Protocol Van Lines
Google rating
4.9
Ratings counted
74
Are 1 or 2 star
2.7%Around typical
The rating breakdown
2 of the 74 ratings in Google’s published star breakdown for Protocol Van Lines are one or two star.
Against other listings in Albany
1.9 percentage points lower than the middle of the 18 listings in Albany we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 71 | 95.9% | |
| 4 star | 1 | 1.4% | |
| 3 star | 0 | 0% | |
| 2 star | 1 | 1.4% | |
| 1 star | 1 | 1.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Protocol Van Lines at 2.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Protocol Van Lines, counted by matching the words they used.
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for Protocol Van Lines. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worst experience in my whole entire life there wereviews on their site are fake Tammy and Joe especially Tammy was extremely rude and unprofessional
sorry to hear that you had a bad experience with your move. unfortunately I have checked into our customer relation management program and don't have a record of any move with the name tony thornton.
My movers showed up yesterday on time and loaded the van quickly. Once at my new place, however, my furniture was dropped on the floor multiple times. They also left before I was able to get my bed frame together and I had to wrestle my …
I am sorry to hear that you were not completely satisfied with the way your move went.Here at protocol van lines inc.We strive for the best experience for all of our customers.our team in the office as well as our moving crews are trained to be professional and make every move as stress free as…
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous13 · 62%
- Worked hard and fast8 · 38%
- Turned up when they said5 · 24%
- Careful with belongings3 · 14%
Counted across the 21 four and five star reviews we have read for Protocol Van Lines. A review can mention more than one thing.
In their own words
Ed and Yurick were fantastic to work with. Punctual, professional, friendly and efficient. They were very careful both with loading and unloading our belongings. I would highly recommend them anyone who is looking for movers.
Family-owned and operated, which was a check on my list when vetting movers! Moved from Albany to Charlotte and Joe and his team did a great job. Tammy in the office supported us throughout the disassemble, pack, load, move, unload, assemble process. The price was worth it compared to any van lines estimate I received. Do you really want your stuff with someone else's for a long-distance move? Protocol has the trucks and labor to get anything you need done.
Euri and Jimmy were both EXCELLENT! They were efficient and worked as a team. They have a hard physical job but their attitude was like ....we are glad to be here and happy to help you with your new furniture. Both were friendly, sociable and strong!. If only all young guys had their attitude!
Excellent service! Couldn't be better. We would recommend this company and crew to anyone looking for a first class move. These guys really care about your possessions and you can trust everything will arrive in the same condition as when they packed it up. Friendly and experienced. Five Stars!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff38
- polite staff15
- careful handling5
- efficient staff4
- care of items3
- thoroughness2
- bed assembly2
- furniture setup2
- job quality2
- patient staff2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- superpages.comdirectory
- yellowpages.comdirectory