Secure & Go Storage
Self-storage facility in Kalamazoo, Michigan
Google rating
4.5
Ratings counted
37
Are 1 or 2 star
8.1%Above typical
The rating breakdown
3 of the 37 ratings in Google’s published star breakdown for Secure & Go Storage are one or two star.
Worked out from 37 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Kalamazoo
1.0 percentage points lower than the middle of the 15 listings in Kalamazoo we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 28 | 75.7% | |
| 4 star | 3 | 8.1% | |
| 3 star | 3 | 8.1% | |
| 2 star | 1 | 2.7% | |
| 1 star | 2 | 5.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Secure & Go Storage at 8.1%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Secure & Go Storage, counted by matching the words they used.
- Crew conduct1 · 100%
Counted across the 1 one and two star review we have read for Secure & Go Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast2 · 13%
- Professional and courteous2 · 13%
- Price matched the quote1 · 7%
- Kept in touch1 · 7%
Counted across the 15 four and five star reviews we have read for Secure & Go Storage. A review can mention more than one thing.
In their own words
Pat and the team are amazing! Back in August I needed something fast to get out of a bad living situation. Within an hour of calling, Pat met me and my girlfriend at a unit with the keys and paperwork on a Saturday! He was very kind and …
Very clean, very secure, reasonable rates, excellent service and communication. If you need a storage unit, this is a pretty good place to get one.
Thank you so much for your business!
The owner, Bob Bushouse, is very pleasant and accommodating. The units are clean and quite new, it seems. They're located in an out of the way area, which is good. The only problem is that when we have to go there after dark, not every unit is well lit. Be sure to take several flashlights.
Much better prices than the chain stores. I am paying less for a 10x20 then national mini storage wanted for a 10x10 and I don't have to drive that much farther to get something.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff5
- cleanliness4
- security3
- location2