RJ's Movers
Google rating
4.9
Ratings counted
194
Are 1 or 2 star
2.1%Around typical
The rating breakdown
4 of the 194 ratings in Google’s published star breakdown for RJ's Movers are one or two star.
Against other movers in London
About the same as the middle of the 21 movers in London we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 184 | 94.8% | |
| 4 star | 4 | 2.1% | |
| 3 star | 2 | 1.0% | |
| 2 star | 0 | 0% | |
| 1 star | 4 | 2.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is RJ's Movers at 2.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for RJ's Movers, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for RJ's Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Incredibly Rude Staff - RJ's was moving a customer behind our office and blocked the commercial parking lot with their truck. When politely asked to move their vehicle ahead 2ft to allow traffic to pass we were told absolutely not and that we were not allowed to be there. Once a long line of cars started to pile up the driver agreed to move the vehicle - after screaming at us and cursing us out. Completely unprofessional behaviour.
I apologize that this has happened, it is totally out of character for this driver. This does not reflect on how we do business, my staff, or the type of company that we are. We work extremely hard to keep our great reputation.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous114 · 67%
- Worked hard and fast74 · 44%
- Careful with belongings37 · 22%
- Turned up when they said31 · 18%
- Kept in touch13 · 8%
- Price matched the quote4 · 2%
Counted across the 169 four and five star reviews we have read for RJ's Movers. A review can mention more than one thing.
In their own words
We see why they have won so many awards for moving. They arrived on time and we were impressed with the care they took with our belongings. They had lots of blankets to wrap furniture and even wrapped some in plastic. We required one night of storage and they were able to plug in our freezer of meat. Be sure to used their valuable moving check list on their website. The crew were all friendly, efficient and wasted no time. Thanks to Nick, Dustin and the crew.
I have engaged RJs Movers for two moves in the past 3 years and I am absolutely impressed by the caring and attention I received from the organization on every level. Alex was my main contact and she is professional and attentive. Her communication skills are top-notch and she is very pleasant work with. In addition, the three-man moving crew were neat, organized and timely. All three crew members were friendly and professional as well. Don't hesitate. Use RJs Movers for your move.
Hi William thanks for the fantastic review. I am very lucky to have Alex as part of my team, I could not agree more with your statement. I’m glad everything went well, I hope to be able to serve you again in the future.
We were provided with excellent storage at a very fair price. We had easy access and made changes throughout the year. Staff was very accommodating and even found a charity to donate unwanted items. Eventually everything had to be relocated to our garage and again the experienced crew organized it all. A tiny piece of a treasured dollhouse was found and saved by very observant member of that crew. We will be rebooking our final move with RJ.
What a relief! We are so impressed with your team and service. Todd, Rob and Dustin are incredible ambassadors for your company. They arrived on time, introduced themselves, rolled out the protective mats, did a walk through meeting and got down to business. Great teamwork which made things very efficient. They were careful with all of our furniture, wrapping it when needed and securing things like drawers. Their positive attitude and patience really helped easy any anxiety as they did their work.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff31
- friendly crew26
- efficient staff15
- piano moving6
- competent crews6
- hard working movers4
- accurate quote4
- local family company3
- fast move2
- fast loading2
- fragile item handling2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yelp.careviews