Select Van & Storage Co.
Mover in West Des Moines, Iowa
Google rating
4.4
Ratings counted
25
Are 1 or 2 star
12.0%Above typical
The rating breakdown
3 of the 25 ratings in Google’s published star breakdown for Select Van & Storage Co. are one or two star.
Worked out from 25 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in West Des Moines
4.7 percentage points higher than the middle of the 3 listings in West Des Moines we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 19 | 76.0% | |
| 4 star | 2 | 8.0% | |
| 3 star | 1 | 4.0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 12.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Select Van & Storage Co. at 12.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Select Van & Storage Co., counted by matching the words they used.
- Damage to belongings2 · 67%
Counted across the 3 one and two star reviews we have read for Select Van & Storage Co.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Do not use these people unless you want a whole lot of headaches.Their sales people will tell you anything just to get your business and then when you have signed up with them everything changes for the worst. They said they would let me know the evening before the truck comes and I never heard a thing. Finally by mid morning after not hearing a thing I finally called and they said the truck broke down and they could 'nt be there for 2 more days.
As a professional lumper unloading a shipment in Monument CO for an elderly couple, I can say that this company treated these people very poorly. Boxes were packed sloppily, antique irreplaceable items weren't treated carefully, boxes of …
We have passed your feedback to senior management for further review. Thank you for your time.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 42%
- Turned up when they said3 · 25%
- Worked hard and fast3 · 25%
- Kept in touch3 · 25%
- Careful with belongings1 · 8%
Counted across the 12 four and five star reviews we have read for Select Van & Storage Co.. A review can mention more than one thing.
In their own words
A very positive experience using this company. Our questions were all answered, and the movers came on time, and we’re very professional at both ends of our out-of-state move. I highly recommend this company to anyone looking for a professional and responsive moving company. We felt their prices were very competitive. I like the fact that the company was out of Des Moines since we were living in Ames at that time and did not need to get a company out of state.
Thank you for taking the time to write a review of our company. Our goal is to exceed our customers' expectations on every move, so we're glad to hear you were happy with our services. We appreciate all the kind words and your recommendation of our company.
The quote was quick and easy to understand. The quote was not the lowest, but I had greater confidence that my possessions would be handled with care, and they were. One concern was the amount of time my things stayed in a storage container in Des Moines before being picked up by Mayflower (two weeks) and shipped to NYC. We had been told to expect that the time could be that long, but had expected 4-5 days on the day things were picked up.
Hi Joseph, so glad to hear everything worked out! Thank you for the great recommendation.
Jason and his crew did a great job with my move! Very respectful and careful. Took good care of my furniture and my house! Would love to move with them again in the future!
We’re delighted to hear about your positive relocation experience with Jason and his crew. It's wonderful to know they handled your belongings with care and respect. We’ll be sure to share your kind words with Jason and the team. You can count on us for any future moves.
Used this company for a local move this week. Chris came to my house and did an estimate a few weeks back. Movers were on time, polite and professional. I told them what was coming with us and what was staying. Once everything got to the new house they put everything where I wanted and reassembled the furniture that had to be disassembled for moving. I had a couple of pieces of furniture that would not go where I had hoped due to the size, and they move them to a different location.
We're so pleased to hear we were able to accommodate your needs and that you found our crew to be pleasant and helpful. Our goal is always to provide our customers with a smooth and stress-free move. We'll make sure to share your kind words with Chris and the rest of the team.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite employee2
- professional movers2
What the company says about itself
Taken from Select Van & Storage Co.’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…positive from start to finish. Get Your Free Quote LinkedIn This field is for validation p”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“: Our movers are highly trained, licensed, and insured, ensuring that your belong”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
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“Here! Family owned & operated since 1961 Personalized service & guaranteed p”Raw text captured from the page, including any surrounding navigation.
- Says it is bondedsays on their website
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“…of your belongings through licensed, bonded, and insured operations. Your Trusted L”Raw text captured from the page, including any surrounding navigation.
- Advertises a warranty or guaranteesays on their website
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“…since 1961 Personalized service & guaranteed pricing Free in-home or virtual estimat”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…employee and military relocations. With over 60 years of experience, we are dedicated to prov”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“Services Blog Your Move Starts Here! Family owned & operated since 1961 Personalized”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…are highly trained, licensed, and insured, ensuring that your belongings are hand”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- superpages.comdirectory
- yellowpages.comdirectory
- chamberofcommerce.comdirectory