Room2Room Movers
Google rating
4.9
Ratings counted
245
Are 1 or 2 star
0.8%Unusually few
The rating breakdown
2 of the 245 ratings in Google’s published star breakdown for Room2Room Movers are one or two star.
Against other listings in Auburn
2.8 percentage points lower than the middle of the 16 listings in Auburn we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 239 | 97.6% | |
| 4 star | 2 | 0.8% | |
| 3 star | 2 | 0.8% | |
| 2 star | 1 | 0.4% | |
| 1 star | 1 | 0.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Room2Room Movers at 0.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Room2Room Movers, counted by matching the words they used.
- Late, delayed or a no-show1 · 50%
Counted across the 2 one and two star reviews we have read for Room2Room Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I would not recommend this company. The crew moved very slowly, and I even had to help move my own items. They delayed the job and then charged a large overtime fee to my card without informing me beforehand. Unexpected charges and poor communication made this feel like a scam. Be very careful before hiring them.
Hi Rahmatullah, we are sorry to hear about your experience. Our team is having trouble finding your moving reservation in our system. Please give us a call at your earliest convenience so we can confirm these details!
I used Room2Room to load my truck for a long distance move, and the guys who loaded the truck were very nice and polite. However, I let them know that I had ratchet straps and moving blankets for them to use, and I didn’t realize until they …
Hi Haylee, thank you for your feedback! We’re glad to hear your movers were friendly and professional. Unfortunately, we are disappointed to learn that your items were not strapped down good enough for the long distance drive you made.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous12 · 57%
- Worked hard and fast8 · 38%
- Turned up when they said5 · 24%
- Kept in touch3 · 14%
- Careful with belongings2 · 10%
- Price matched the quote1 · 5%
Counted across the 21 four and five star reviews we have read for Room2Room Movers. A review can mention more than one thing.
In their own words
We had an excellent experience with Room2Room Movers from start to finish. The team was professional, and handled all of our belongings with great care. They worked efficiently, communicated well throughout the move, and made what could have been a stressful day feel easy. Hunter, Nathan, Nate and Greyson represented Room2Room Movers exceptionally well throughout the move. I highly recommend these guys for anyone looking for a reliable and hard working crew. We wouldn’t hesitate to use them again.
Hey Britt, Thanks for the kind words. Our team was happy to work with you before, during and throughout your local move in Auburn. Thanks for continuing to trust Room2Room Movers!
These guys are great at what they do! Less than 3 hours later, even with my stow-away cat found inside the truck, causing a scene, they were done and everything was put back just where I asked, and as intact as it was before they moved it! The guys were so polite and respectful, I felt completely at ease with them from the start. Great pricing as well, definitely compare these guys before choosing, I'm glad I did!
Tonya, we’re sorry about the cat food, but am glad to hear that your Movers took care of the situation. We’re also happy to hear that your pricing was efficient and very fair. Thanks for choosing Room2Room!
My son and I are truly grateful for the service we received from the company and the movers. From start to finish, they were friendly, professional, efficient, and punctual. We reached out on very short notice, and they were able to …
Hi Cathi, Thank you so much for taking the time to share your detailed feedback. We're truly grateful for your kind words about our team's professionalism and care, especially on short notice and with the added challenge of the stairs.
Nathan and Foster were excellent delivering my furniture today! They were very efficient and respectful. They were very careful assembling my items and even took the trash away for me! Great company.
Thanks for the kind words Sandy. We’re excited to hear that Nathan and Foster held the Room2Room brand at a high level! We appreciate your trust in our team!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff39
- professional movers27
- efficient staff17
- early arrival8
- short notice move6
- furniture moving5
- moving large items3
- locally owned2
- quick packing2
- competitive quote2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yellowpages.comdirectory
- facebook.comsocial
- yelp.comreviews
- bbb.orgreviews