
Counted across the 190 four and five star reviews we have read for Ponte Vedra Movers. A review can mention more than one thing.
In their own words
Ponte Vedra Movers did a quality job helping me move. The two movers, Johannes and Dale were prompt, in constant contact, quick, efficient, and professional. They wrapped the larger furniture to prevent damage. The cost was reasonable and a good value. I will definitely be using them again and recommend them to others. Paul Davidson, Ponte Vedra Beach, FL.
Thank you so much for your kind words, Paul! We are so pleased to hear that Johannes and Dale were prompt, efficient, and professional in helping you move. We pride ourselves on providing quality service at a reasonable cost.
If I could give a 10 star review I would. From the office setting up the moving and packing details with a wonderful lady named Kim who knew here stuff. She was so extremely knowledgeable and made such a stressful experience easy, sent wonderful workers who took such amazing care with my items. Louie and his partner Tom or Tommy moved in such a fast manner and were unbelievably respectful and caring which is hard to find now a days.
Thank you so much for your kind words, Tommy! We are delighted that you had such a positive experience with us here at Ponte Vedra Movers in Ponte Vedra Beach. We strive to provide excellent customer service and take extra care of our customers' items.
Very bad experience!!! I had to move into a storage facility, until my home was ready. So I have used this company twice. The first time they were late, and were extremely slow. They ended up breaking my office desk, they said their boss would fix it and took it back in their truck, most of my belongings from the inside of desk are missing, and what I did get back had to be thrown away as they left all of those belongings out in the rain!
Dear Melody, We at Ponte Vedra Movers, located in Ponte Vedra Beach, are sorry to hear about your experience with our moving and storage services. We understand your frustration and take your feedback very seriously.
This is the 3rd time we've used Ponte Vedra Movers in the past 7 years, and each time, they have gone above and beyond to make our move smooth and less stressful. They dropped off used boxes, saving us many dollars, arrived on time, every time, had great, tireless attitudes and treated the contents of our home beautifully! They were also very patient, and did not stop working, even late into the night, going back and forth to the storage facility. The crew is always professional, courteous and knowledgeable.
Thank you so much for your kind words, Amy! We are so pleased to hear that Ponte Vedra Movers has been able to make your move smooth and stress-free for the third time in seven years.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite movers18
- careful with furniture5
- moving heavy items5
- husband and wife team5
- attention to detail3
- office move3
- furniture moving3
- helpful owners3
- fragile items handling2
- customer loyalty2
- straightforward pricing2
- moving heavy furniture2
What the company says about itself
Taken from Ponte Vedra Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“-> --> --> --> --> --> --> --> We offer 24/7 Hrs Emergency Service Work Hours : Work”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews