Premier Relocations - Agent for Mayflower

[Edited 2/19/19 to reflect follow-up from their COO] Our salesman, Rick, was professional, courteous, and a pleasure to work with on our move. However, the actual move did not go well. The movers did not work efficiently. When asked to get back to work, they asked, "you know the estimate said 8 hours, right." That's not what a customer wants to hear. They wrapped couches and chairs that wouldn't get scratched anyway and neglected to wrap certain wooden pieces that were more fragile and susceptible to damage.

My experience with Mayflower Moving- warning to others!! If you are contemplating a move, I suggest extreme caution on selecting Mayflower Moving. We recently used them for a cross-country move and found the local sales staff extremely helpful and cooperative. They were great helping us prepare for the move and flexible with storage and delivery dates, which was important as we ran into construction delays getting into our new residence and had to change dates several times.

UPDATE 2: We now have a tentative delivery date for a week from now. Assuming that occurs, that puts us nearly 2 full weeks out from our initial delivery window, and 30 full days out from our initial pickup. I will say that the local Rochester office has been helpful and responsive, but Mayflower corporate has been a massive disappointment. I have a relative doing a similar long-distance move who contracted with a small, local company. Their items were picked up on Tuesday and delivered on Friday.

Michael from Clark showed up to give a qoute. He gave us whole salesman spiel about how they’re such a professional company. Took a walk around my house for a long time and asked me several questions. And then l was told within 24 hours I would have a qoute. I decided that point no matter what the cost. We were going to use Clark moving storage because he was so professional. 48 hours had passed. I had not heard back from Michael.

Very Very disappointed in this company changing policy after an agreement to store a camper. 1 month ago I offered to give a down payment to keep the offer open until we could store. I was told it was not necessary. That storage for the winter was no problem. Yesterday they called and renigued on the storage promise. Saying Policy has changed. This denial is costing me $1000 of dollars more in transportation needs, loss of Hotel Fees, gas prices and inconvenience to say the least.

Mayflower loaded our belongings on August 29, with a contract delivery date between September 3 and September 9. On Friday, the 6th, we were told by Lori that they had a driver who would load our belongings on the 7th and start his deliveries and she would confirm with us on Monday. We called her to confirm on Monday (today) and she said she would call us back.

If i could give them zero stars i would, i just contacted these guys to do an estimate the woman on the phone was so rude i just ended the conversation. In addition they could not have someone out to do an estimate for over 10 days. As i had further questions the woman on the phone clearly had no interest in helping or answering any of my questions with her arrogant, condescending attitude. Congratulations on losing my business.

Overestimated by over 1.5 tons - verbally said it would be refunded - it was at $.30 on the $1.00. Ripped off by about $4k. Damaged both our house we were moving out of and also where we moved into. Impossible to file for damages. Beware!