Safeway Moving & Storage

I called Mayflower for my move and they made me go through Safeway moving. It was a disaster from start to finish. They showed up late and took forever to load the truck eventhough I had most of the stuff packed for them. They took cigarette brakes, phone brakes, chat brakes, lunch brake and everything in between. They asked me if they can use my cartons for packing the remaining stuff which I did not pack myself because the did not have enough of their own cartons.

The representative sent to my house said nothing at all about the cleanliness of the home or area. He promised 5 men and 2 trucks. We moving day came 3 men showed up, realized the job could not be done by 3 men for the price bid and called for a "supervisor" to "assess the situation". A boy named Ben showed up and declared.the home "unclean" and pulled his men from the job. Ben was very rude and disrespectful and had no answer as to why cleanliness had not been mentioned by earlier representative sent. BUYER BEWARE

Buyer beware when purchasing insurance with this moving company. I have used this moving company on three separate occasions and was satisfied with the first two experiences. My first occasion involved a claim which they resolved to my satisfaction. On the last occasion we had approximately 2/3rds of our household items in storage with them for over a year.

I didn’t hire them, another resident used them. The walkway to the apartment building was blocked by their ramp, forcing residents to walk through the grass and landscaping. They took up two spots, one of which was handicap. From your website: “ Our courteous and professional movers will arrive at your home or business with smiles on our faces, ready to move your belongings swiftly and safely.” The movers were loud, I obviously don’t expect them to not talk while they’re moving stuff but they were legit yelling…

Edited to add- No one has reached out to me from the company, let alone spoken to me. I cannot believe how terrible this experience was. Broken and scratched furniture, squished boxes, completely lost items. This company completely took advantage of my elderly father to get more money out of him. I had to carry a mattress down a flight of stairs for him to even have a bed to sleep on. I don't know how these people can sleep at night knowing how terribly they treated my dad.

I do have to say that when I first started contacting safeway, everyone was really polite and knowledgeable. But then came closer to our move. When I called to confirm a woman told me we were all set and locked in. I later received an email saying that they were overbooked and we needed to look for a new moving company. It does not seem like this company communicates internally very well at all. Now I am scrambling to find a new moving company at virtually the last minute.

Extremely displeased with service and how they handle claims. If you don’t go for the expensive insurance plan, it’s as if they don’t care how they handle your belongings. They broke our 60 inch tv, tore the armrest of my $250 desk chair, broke 2 table legs, a jewelry dish, and a wine glass. After we jumped through their numerous hoops regarding our claim, they insulted us with a settlement of $144. I would never recommend them or use them ever again.

Nightmare delivery - poor planning and logistics. Just glad my stuff finally arrived and I don't have to deal with them anymore.