StorageMart
Self-storage facility in West Des Moines, Iowa
Google rating
4.7
Ratings counted
314
Are 1 or 2 star
7.3%Above typical
The rating breakdown
23 of the 314 ratings in Google’s published star breakdown for StorageMart are one or two star.
Against other listings in West Des Moines
About the same as the middle of the 3 listings in West Des Moines we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 270 | 86.0% | |
| 4 star | 19 | 6.1% | |
| 3 star | 2 | 0.6% | |
| 2 star | 3 | 1.0% | |
| 1 star | 20 | 6.4% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StorageMart at 7.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for StorageMart, counted by matching the words they used.
- Crew conduct2 · 22%
- Price rose after the quote1 · 11%
Counted across the 9 one and two star reviews we have read for StorageMart. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Just received an email saying my monthly bill is increasing from $56.65 to $82.33 with only 2 weeks notice before the change takes effect. That is far too short of a notice for such a large increase. I understand that prices can go up, and I likely would have accepted the increase if customers had been given reasonable time to prepare. Instead, this felt very unprofessional and unfair.
Thank you for your feedback. We understand that price increases can be concerning. At StorageMart, we periodically review our pricing to ensure we can continue to provide the best possible service and maintain our facilities to a high … More
Yeah that’s how they get you. Offer super low price then two months later out of nowhere it went up almost double the price. And it closes. I work nights so I’m up at night and I can’t even go to my property cause they close. Not happy at all
Thanks for the feedback, pop. We get it‚ rent increases can be tough. We do our best to balance costs while keeping top-notch service. If you wish to discuss this further, please reach out to us at [email removed] We're here to help.
They have continuously raised the cost with less than 30 days notice. An unprofessional and unethical practice. I do not recommend Storage Mart. Just because state law doesn't explicitly outlaw surprise rent hikes doesn't make it acceptable. Raising prices multiple times without decent advance notice is untrustworthy and a deliberate trap. Waiting for you to fill up your unit, lowering your likelihood and willingness to pack up and leave, and then raising your rate...
Paying more for a "climate controlled" storage unit at the 125 S. 13th St West Des Moines location. They control it alright! Freezing in the winter and hot as hell in the summer. I could have just rented a bigger outdoor unit for less money. I do NOT recommend this place. Also they are always having keypad issues and I'm not always able to access my unit. Super big inconvenience. Stay away.
We're sorry to hear about your experience at StorageMart. Providing excellent customer service is a priority at all our locations, and we regret that we missed the mark in your case. When you have a moment, please reach out to us directly at [email removed] so we can discuss this further.
Rental rates are being raised for the second time in a year . I have paid a month in advance from the beginning of the rental (almost 2 yrs) to be sure to not fall behind . This is how am thanked for doing business with Storage Mart . Seems greedy to me.
Thank you for bringing this to our attention dan. We understand your frustration with the rate increase. Please contact our customer service team at [email removed], so we can discuss your concerns and find a solution that works for you.
Online reservation pricing is misleading. Thought I was paying for first month of rent but nope. I got a billed 2 days later for first month rent and no email stating I had a bill due until it was late so they could charge me a late fee. …
Thanks for sharing your feedback, Alex. We're really sorry things didn't go as expected. We'd love the chance to make it right. Reach out to us at [email removed]‚ we're here to fix this and get things back on track!
You couldn't give any grace and wait a few more days for the storage fee to be paid and now all of their prized possessions will be sold. Greedy, greedy, greedy!
Thanks for your feedback, Erin. We take security seriously, and we're sorry to hear this didn't meet your expectations. Your peace of mind is a priority for us, and we'd love the chance to make things right.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 21%
- Worked hard and fast1 · 7%
Counted across the 14 four and five star reviews we have read for StorageMart. A review can mention more than one thing.
In their own words
Eddie at the desk is friendly and efficient. The facility is clean and security seems to work well. K
Thank you, Bret, for your thoughtful review! We're thrilled to hear you had a great experience at our 125 S 13th St location. Our staff takes pride in delivering excellent service, and we're so pleased that their efforts made a positive impact on your visit.
Rachel was friendly and thoroughly professional. She explained the requirements for rental and even showed me examples of units. She also explained the expense involved. Rachel is the kind of person that I will remember for her knowledge of renting a unit and her personal interest in my needs. I will gladly recommend Storage Mart because of Rachel. Thank you so much.
Wow, thank you, Joan for the outstanding review! We're thrilled to hear that you found renting with us easy and our team helpful over at 125 S 13th St. Making your move less stressful is our goal, and we're so happy you noticed our efforts! … More
Trista called me right away when I reserved a unit, made the whole check in process easier (so i didnt have to go into the office at all), and she answered every question I had before I even asked them. Great customer service! Thanks Trista!
Thanks a ton for the 5-star review, Megan! We're pumped to hear our team at West Des Moines delivered the friendly and knowledgeable service we strive for. Making sure you have a top-notch experience is what we do best. If you ever need … More
Evan was very helpful in explaining the difference in units. We actually walked down to look at one of his climate controlled units. This site is very clean and well maintained! …
Thank you so much for your 5-star review, Barb! We're thrilled to see your positive rating and appreciate your support. If you ever need any assistance or have any feedback to share, please don't hesitate to reach out to us 24 hours a day, 7 days a week!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- renting23
- helpful manager22
- polite staff10
- clean unit7
- prompt remediation3
- clean grounds2
- scheduling2
- easy explanations2
- gate code2
- climate controlled unit2
What the company says about itself
Taken from StorageMart’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Mentions the Better Business Bureausays on their website
Show the text this came from
“…of the Year, the Torch Award from the Better Business Bureau, and the CEO Award for 2020 and 2021 fr”Raw text captured from the page, including any surrounding navigation.
- States a founding yearsays on their website
Show the text this came from
“…dedicated to the self storage industry since 1987. Since the founding of StorageMart in 1”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
Show the text this came from
“We have grown to become the largest family-owned and privately operated self storage com”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…otected in a fully fenced facility with 24/7 video surveillance. Our storage facilit”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
Show the text this came from
“Partners Portfolio, LLC, which is licensed to use the StorageMart logo by StorageM”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory