Riley Moving and Storage
Mover in Des Moines, Iowa
Google rating
4.6
Ratings counted
40
Are 1 or 2 star
5.0%Around typical
The rating breakdown
2 of the 40 ratings in Google’s published star breakdown for Riley Moving and Storage are one or two star.
Worked out from 40 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Des Moines
2.2 percentage points higher than the middle of the 20 listings in Des Moines we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 33 | 82.5% | |
| 4 star | 2 | 5.0% | |
| 3 star | 3 | 7.5% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Riley Moving and Storage at 5.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Riley Moving and Storage, counted by matching the words they used.
- Damage to belongings1 · 100%
- Items missing or never delivered1 · 100%
Counted across the 1 one and two star review we have read for Riley Moving and Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Movers showed up on a day that it hit 102 degrees with only 2 helpers and the driver who just had triple bypass. Then delivered it to my new home with only 1 helper. I had my boys help them. I paid over 17k for this move. They did not deliver all of my furniture and have NOT responded to my emails. I have pictures of damaged furniture and have NOT filed a claim until they deliver the rest. I have called my Attorney.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous7 · 50%
- Worked hard and fast3 · 21%
- Turned up when they said2 · 14%
Counted across the 14 four and five star reviews we have read for Riley Moving and Storage. A review can mention more than one thing.
In their own words
I recently hired Riley/Maher Bros Moving out of Cedar Rapids. I could not be happier with the service I received from everyone I encountered on my move. It was stress-free in all aspects. Polite, punctual, clean and very efficient. They provided an awesome team for my long distance move. Thanks!
This was by far the best out of state move I've had. The packing and loading was great, it was -25 windchill and the guys got it done. In the past it is the unloading that causes me the biggest problem. Everything was unloaded and placed in the room designated on the box. Each room was so neatly stacked with boxes that when it came time to unpack it was so easy. Don and Chris handled this move flawlessly. Everyone that was hired to assist them was professional.
K, we appreciate the generous comment and rating!
Jayson arrived promptly as arranged to look at the household and provide an estimate of the cost for my out of state move. Sergio with Allied Van Lines showed up on time on the scheduled moving day. The crew loading the truck did an amazing job and were very respectful of my home and my property. My stuff arrived on time as promised at my new home and the unloading went as well as the loading had. No complaints. No issues! The way you want an out-of-state move to go. Thank you!!
Joyce, thank you for the comment and rating!
We moved twice in four months. Riley moving was very helpful in answering our questions and were very polite. Drivers and the moving crews were very good and hard working. Another great thing was that instead of changing us more, the first move weighed less than the estimated weight for the move. Our cost was reduced. Very honest. We highly recommend them!
Thank you for the recommendation!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- unloading6
- driver5
- polite staff4
- careful handling of items4
- loading crew3
- punctuality3
- moving-related packing3
- courtesy2
- scheduling2
- moving experience2
What the company says about itself
Taken from Riley Moving and Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“* Phone * CAPTCHA Get A Quote About Us Family Owned Des Moines and Davenport Moving Company”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…call the experts in to help. Get a free quote for your move from our team by clicking”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“We have been helping families move for over 80 years. Our decades of experience have given u”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“* Email * Phone * CAPTCHA Get A Quote Since 1995, Riley Moving and Storage has been in t”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory