Riley Moving and Storage
Google rating
4.5
Ratings counted
21
Are 1 or 2 star
4.8%Around typical
The rating breakdown
1 of the 21 ratings in Google’s published star breakdown for Riley Moving and Storage are one or two star.
Worked out from 21 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Davenport
About the same as the middle of the 16 listings in Davenport we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 15 | 71.4% | |
| 4 star | 4 | 19.0% | |
| 3 star | 1 | 4.8% | |
| 2 star | 0 | 0% | |
| 1 star | 1 | 4.8% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Riley Moving and Storage at 4.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Riley Moving and Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
Counted across the 1 one and two star review we have read for Riley Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We had four movers and they all took their sweet time. My mirror was broken (found a few days later) as they didn’t say anything and just hid the broken part behind some other wall hanging in the corner of my living room. They used a box clearly labeled “XBOX” as a door stopper. They broke the screen door to our new home. AND they got argumentative when I asked them to bring a few more boxes up from the basement. We paid over $2,200 and the service was absolutely awful. I’d give it zero stars if I could.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous4 · 44%
- Careful with belongings3 · 33%
- Worked hard and fast3 · 33%
- Turned up when they said2 · 22%
- Kept in touch2 · 22%
Counted across the 9 four and five star reviews we have read for Riley Moving and Storage. A review can mention more than one thing.
In their own words
Riley's driver Ryan and his team were very professional and friendly to deal with. They were very efficient and communicated very well throughout the entire process from packing and loading to unloading, staging and reassembly of our furniture. Prior to selecting Riley, I received three quotes with Riley being by far the lowest bidder. I highly recommend their services.
Thank you for the nice rating!
On time. Fast. Helpful. Out of one house and into new apartment in 2 hours. Nothing damaged. Super thankful
Moving my mother from Iowa to my home in Virginia wasn't an easy task, but, the people at Riley Moving and Storage did a fantastic job! They took superb care of all my mother's furniture, especially her antiques and special photos. They wrapped and packed everything securely, and delivered it to my home with absolutely no damage. We were extremely pleased with the care and attention to our needs by both the company and their driver/handlers.
North American moving company was professional and respectful in all phases of this move. The site coordinator answered all my questions in a timely (fast) manner. The move coordinator called to keep me updated on dates and times throughout the move. All belongings were delivered in the same condition as they were prior to the move... this I was very happy about. The delivery driver at drop off was professional, respectful, and showed care with our belongings and house.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendliness4
- job3
- loading2
- care for belongings2
What the company says about itself
Taken from Riley Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“* Email * Phone * CAPTCHA Get A Quote Since 1995, Riley Moving and Storage has been in t”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“* Phone * CAPTCHA Get A Quote About Us Family Owned Des Moines and Davenport Moving Company”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…call the experts in to help. Get a free quote for your move from our team by clicking”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“We have been helping families move for over 80 years. Our decades of experience have given u”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory