Roush Moving & Storage, Inc.
Mover in Rapid City, South Dakota
Google rating
3.5
Ratings counted
18
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 18 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 6 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 10 | 55.6% | |
| 4 star | 1 | 5.6% | |
| 3 star | 1 | 5.6% | |
| 2 star | 0 | 0% | |
| 1 star | 6 | 33.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Roush Moving & Storage, Inc., counted by matching the words they used.
- Belongings withheld over payment1 · 20%
- Crew conduct1 · 20%
Counted across the 5 one and two star reviews we have read for Roush Moving & Storage, Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Was supposed to deliver a load of household goods there on 8/8/22. Would not unload the goods and were no help finding a place where we could unload the goods. I have been sitting here in Rapid City for a day and a half making no money because this company obviously overbooked and had no room to store it. I would hire these people to to ship anything I owned!
This joint is horrible and I do mean horrible. Folks want 2 get into the moving business and don't have the proper equipment. This find the smallest building they can find for cheap and no room for trucks. They have stuff all out n your way nails all over the ground. This joint doesn't have a loading dock are a ramp 2 load trailers with and they expect the drivers to do all the work. Everything is done from the ground at this place it's just horrible.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 38%
- Worked hard and fast2 · 25%
- Kept in touch2 · 25%
- Turned up when they said1 · 13%
Counted across the 8 four and five star reviews we have read for Roush Moving & Storage, Inc.. A review can mention more than one thing.
In their own words
I have worked with this company professionally numerous times with clients of mine. They are friendly, professional, diligent and hard working. Unlike other moving companies around town, they do not charge for their lunch break and gas times, therefore they are reasonably priced. Highly recommend.
I want to take a moment out of the day to share how thoroughly impressed I am with the moving company that moved my store today. Roush Moving & Storage walked through the door and all of my stress melted away. They immediately got to work and moved our entire store in 2.5 hours! Their communication was amazing, they placed everything where I asked them too and exactly how I asked them to! We also had no casualties with fragile items!
Roush Moving provided packing and loading for a military shipment i had and they were the best. They were on time and in uniform, their people were polite and respectful. I couldn't have asked for more. i highly recommend them.
Roush Company is exceptional in every way: communication, scheduling, packing, moving and transporting! Exceptional service from beginning to end! Hands down our best moving experience and we have done several military and civilian moves.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- money2
- room2
- communication2
What the company says about itself
Taken from Roush Moving & Storage, Inc.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
Operating numbers published on their site
- USDOT 125550
Interstate movers in the United States are regulated federally, and these numbers can be looked up against the public register. We reproduce what is printed on the company’s site; we do not check whether the number is current, or whether it belongs to this business. Look it up on the FMCSA register ↗ (opens in a new tab)
- Says it is insuredsays on their website
Show the text this came from
“Operated Since 1979 Licensed & Insured Atlas Van Lines, Inc. US DOT# 125550 Pr”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Family Owned & Operated Since 1979 Licensed & Insured Atlas Van Lines, Inc. US”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“…needs, from packing to delivery. --> Family Owned & Operated Since 1979 Licensed &”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“--> Family Owned & Operated Since 1979 Licensed & Insured Atlas Van Lines,”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yelp.comreviews
- yellowpages.comdirectory