SecureSpace Self Storage Stelton-Piscataway
Self-storage facility in Piscataway, New Jersey
Google rating
4.7
Ratings counted
300
Are 1 or 2 star
5.3%Around typical
The rating breakdown
16 of the 300 ratings in Google’s published star breakdown for SecureSpace Self Storage Stelton-Piscataway are one or two star.
Against other listings in Piscataway
1.4 percentage points lower than the middle of the 7 listings in Piscataway we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 272 | 90.7% | |
| 4 star | 8 | 2.7% | |
| 3 star | 4 | 1.3% | |
| 2 star | 1 | 0.3% | |
| 1 star | 15 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is SecureSpace Self Storage Stelton-Piscataway at 5.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for SecureSpace Self Storage Stelton-Piscataway, counted by matching the words they used.
- Damage to belongings3 · 25%
- Crew conduct3 · 25%
- Items missing or never delivered1 · 8%
- Stopped responding1 · 8%
Counted across the 12 one and two star reviews we have read for SecureSpace Self Storage Stelton-Piscataway. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Called the store around 5 no answer got there before closing of 6pm just to see they closed early. Unprofessional and definitely not secured space the gate is always broken. (Update came again today on Thursday at 4pm just for them to be closed before 6) this is so unprofessional I lost my keys and no one is helping to make this $20 a month protection plan worth it. Now I don’t have clothes for my trip this weekend.
We’re sorry for the inconvenience and difficulty getting assistance when you needed it. Please contact us at [email removed] with your unit details so we can look into this further.
I had a very disappointing and unprofessional experience at this storage facility. From the start, the manager, Jessica, responded to my basic questions about the space with noticeable irritation, as if my inquiries were an inconvenience. I was not aggressive in any way, just asking standard questions any customer would ask before renting a unit.
We’re very sorry to hear about your experience. No customer should ever feel dismissed or spoken to in an unprofessional way, and we appreciate you bringing this to our attention. We take concerns like this seriously and want to look into … More
I gave them one star! There is only one gate that is in service because of the snow and it stays open ALL the time. Not secure at all. Also, I couldn’t get into my unit when it snowed because they did very little snow removal. To top this off, I signed a contract in October for $116 a month and 3 months later, I have to pay $238!!! It more then doubled in a few months, DOUBLED! That’s horrible!
Thank you for your feedback regarding your experience at our storage facility. We take our commitment to providing secure storage seriously and regret that our recent snow removal and gate maintenance did not meet your expectations. We … More
Next month makes a year since I’ve get my unit and they are about to raise my rate again. So by tomorrow the increase would be equivalent to almost $200 additional to the original price. I have an outdoor unit so of course the rats get in . My stuff are elevated so I never cared but what are yall doing with all this extra money I’m getting charged ? I was confused about the first increase after 6 months but to move all my stuff would’ve been a headache but another $100 is insane.
We’re sorry to hear about your frustration with the rate increases and concerns about your unit. We understand how upsetting this is, and we never want our customers to feel taken advantage of. Please reach out to us at … More
The worst experience I’ve ever had. I made a reservation and the day I go to move in they close early without notification, now I’m stuck with a uhal full for three days without a place for my things. I have to pay for uhal 300 to hold my stuff and the storage was paid for that I couldn’t get into. No one would help me all I was told was there was nothing that could be done. I would never use this place or tell anyone else to use it. I can’t even get a refund for 2 wks.
Thank you for your review, Mercedes! We're happy to hear Will was helpful and explained all the fees clearly.
I’m editing my review after experiencing what I consider to be very dishonest and unprofessional tactics. When I signed up, I was quoted a reasonable price of $96. Shortly afterward, I was told I needed insurance, which added another $70. Then, without much warning, they informed me that the price was increasing again to 240$. This kind of bait-and-switch pricing feels extremely misleading. Based on my experience, I would not recommend this company to anyone looking for transparency, integrity, or fair treatment.
Thank you for your review! We're glad to hear Kai was fantastic in helping you with the process.
I’ve been renting a unit for 2 months. The elevator has not been working since I got the unit & we were not made aware of it. I spoke to the manager they keep saying they’re waiting for someone to go fix it but they cant provide a date. It’s extremely upsetting . It has been a huge inconvenience.
We’re sorry for the inconvenience and frustration this has caused. We understand how upsetting it is to deal with an ongoing elevator issue without clear updates. Please contact us at [email removed] with your unit details so we can look into this further.
I have been using the storage unit for over 2 years but the last 2 months have been terrible! There was a major storm that resulted in water damage on some of my items, I have not been able to find an employee during business hours whenever …
We’re very sorry to hear about the water damage, climate control, access, and elevator issues you’ve experienced. We understand how concerning this is. Please contact us at [email removed] with your unit details so we can look into this further.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 17%
- Worked hard and fast1 · 8%
Counted across the 12 four and five star reviews we have read for SecureSpace Self Storage Stelton-Piscataway. A review can mention more than one thing.
In their own words
I spoke with Samantha on the phone and worked with Bianca in person. Both were extremely helpful, friendly and professional.
Thank you for your review, Justine! We're happy to hear Samantha and Bianca provided friendly, professional, and helpful service. Thank you for choosing SecureSpace Self Storage.
I just made the reservation today so I can comment about their customer service. Jacque was incredibly helpful…answered every one of the many questions I asked. She was patient, kind, and knowledgeable . If the unit is as great as Jacque was, I’m sure my storage there will be great as well.
Thank you for your review! We’re happy to hear Jacque was patient, kind, knowledgeable, and thorough in answering all your questions during the reservation process. Thank you for choosing SecureSpace Self Storage.
Joseph at the Piscataway location is absolutely outstanding! He consistently goes above and beyond every time we need assistance period whether it's answering questions, helping us with our unit, or making the process as smooth as possible, …
Thank you for your review, Hermen! We're happy to hear Joseph consistently provides outstanding customer service and makes every interaction a positive experience.
They follow up with a call back And do make sure all is good or if have an issue they make sure you are good to move in and truly that kind of peace of mind When you are storing your belongings . I give my secure space a 10
Thank you for your review, Diane! We're happy to hear you felt peace of mind with our follow-up and support during your move-in process.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff19
- nice units7
- thorough explanations4
- comfortable setting3
- secure facility2
- attention to detail2
- easy transaction2
- explaining steps2
- quick rental process2
- unit tour2
What the company says about itself
Taken from SecureSpace Self Storage Stelton-Piscataway’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Us: (908) 867-9046 Agents Available 24/7 Manager Hours: Open Until 6pm - View Ho”Raw text captured from the page, including any surrounding navigation.