Priority Moving and Storage
Mover in Chula Vista, California
Google rating
4.4
Ratings counted
8
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 8 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 1 of those is one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 6 | 75.0% | |
| 4 star | 1 | 12.5% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 12.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Priority Moving and Storage, counted by matching the words they used.
- Price rose after the quote1 · 100%
- Damage to belongings1 · 100%
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for Priority Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst moving company I've ever dealt with. Final charges were 25% higher than originally quoted. They dented, chipped and broke furniture and tried to cover it up with shotty repair with tape. They also took months to repair a destroyed headboard. Thankfully we purchased the extra insurance, but it felt as though it was worthless for months as we waited for them to fix our damaged furniture. We also had a piece of furniture (antique dining chair) that was never delivered and never found.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said1 · 25%
- Careful with belongings1 · 25%
- Price matched the quote1 · 25%
- Worked hard and fast1 · 25%
- Professional and courteous1 · 25%
Counted across the 4 four and five star reviews we have read for Priority Moving and Storage. A review can mention more than one thing.
In their own words
We learned we were going to be able to move into our new house about two weeks before the move date, and that move date was Memorial Day weekend. Many places were already booked up. Priority Moving was able to schedule our move for the Saturday of Memorial Day weekend. We also had them pack our entire home the day before. I was worried about the cost, but it was worth every penny. The packers were incredibly quick and careful.
We were so happy to be able to help with your move, Katherine. Thank you for sharing your experience with our movers! Enjoy your new home!
They were wonderful and friendly. Everything you’d want. I wasn’t thrilled that they took my couch out over the balcony of my old apartment. It ripped the back liner of my couch. I wasn’t freaking out only because it was an old couch although it was a $4,000 couch. The only thing they forgot was to mount my flat screen. Even with all of that they were professional and worked very hard. It was a long day. They had to deliver half of my stuff to a storage facility first then to my new place. Thanks guys!
We had way more stuff than we expected, but the movers handled everything with care, ensuring all our items were well-packed. They made two trips and even assembled our furniture. It was a long day, but we’re so glad we chose Priority. Geoff, Duane, and their team were awesome. Great value for the amount of work that was accomplished.
We had a great experience from start to finish. Our quote matched our total price at the end. The guys showed up on time. We were explained the process and what was going to happen next. Everyone was pleasant to work with. I would definitely recommend and use them again!
Thank you for your excellent review Shannon. Our moving team is dedicated to providing a stress-free moving experience for everyone. Thank you again for your kind words, it means so much to our entire team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- diligent care2
- job2
- pleasant staff2
- punctuality2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory