Schaap Moving Systems
Google rating
4.3
Ratings counted
44
Are 1 or 2 star
18.2%Well above typical
The rating breakdown
8 of the 44 ratings in Google’s published star breakdown for Schaap Moving Systems are one or two star.
Worked out from 44 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Albany
13.6 percentage points higher than the middle of the 18 listings in Albany we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 35 | 79.5% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 2.3% | |
| 2 star | 3 | 6.8% | |
| 1 star | 5 | 11.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Schaap Moving Systems at 18.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Schaap Moving Systems, counted by matching the words they used.
- Damage to belongings1 · 14%
- Late, delayed or a no-show1 · 14%
- Stopped responding1 · 14%
Counted across the 7 one and two star reviews we have read for Schaap Moving Systems. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I had a move with Schaap last month from New York to Virginia. I booked them as they were local movers and reviews looked good. On the day of moving, the movers came after 1pm inspite of me being told that they would come in the morning. They were able to pack and load everything in less than a couple of hours. Throughout the moving process, Glen or Schaap office never answered or returned any of my calls, my only point of contact was Jackie who was in sales and had helped me with a quote.
Thank you for providing the feedback, Pratik. This is United Van Lines customer care. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. It is our understanding that you have spoken with both Johna … More
I am moving from Albany with United Van lines, Schaap is the moving coordinator. My arrival date is long past. I left several messages asking for clarity, but have received no replies. I don't know when I will receive my stuff. I have been ghosted by Schaap.
Jeff, Thank you for bringing your concerns to our attention. We understand that Angela from AAction Movers is now in direct contact with you. Please continue to communicate with her directly. She will be your best source of information.
Still haven’t been reimbursed for my carpet pad. $182.83. DO NOT HIRE I’ve now been ignored by Alex who said he would talk to his dad the Fish’s and Schapps are not reputable business anymore. The customer is being made to pay for incompetence of the workers per Alex, who works in the fiscal office. I’ve been threatened by them that if I go to social media I won’t get my check for the damages. DO NOT USE THIS COMPANY. They Are nice enough staff. But sooooooo many cigarette breaks.
Thank you for providing the feedback, Elain. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. It is our understanding that you are currently working with our Operations Manager.
I agree with a previous reviewer that the people who came to do our move were professional but unfortunately the administrator/person who managed the process was not. We had several previous communications about the volume of our move and special needs but it was never understood--or communicated to the actual movers to be prepared for the day and scope of work. Their estimate was so off that the company wanted to charge us double after the move was completed.
Thank you for bringing this to our attention. After speaking with the delivery crew and following up, it seems the requested placement of items in the basement and designated room was completed as instructed. Specific comforters used for … More
I called and left numerous messages and sent several emails to Schaap, a current vendor of the company I work for, and got zero response. Ridiculously bad customer service. I'm looking forward to not having to deal with them anymore.
Thank you for sharing your experience. We apologize for the lack of communication you encountered. We strive for excellence in customer service and will address this issue with our team.
What began as a five star experience sadly devolved into this rating. Schaap Moving & Storage offers competitive prices and the fellows who loaded the truck for the move were pleasant, efficient and very respectful of my …
Evelyn, providing great customer service with honesty and integrity is important to us and we take your opinion very seriously. We want every customer to have a positive moving experience and our team is reviewing your concerns to make moving better for every customer we serve.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 57%
- Turned up when they said6 · 43%
- Worked hard and fast4 · 29%
- Careful with belongings3 · 21%
- Kept in touch1 · 7%
Counted across the 14 four and five star reviews we have read for Schaap Moving Systems. A review can mention more than one thing.
In their own words
I'd recommend Schaap to anyone in need of movers without any hesitation. My experience with them was delightfully positive in every regard. Gavin, who prepared my quote, was not only responsive and helpful, but also wonderfully accommodating. He prepped my quote fully online, instead of requiring an in-person evaluation, and was even able to reschedule my moving date a few days early on short notice when I requested to.
Thank you for taking the time to review our services. We strive to surpass expectations on every move, and it's wonderful to hear that you were satisfied with our services. Your kind words and recommendation are greatly appreciated.
A great experience overall! We were moving my 90 year old mother from upstate NY to Florida and wanted this to be a good experience. However almost every moving company we researched had nightmare reviews about scamming and overcharging people AFTER the move was complete. Basically offering one price, then showing up with a much higher bill after the move was complete. Simply put we didn’t know whom to trust! Once I Met Gavin from Schaap/United moving, I felt much better.
We're delighted you had a great move experience. Thank you for sharing! It's always our goal to provide exceptional service, and your kind words of appreciation will be shared with the team. Best wishes for a smooth and happy transition as you settle into your new home.
Schaap was totally professional and did a very good job of delivering the second load that was poorly crated/packed by AAction Movers in AZ and who delivered the crates to Schaap Moving Systems, who then delivered it to us. Any damage to our stuff that not caused by Schaap. The people at Schaap have my deepest and sincerest apology for any inconvienced caused by the posting of my review of AAction Movers/United Van Lines on their website.
John, we believe you’ve mistaken us for AAction Movers. If you could please remove this review, it would be greatly appreciated.
GooglePaula Elson⭐️⭐️⭐️⭐️⭐️ The team at Schaap were awesome. Easy to work with and on time for pick up and delivery. They stored our belongings for over a month and delivered to our new home in CT. Also, did not gauge us in price. One company came in about $10,000 more. So pleased I went with Schaap. Thank you guys!
Thank you so much for taking the time to share your positive experience. We strive to provide this level of service to all our customers, and we're so pleased to hear we met this goal during your relocation with us. Your kind words will be passed along to the team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- efficiency6
- bill5
- efficient movers4
- nice workers3
- blankets2
- professional manager2
- respect for belongings2
- smooth move2
- easy to work with2
- professional movers2
What the company says about itself
Taken from Schaap Moving Systems’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
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“…upstate New York. For over 35 years the family-owned company has been an agent for United Va”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“…agement Shredding Services About Schaap Since 1922 – 100 Years of Proud Service! Lef”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…throughout upstate New York. For over 35 years the family-owned company has been an ag”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- yelp.comreviews