Raymour & Flanigan Furniture and Mattress Store
Furniture store in Greece, New York
Its address is in Rochester, New York. It appears here because Google returns it for Greece.
Google rating
4.7
Ratings counted
2,038
Are 1 or 2 star
5.3%Around typical
The rating breakdown
108 of the 2,038 ratings in Google’s published star breakdown for Raymour & Flanigan Furniture and Mattress Store are one or two star.
Against other listings in Greece
3.1 percentage points higher than the middle of the 5 listings in Greece we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 1,743 | 85.5% | |
| 4 star | 152 | 7.5% | |
| 3 star | 35 | 1.7% | |
| 2 star | 22 | 1.1% | |
| 1 star | 86 | 4.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Raymour & Flanigan Furniture and Mattress Store at 5.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Raymour & Flanigan Furniture and Mattress Store, counted by matching the words they used.
- Damage to belongings3 · 33%
Counted across the 9 one and two star reviews we have read for Raymour & Flanigan Furniture and Mattress Store. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
BUYERS BEWARE!!!! Extremely disappointed with my experience purchasing a bedroom set from Raymour & Flanigan online. The furniture arrived with scratches, chips, cracking/splitting, finish damage, and even additional damage I continued discovering afterward including on the back of the dresser when inspecting it closely with a flashlight. What made this even worse was noticing areas that appeared to be covered with markers or touch-up products instead of the damage being properly addressed.
Hi Lisa, Thank you for taking the time to share your experience with us. We sincerely … More
I will never buy anything from them again. The loveseat was very uncomfortable and we had it just overnight. We decided to exchange it for a more expensive more comfortable but was told all sales are final and once delivered is non returnable. If I could give them zero stars or, even better, MINUS stars I would.
DO NOT TRUST THEM! They will try to sell you on this “amazing” protection plan and come to find out you dish out all this money and protection doesn’t cover anything. They said “it covers all and any damage.” It in fact DOES NOT. They just want their commission. So we spent $4,000 on a couch that is ruined,
Hi Allison, Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience with our protection plan and the issues you've encountered with your couch. We strive to provide clear and accurate information about our products and services.
Nothing I ordered was in stock I wasn't told that until day after the purchase we're at home excited about a delivery that wasn't coming for an indefinite period of time the salesperson Thomas Donahue who sold it should be fired and I certainly won't be shopping at your store again incompetent sales staff
Dear Wayne Wright, Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience and the inconvenience it has caused. It is disappointing to learn that the items you ordered were not in stock and that this information was not communicated to you…
if I could leave zero stars i certainly would! first off I purchased the warranty for my daughter's dresser, there has been some damage to the top so I called and they were sending out a repair man. I took work off for the repair man to …
On 2/13/2022, we purchased 2 flexsteel recliners and a couch from Raymour and Flanigan for $9k. We chose these due to their limited lifetime warranty, and five year warranty for mechanical and electrical parts. Recently, our recliner …
very bad experience in both rochester locations. sales people not knowledgable and claiming things that can't be done like converting mqnuql recliner to power and adding swivel . and then not following up with info requested like full …
Hello Jill, Thank you for taking the time to share your experience with us. I'm truly sorry to hear about the challenges you faced during your visits to our Rochester locations. It's concerning to learn that our team was unable to provide the knowledgeable assistance and follow-up you expected.
You send me an email thanking me for a purchase of a mattress, well I didn’t purchase your mattress because it was overpriced. I went somewhere else and I found what I was looking for, even better, at a more reasonable price.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 31%
- Worked hard and fast1 · 8%
Counted across the 13 four and five star reviews we have read for Raymour & Flanigan Furniture and Mattress Store. A review can mention more than one thing.
In their own words
Fantastic friendly service. Our sales rep knew just about anything we were concerned about. From the type of fabric on each piece of furnature we looked at to delivery
Hi Joseph, Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that you had a fantastic experience with our team and that our sales representative was able to address all your concerns.
Fast, easy - salesman very attentive. Great Labor Day sale! 27% off living room set I've been planning on buying!
Hi Bonnie, Thank you so much for taking the time to share your experience with us! We're … More
I had done some research and knew what I was looking for before heading to the store, and Tom Donahue helped me immediately. I told him what I needed, including my budget, and Tom led me right to the item. While I looked at a couple of …
Dear Jill, Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that Tom Donahue was able to assist you effectively and that you found exactly what you were looking for within your budget.
Our experience was wonderful!! Cheryl was extremely helpful through the whole process. We are very excited to return in the future when we’re in the market for more furniture.
Dear Jennifer, Thank you so much for taking the time to share your wonderful experience with … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- no pressure sales81
- polite staff62
- mattress selection36
- recliner26
- couch24
- showroom23
- bedroom set19
- warranty explanation18
- dining set12
- mattress purchase8
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- facebook.comsocial