Salmon's Moving & Storage - Richmond BC Movers
Mover in Richmond, British Columbia
Google rating
4.7
Ratings counted
227
Are 1 or 2 star
5.3%Around typical
The rating breakdown
12 of the 227 ratings in Google’s published star breakdown for Salmon's Moving & Storage - Richmond BC Movers are one or two star.
Against other listings in Richmond
2.1 percentage points higher than the middle of the 18 listings in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 206 | 90.7% | |
| 4 star | 8 | 3.5% | |
| 3 star | 1 | 0.4% | |
| 2 star | 0 | 0% | |
| 1 star | 12 | 5.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Salmon's Moving & Storage - Richmond BC Movers at 5.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Salmon's Moving & Storage - Richmond BC Movers, counted by matching the words they used.
- Late, delayed or a no-show2 · 20%
- Crew conduct1 · 10%
- Stopped responding1 · 10%
Counted across the 10 one and two star reviews we have read for Salmon's Moving & Storage - Richmond BC Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Not impressed. I was helping a friend move and wasted my entire day waiting for them. They showed up 4 hours later than scheduled (!!!!) - when we called the company, the coordinator claimed a computer malfunction in their system. But judging from the other reviews, this is not a one-off issue. When the movers finally came, they were not debriefed on anything and were not aware of the plan (where to park for our townhouse, what to pack, what types of boxes to bring, etc.).
Thank you Gordon for your feedback. As this relates to the same move as JW - please respect that we have addressed the issue and apologize for wasting anyone's time. In no way were we delaying the move due to truck issues, or like many other moving companies "Over-booking our trucks" - this was a…
Used salmon’s transfer in the end of August, some stuffs are good and did their job carefully, but some are just bad. They keep walking on my cleaning rug with their shoes even after I asked them to step off so I could clean and pack it before they move it’s they kept stepping on it anyway. Some of my furniture were not wrapping properly, my white fabric bed frame was left with black handprints, now I have to spent extra to clean mess they caused.
receptionist was so rude ... how could you get a customer if your receptionist or the one who receive calls for inquiries was rude and unethical ..fire her and bettet get a nice and courteous one!
Thank you for your concerns. We are very surprised to hear this about our receptionist. Can we ask when this occurred? Please feel free to reach out to [email removed] - we apologize for the experience you received as this is not the reflection of our moving services.
Nightmare experience using Salmon Transfers. Avoid them at all cost. Scheduling mistakes, lack of communication, and poor service from their head office. Made moving unbelievably stressful. I will never use them again. 1. On moving day, the movers didn’t showed up at the time given. When I called the office, I learned they had made a mistake and forgot to enter the details of my move into their database so I wasn’t on the schedule. They scrambled to send movers over last minute.
Thank you for your feedback. First, i would like to apologize for the mishap on the your move. Moving is stressful and the last thing anyone wants to hear is, "Your movers are delayed due to a scheduling issue." At Salmon's Transfer we pride ourselves on providing top service from our in-home…
horrendous. office unable to follow through and complete anything a moving company needs to do. eg. show up maybe? communicate to your staff where they need to be and what they need to do? errors happen but their continuous lame responses during no shows and lack of action during hours long delays is indicative that consideracy and care for their clients doesn't exist.
Dear Nikki, your review in no way represents our company. Your other counterparts have expressed there opinion and your continuous slander is not appreciated. There was a small error in timing that we fixed right away and our movers arrived within 3 hours.
Helped a friend move and these guys really don’t respect the time frames that they themselves set. You end up wasting so much time for yourself and your friends/family just waiting for them to show up when they please (over 4+ hours later than scheduled, in our experience). If you don’t value your own time, they’re exactly who you want to waste your money on
Thank you Andre for your feedback. As this relates to JW's review and feedback, our response has been explained. We appreciate your comment but do not feel this is reflective at all by our countless moves we have provided over the past 105 years across Canada and North America.
Salmon's was once a great moving company with a very good reputation. They are no longer on my recommended list. Be very careful if you use them. At one point I was greatly in fear for the safety of the workers. Better training might be in order.
I am sorry that we did not live up to you expectations, we try very hard to put qualified and experienced crews on work sites for our clients. Yes we have a long history of quality and I apologize for not seeing your post sooner.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous100 · 55%
- Worked hard and fast68 · 37%
- Turned up when they said38 · 21%
- Careful with belongings31 · 17%
- Kept in touch12 · 7%
- Price matched the quote3 · 2%
Counted across the 182 four and five star reviews we have read for Salmon's Moving & Storage - Richmond BC Movers. A review can mention more than one thing.
In their own words
Don’t often feel the need to write a review, but I’ve historically had poor experiences with movers. This was a massive exception. Salmon’s was a well oiled machine. The setup process was quick and everyone was pleasant, transparent, and responsive. They came by and asked a ton of questions to give me an accurate quote. Fast forward a couple weeks, they’ve been in contact along the way, letting me know everything is good to go. Movers show up on time. Are friendly and quick. It was a great process.
Hi Jack, Thank you for your outstanding review and for taking the time to share your experience. We’re truly honored to have turned your historically poor moving experiences into a “massive exception” and to have earned such a strong recommendation.
I recently had the pleasure of hiring Salmon Transfer Company for my move in Vancouver, Canada, and I couldn't be happier with the experience. From start to finish, the service provided was top-notch. The team members, Jacob and Mario, truly stood out with their exceptional skills and efficiency. Jacob and Mario were not only incredibly fast, but also displayed a remarkable level of talent in handling my belongings.
Thank you so much Austin for the 5-star review! We're thrilled to hear that you had a great experience with our moving team. It was our pleasure to assist you during this important transition. We appreciate your support and hope to serve you again in the future!
Salmon was great for moving furniture out for the floor renovations and moving the furniture back in after. They were flexible with moving dates and came in under budget. The one recommendation I would have for them is have the movers take pictures of the setup so that when people put items back they have an idea of how it was setup. Other than they were amazing.
Brad and Alan were absolutely phenomenal! I am in awe of what they accomplished in such a short time. Not only did they load all of our stuff, but they unloaded it at our new home as well. What was not factored in were the 13 steps up to the house. We thought they could come in through the side door but the driveway would not allow for it. These gentlemen were kind, courteous, professional and personable throughout the entire ordeal.
Thank you, Derrick, for your kind words! We're thrilled to hear that our team made your move smooth and stress-free. Your recommendation means the world to us. We look forward to assisting you and your friends in the future! Best, Salmon's Transfer Ltd.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- professional staff58
- piano moving13
- professional movers10
- professional crew10
- quick movers3
- helpful consultant3
- move date changes2
- fair quote2
- flexible dates2
- commercial move2