Two Small Men With Big Hearts Moving
Google rating
4.8
Ratings counted
684
Are 1 or 2 star
5.6%Around typical
The rating breakdown
38 of the 684 ratings in Google’s published star breakdown for Two Small Men With Big Hearts Moving are one or two star.
Against other movers in London
4.1 percentage points higher than the middle of the 21 movers in London we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 630 | 92.1% | |
| 4 star | 9 | 1.3% | |
| 3 star | 7 | 1.0% | |
| 2 star | 4 | 0.6% | |
| 1 star | 34 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Two Small Men With Big Hearts Moving at 5.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Two Small Men With Big Hearts Moving, counted by matching the words they used.
- Damage to belongings14 · 47%
- Crew conduct6 · 20%
- Price rose after the quote3 · 10%
- Items missing or never delivered2 · 7%
- Late, delayed or a no-show1 · 3%
- Stopped responding1 · 3%
Counted across the 30 one and two star reviews we have read for Two Small Men With Big Hearts Moving. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
DISASTROUS move, DISHONEST and ILLEGAL. I did NOT sign an insurance waiver as they said and they lied about the insurance claim. Most of their reply is lies. For months they didn’t respond to my phone calls or messages yet they say to phone them? When you mess up take responsibility, don’t put it on the customer! Irresponsible and unethical. They just made up numbers. Also, I was threatened by Dorothy when they wanted more money. NO HEARTS , no morals or ethics.
Hi Dawn, I am deeply sorry to hear you were not happy with the services you received from our crew on March 21,2022. Thank you for giving me the opportunity to address your concerns again. You were originally booked with a 3 man crew.
Very disappointed in the service provided and moreso the professionalism (read: lack thereof). Used this company to move last month based on good reviews here. Overall the service was okay, except the damage created as they jammed a large couch through a doorway, damaging frame, wall, and floor. This was AFTER I stated "If the couch does not fit in that room it is fine, we will leave it out here (main area)." Afterwards, we submitted a damage form to the company and received no response after their 5-10 business…
Hi Michael, I am very sorry to hear you were disappointed with the services we provided. I am sorry I have not touched base sooner. Unfortunately because of the holidays and the current situation I have been out of the office for 2.5 weeks. I would like an opportunity to address your concerns.
I called for a quote one day. Then I called back the next day to say the quote was good enough and that I want to proceed to booking an appointment for the end of the week. They said they had availability. I booked for Sunday at 10 AM, and they never showed up. I called them when they were late and they told me that I never booked an appointment with them. Unbelievable. After resolving the miscommunication, I asked if we can rectify the situation and get started?
Hi Chad, We take all feedback seriously and would like to clarify this situation. As discussed over the phone on Aug 31st, after reviewing our records, we confirmed that no booking was finalized with us.
Hello and BE WARNED.. I hired this moving company WHO ASSURED ME THAT THEY WOULD COME ON JULY 2, despite the fact that it was a holiday weekend.. THEY WERE SUPPOSED TO BE HERE TODAY JULY 2 at 3 p. P. M. On the dot. They never arrived. It is now 8:40 p . AND I have BEEN LEFT STRANDED. Not good!!!
Hi Holly, Unfortunately, you were never booked with our company. The first contact you had with us was a voicemail left with our office around 8 pm on July 2, 2017 (we were closed at the time). According to all of our records it was your first attempt to contact our company.
Bed Bug Alert Just used these guys for a second move. As with the first one, the movers themselves were excellent. Very efficient, courteous, and took great care with all of our belongings. The problem is with the owner. Let me backtrack: we moved from a brand new home (never lived in before us) to a fully gutted and renovated home. Two days after moving in, we found two different bed bugs crawling on the carpet in seperate rooms. We've never had bed bugs, in any capacity, ever.
I would like to start by thanking you for an opportunity to address your concerns without being aggressively interrupted with threats of negative social media coverage as well as using your network at work to slander our reputation and attempt to disrupt our business.
BED BUG ALERT!!!! 2 SMALL MEN WITH BIG HEARTS GETS YOU BED BUGS AND A CAVALIER ATTITUDE FROM DAN THE MANAGER!!! ON Feb 25/19 I moved from a new home that had no previous people living in it to a fully gutted and renovated home using 2 Small Men with Big Hearts movers. 2 days later I found 2 bed bugs on the carpet. Being a Registered Nurse I was appalled! I called 2 Small Men with Big Hearts and spoke with the receptionist.
I would like to start by thanking you for an opportunity to address your concerns without being aggressively interrupted with threats of negative social media coverage as well as using your network at work to slander our reputation and attempt to disrupt our business.
Leading up to our move day I had great customer service from Dan including a check in a few days before hand to make sure nothing had changed. I went over everything we were moving and I was assured it would fit into their 26ft truck. Well it did not. Luckily we have a pickup truck and we made a few trips on our own. Upon arriving at the new house they opened up the trucks and items fell out onto the ground. The one mover shrugged and said "I knew that was going to happen". No apology, nothing.
The movers arrived on time as scheduled. They were to help me move out of my apartment in 400 Lyle Street. (I do not recommend anyone living on 400 Lyle Street) Once the movers arrived (friendly bunch of guys) they noticed some cockroaches in the corner of my apartment which is true as this building and the neighboring building are both dealing with an infestation.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous331 · 60%
- Worked hard and fast274 · 50%
- Careful with belongings108 · 20%
- Turned up when they said83 · 15%
- Kept in touch21 · 4%
- Price matched the quote9 · 2%
Counted across the 552 four and five star reviews we have read for Two Small Men With Big Hearts Moving. A review can mention more than one thing.
In their own words
We could not have been happier with our moving crew! Jesse, Andrew, Will, and Adrian were fantastic. They were prompt, careful, and worked so well as a team; great communication amongst them which made the whole operation more efficient. We had a big move and they remained positive and friendly throughout a long day. Moving can be stressful, but their attitude made the experience very pleasant for us. I would absolutely recommend and use them again!
I've moved twice with this company in London. My first move went really well and they did not let me down with the second one! The ladies I spoke to in the office were great. They were prompt to respond and very thorough, answering questions I didn't even know to ask. I knew what to expect and there were no surprises on my bill. This time my movers were Tim and Adam, both super friendly, respectful, and hard working. Tim, as the lead, made sure I understood the plan for the day and was very reassuring.
We hired Two Small Men with Big Hearts Moving for our apartment to home move in February 2025. Tanner, Jonny and Nick were efficient, helpful and friendly throughout the whole process. We were very surprised and happy with the speed in which the contents were packed and unpacked. All items were handled with care. The men moving listened to all instructions provided and the move went smoothly. I was also incredibly please with the care taken to ensure that the house floors remained clean as it was slushy out.
I moved in early December. Despite the heavy rain that persisted, the experience could not have gone better. Contacting the office about my move via their website form submission was simple and easy, and Heather followed up quickly to talk a bit more about my perspective and what I was hoping to accomplish. Our brief discussions gave me greater confidence about the process and the comprehensive emails left me feeling organized and ready.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing55
- efficient movers49
- polite staff48
- efficient staff35
- quick move18
- respectfulness18
- booking process13
- reasonable rates7
- out of town move4
- office move3
What the company says about itself
Taken from Two Small Men With Big Hearts Moving’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“Toronto & 60+ more cities Get Your Free Quote No obligation Response within 24 hour”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…of how we treat every customer. Our Satisfaction Guarantee We guarantee your satisfaction. If some”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Big Hearts GET MY QUOTE 1-800-727-6255 Since 1982 #1 Rated Movers Canada's Trusted M”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“'ve maintained our credentials for over 40 years. Comprehensive Insurance We carry full”Raw text captured from the page, including any surrounding navigation.
- Mentions the Better Business Bureausays on their website
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“0k+ Moves 44 + Years 62 + Locations BBB BBB Accredited A+ Rating 10% to Community Giving Back”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…and never shared Licensed & Insured Transparent Pricing Professional Crews”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“…information is secure and never shared Licensed & Insured Transparent Pricing Profe”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- birdeye.comreviews
- chamberofcommerce.comdirectory