Rockbrune Bros Movers
Google rating
4.0
Ratings counted
29
Are 1 or 2 star
24.1%Well above typical
The rating breakdown
7 of the 29 ratings in Google’s published star breakdown for Rockbrune Bros Movers are one or two star.
Worked out from 29 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Ajax
22.4 percentage points higher than the middle of the 13 listings in Ajax we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 20 | 69.0% | |
| 4 star | 2 | 6.9% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 6.9% | |
| 1 star | 5 | 17.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Rockbrune Bros Movers at 24.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Rockbrune Bros Movers, counted by matching the words they used.
- Price rose after the quote1 · 20%
- Items missing or never delivered1 · 20%
Counted across the 5 one and two star reviews we have read for Rockbrune Bros Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
We used Rockbrune Bros 11 years ago & the movers were fantastic: respectful, careful with items, nothing broken or damaged, efficient, cleaned up after themselves so when we were moving again, I didn't hesitate to use them again; what a HUGE mistake!! I've had to watch my elderly Mother cry every single day from when we moved into our home for at least a month because either an item was busted when she opened a box or she couldn't find something or she couldn't find a part of something because the movers hid it…
Final cost was double the estimate and double the time involved even though they had come out to see the property and were informed about truck size required at the time of the estimate. Wouldn't ever use them again.
Hi Susan, We apologize for your less than satisfactory experience with Rockbrune Bros … More
Worst company I have ever dealt with. Terrible the way they treat the temporary workers that they hire. One teenager had to get a ride in the back of a pick up truck because the truck that illegally took them to the move in the back compartment couldn't take them back to where they were picked up. Never using them ever again.
Hi Jason, Thank you for your review. We're sorry to hear about your less than satisfactory … More
The on April 1st 2019, I paid $430 for a 2 hour move, I had to do what I had to do, but what ticked me off, was at the end, The one guy had the nerve to say They work on tips, I was …
Hi Steve, Thanks for taking the time to bring this to our attention. We understand that it is frustrating that our rates during peak times such as the start of the month are higher due to an increase in demand.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Turned up when they said2 · 18%
- Careful with belongings2 · 18%
- Professional and courteous2 · 18%
- Worked hard and fast1 · 9%
- Kept in touch1 · 9%
Counted across the 11 four and five star reviews we have read for Rockbrune Bros Movers. A review can mention more than one thing.
In their own words
Thanks for a smooth move Mike and Team. You guys were punctual, professional, polite - in one word - "Amazing!" I am going to spread the word to my friends and families. I am going to come back if I move again. Thanks again, greatly appreciated.
Hi Samik, Thank you for your 5 star review and for spreading the word! We will make sure … More
Highly recommend Rockbrune Brothers, have moved with Todd and the crew and they are timely, professional and careful with our belongings. Wouldn’t hesitate to tell my friends and family to move with Rockbrune
Thanks for the review!
I haven't experienced the move yet, but so far, Rockbrune has shown amazing customer service and communication. I have no worries about the move based on what I've seen so far.
Hi Mike, Thank you for the 5 star review! We hope that your move was fantastic! We hope you make many new memories in your new home!
My family has been using Rockbrune Bros Movers for two generations now will probably be three when my kids move out. My father was a home builder and we moved frequently and I have personally used them myself for all my moves. I highly recommend them and I have referred them to many friends looking for a reputable mover. I have never had any issues, its a solid family run company with good people backed by the United Van Lines name.
Thanks for the review Bill!!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- smooth move4
- professional staff4
- careful with items3
- cost3
- punctual2
- job2
- truck2
What the company says about itself
Taken from Rockbrune Bros Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Barrie and the Greater Toronto Area for over 90 years. As a proud member of United Van Lines”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…backed by decades of experience. Since 1931, we’ve helped families and businesses m”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…ransparency, and customer satisfaction. Insured Movers 40+ Trucks Canadian Family Owned”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Insured Movers 40+ Trucks Canadian Family Owned 4.6 Google Rating Reviews Leeann Pendle”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- birdeye.comreviews
- facebook.comsocial