S&M Moving and Logistics
Mover in Fremont, California
Google rating
4.6
Ratings counted
179
Are 1 or 2 star
7.3%Above typical
The rating breakdown
13 of the 179 ratings in Google’s published star breakdown for S&M Moving and Logistics are one or two star.
Against other movers in Fremont
5.3 percentage points higher than the middle of the 15 movers in Fremont we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 143 | 79.9% | |
| 4 star | 15 | 8.4% | |
| 3 star | 8 | 4.5% | |
| 2 star | 6 | 3.4% | |
| 1 star | 7 | 3.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is S&M Moving and Logistics at 7.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for S&M Moving and Logistics, counted by matching the words they used.
- Damage to belongings3 · 43%
- Crew conduct2 · 29%
- Items missing or never delivered1 · 14%
Counted across the 7 one and two star reviews we have read for S&M Moving and Logistics. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
S&M Moving created the worst moving experience ever. 30% of my items were missing by the time they arrived at the final destination. After months of back and forth, their insurance had agreed to cover only a small portion of my looses. Everyone up the management stack is unprofessional. Use them at your own risk.
Leo, We understand you spoke to Maria about the specifics of your claim, and she would be happy to clarify or answer any further questions you have about the settlement. Please feel free to contact Claims about the Arbitration program … More
I recently use this company thru the relocation given by my company. They are very pricy and they will charge you every ways they can. They will charged u overtime for loading the goods on weekend, fuel charge, loading and unloading charge. They will even charged you for waiting for delivery (when i requested them to deliver my stuffs at 11am and the delivery crew came at 9am and said if they need to wait more than 2 hours, they will charge me extra 300$) I moved from Southern CA to northern CA and cost me 7K…
I am honestly shocked that after this long, a company of this caliber still doesn't take covid seriously. We had a move rescheduled by the company because we had covid and couldn't get ahold of anyone (Thanksgiving week/weekend) to let them know ahead of time. We attempted to notify them through multiple avenues that we had covid and ask what they wanted to do in regards to the move that was scheduled.
Kelsey, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. We take COVID and other illnesses very seriously. Based on our … More
I would not use this company for moving. The movers got to me on time but then I had to sit with them for over two hours to get my things moved. I used their storage also. My first contract was for only 47 cents per storage. Will unbeknownst to me when the changed my contract they made it cost 1 per storage. I called to let them know and they will not honor my first contract. They already put my price up to begin with and then they charge me more than double for storage.
Natalie, we aim to deliver a premier moving experience. We’re sorry to hear about this and appreciate you taking the time to share this information. Unfortunately, we believe you have mistaken us for S&M Relo LLC. They have received … More
Try to avoid this Moving company if you possibly can. The initial service is excellent. It's the moving part and follow-up that is absolutely terrible. The movers themselves are very nice and try hard not to damage anything as they move …
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast8 · 57%
- Professional and courteous7 · 50%
- Turned up when they said3 · 21%
- Careful with belongings2 · 14%
- Kept in touch2 · 14%
Counted across the 14 four and five star reviews we have read for S&M Moving and Logistics. A review can mention more than one thing.
In their own words
Juan and Javier are outstanding! Exceptional on all levels: expertise and skill; communication, professionalism, courtesy and care of our belongings and home, timely and efficient! Definitely an A+ team! I highly recommend their services!!
Thank you so much for the fantastic review, Russell! We’re thrilled to hear that Juan and Javier delivered such an exceptional experience from start to finish. Your kind words about their expertise, communication, professionalism, and care … More
The crew arrived on time and we were very pleased handling of the furniture and fragile items while loading and unloading. Although one crew member had to leave the rest managed to get the unloading, thus spent more time although was getting to very late night they worked hard with the same vigor and enthusiasm.
Thank you for your kind review, Ravinder! We're glad to hear our crew handled your furniture and fragile items with care. We appreciate your recognition of their hard work and dedication, even late into the evening. Thank you for trusting Mesa Moving with your move!
Awesome and really nice and careful with items. Friendly and fast, easy to communicate with!
Thank you for the 5-star review, Madison! We're so glad you had a great experience with our team. We appreciate your kind words about their care, friendliness, and efficiency, and we hope to help you again in the future!
We had an excellent experience with S&M Moving and Logistics for the installation and build-out of shelving units across the labs I project manage. The team was extremely quick, efficient, and professional from start to finish. They sent a 6-person crew that worked seamlessly together and handled everything with precision and care. Special shoutout to Team Lead Eric, who executed the entire scope exactly as planned and ensured every detail was completed to spec without issues.
Thank you for the outstanding review, Karan! We’re honored to have supported your lab shelving installation project and are thrilled to hear our team delivered efficient, professional, and high-quality service throughout the process. We’ll … More
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- caring staff6
- efficient crew5
- easy to work with4
- professional movers4
- kind movers3
- fair pricing2
- gentle and caring2
- concise crew2
- careful packing2
- experienced staff2
What the company says about itself
Taken from S&M Moving and Logistics’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
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“Logistics Services International For over 40 years, Mesa International (formerly S&M Inter”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Our History Family owned and operated since 1918, S&M Moving and Logistics has grown”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“&M Moving and Logistics Our History Family owned and operated since 1918, S&M Moving”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…and commercial needs, complete with 24/7 secure monitoring and CCTV coverage. Yo”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yelp.comreviews
- bbb.orgreviews
- facebook.comsocial
- yellowpages.comdirectory