Sappington & Son Moving Inc
Mover in Terre Haute, Indiana
Google rating
4.4
Ratings counted
77
Are 1 or 2 star
14.3%Above typical
The rating breakdown
11 of the 77 ratings in Google’s published star breakdown for Sappington & Son Moving Inc are one or two star.
Against other listings in Terre Haute
6.8 percentage points higher than the middle of the 14 listings in Terre Haute we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 62 | 80.5% | |
| 4 star | 1 | 1.3% | |
| 3 star | 3 | 3.9% | |
| 2 star | 2 | 2.6% | |
| 1 star | 9 | 11.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Sappington & Son Moving Inc at 14.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sappington & Son Moving Inc, counted by matching the words they used.
- Stopped responding3 · 43%
- Items missing or never delivered1 · 14%
Counted across the 7 one and two star reviews we have read for Sappington & Son Moving Inc. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Horrible service. Contracted out. Was informed estimate/quote was invalid had to pay more for less items being moved from Indiana to Alabama. 2 weeks later still items have not been delivered. When I call Christian no response. When I call contact ( Tesla) she called to get date but no results!). When I call and speak to manager with actual movers keep getting told it’s being scheduled but no follow through on either company in meantime, my items have not been received or have I been provided updates!
Truck was to small so I paid more. Then they didn't wrap anything. Other than what I wrapped and missing items . Very disappointed. I could go on but I won't.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous11 · 65%
- Worked hard and fast4 · 24%
- Turned up when they said2 · 12%
- Careful with belongings1 · 6%
- Price matched the quote1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for Sappington & Son Moving Inc. A review can mention more than one thing.
In their own words
Sappington & Sons was incredible for our move from IN to IL! They were communicative, Dan Sappington himself did our quote, and the movers on the day were very friendly and efficient! They undercut the “big guys” significantly, too! On the day, they took care to prevent dirtying the apartments (both moving in and out) and everything left the truck in perfect condition! 100% would recommend for all moves in and out of state :)
I cannot recommend Sappington and Sons highly enough! Cameron made the booking process a breeze, and their policy of no minimum hour count is a massive win for fair pricing that you rarely find in this industry. On moving day, Kyle and Jay were absolute professionals. They executed the move with zero wasted movement and treated my heavy office furniture and gear with total care. They were fast, efficient, and respected my property from start to finish.
The owner met my wife and gave an estimate, and we scheduled for moving. They followed up night before with confirmation, and the day of, they showed up early. The gentlemen that moved us were pleasant, professional and took great care in loading and unloading our furniture. The cost was fair and service was exceptional. I highly recommend Sappington and Sons Moving! Thank you for the great service.
Great packing services! Friendly, careful, and efficient. They were able to fit me in on late notice - they really got me out of a bind. Flat rate for my unit was $600 + card fee + tip for the workers.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling7
- polite staff5
- fair cost4
- truck4
- professional movers3
- efficient staff3
- long haul moving2
- schedule2
- seamless move2
- efficiency2
What the company says about itself
Taken from Sappington & Son Moving Inc’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Publishes a licence or operating numbersays on their website
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“Our Company Location & Contact Licence # 457784 ILL CC MC NO. 3210 Pleasing You, Pleasi”Raw text captured from the page, including any surrounding navigation.
- Advertises free estimatessays on their website
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“…in Terre Haute, Indiana , to request a free estimate for our services before your next big m”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Your Source for Moving & Packing Since 1931, Sappington & Sons Moving, Inc. has”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“…and business owners have made our family-owned-and-operated moving and storage company”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- mapquest.comdirectory
- yellowpages.comdirectory