Pony Express Self Storage & RV Park
Self-storage facility in Saint Joseph, Missouri
Google rating
4.8
Ratings counted
32
Are 1 or 2 star
6.3%Above typical
The rating breakdown
2 of the 32 ratings in Google’s published star breakdown for Pony Express Self Storage & RV Park are one or two star.
Worked out from 32 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Saint Joseph
1.7 percentage points higher than the middle of the 11 listings in Saint Joseph we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 30 | 93.8% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 6.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Pony Express Self Storage & RV Park at 6.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Pony Express Self Storage & RV Park, counted by matching the words they used.
- Items missing or never delivered2 · 100%
Counted across the 2 one and two star reviews we have read for Pony Express Self Storage & RV Park. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We were located at the front of the unit, had a lock THEY recommended but somehow over 2k worth of items were stolen! In the process of moving and we didn’t receive any sort of compensation because we didn’t have “ insurance “ for being a renter. Where’s the empathy??? Was a loyal customer for almost a year, but never coming here again.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch1 · 7%
- Professional and courteous1 · 7%
Counted across the 14 four and five star reviews we have read for Pony Express Self Storage & RV Park. A review can mention more than one thing.
In their own words
Easy to rent called went straight out to rent the unit and the onsite person and his wife was amazing real Friendly and helpful plus it was easy to get my deposit back 100% recommended this company and also love the security they provide for the units 😁 plus I got to pick which unit I wanted out of any that was open so u could pick front of the lot or the back whatever works for u
Thank you for the great review! We're happy to hear the storage rental process was easy, the onsite team was helpful, and that you felt confident with the security of the property. We appreciate your recommendation and are grateful you chose us for your self-storage needs!
Pony Express has been a great place to work with. Fair prices and great communication. Josh has been great. Recommend!
Thanks so much for the great review! We’re glad to hear you’ve had a great experience with Pony Express Self Storage. Fair pricing and clear communication are exactly what we aim for. Josh will definitely appreciate the shoutout!
I had this set up and forgot to find out my actual due date was.. called Josh had it confirmed when it was due answered couple more questions for me… super nice, and was extremely helpful… I’ll be calling him when ever I have a problem that’s for sure….
Thanks for sharing your experience! We’re glad Josh was able to help you and answer your questions. At Pony Express Self Storage we aim to provide helpful, friendly customer service, and it’s great to hear that came through.
Excellent service and Josh is very helpful and understanding I would recommend them to anyone and getting a storage unit from them is hassle free I’ll continue to use them when needed
Thank you for the great review! We’re happy Josh could help and make things easy for you. We truly appreciate the recommendation
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- cleanliness4
- understanding staff4
- security4
- easy to work with3
- management2
- easy rental process2
- lighting2
- location2
- communication2
What the company says about itself
Taken from Pony Express Self Storage & RV Park’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Joseph. Start storing with us today! 24/7 Access Storage Facility Our St. Joseph,”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…tarting at $65 Vehicle starting at $290 Family Owned & Operated Centrally Located Full-t”Raw text captured from the page, including any surrounding navigation.