UNITS of Central Iowa
Moving and storage service in West Des Moines, Iowa
Its address is in Grimes, Iowa. It appears here because Google returns it for West Des Moines.
Google rating
4.7
Ratings counted
31
Are 1 or 2 star
6.5%Above typical
The rating breakdown
2 of the 31 ratings in Google’s published star breakdown for UNITS of Central Iowa are one or two star.
Worked out from 31 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in West Des Moines
0.9 percentage points lower than the middle of the 3 listings in West Des Moines we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 29 | 93.5% | |
| 4 star | 0 | 0% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 6.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is UNITS of Central Iowa at 6.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for UNITS of Central Iowa, counted by matching the words they used.
- Damage to belongings1 · 50%
Counted across the 2 one and two star reviews we have read for UNITS of Central Iowa. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
This company moved our shed and punctured a hole in the side of it. They also damaged the fence in the process of moving our shed and told us they were not responsible for the damages. I do not recommend having any work done by them. It states in the contract that if they damage the shed that they are not responsible. READ the contract. They can destroy your property without using care to avoid damages. They will not even discuss liability for our fence. I highly recommend finding another company to do your work.
Delivery and pick up was timely BUT.....when the unit was picked up, hydraulic oil leaked all over our concrete drive. I called and left two polite messages, not explaining what I wanted, and no one ever called back. So let me get this right, I'm suppose to clean up their mess without even an apology. Unbelievable! I would classify that as very poor customer service. I personally would never get them again.
Update: we finally connected with Barry after attempting for two days. Barry informed us he was upset that we did not immediately return his call while we investigated what may have occurred.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 35%
- Turned up when they said2 · 12%
- Worked hard and fast2 · 12%
- Careful with belongings1 · 6%
- Kept in touch1 · 6%
Counted across the 17 four and five star reviews we have read for UNITS of Central Iowa. A review can mention more than one thing.
In their own words
Friendly, competent people to work with. Efficient and steady. Respectful. Ours was slightly more complex as I was navigating the move from long distance, with little familiarity with the area.
Thank you Mary, you were a joy to work with! - Jim
Easy to schedule, prompt delivery and nice product. Their maneuverable mover put the unit exactly where I wanted it in my driveway without touching the grass. I haven't scheduled the unit to be picked up yet, but so far the service has been excellent.
Jamie, We appreciate the kind words. I’m sure the pick up will go as well as the delivery!
I highly recommend Units for your storage and moving needs. Very reasonably priced and they are careful while loading and unloading your full container onto their trucks.
Thanks Joe, glad we could help you out!
Great experience with this company. Joe was so responsive and helpful. Will certainly use them for future needs.
Thank you for the kind words! We aim to offer best in class customer service in the central Iowa region. Joe is a huge reason we are able to do so as a locally owned and operated business.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- easy to work with4
- reasonable pricing3
- quick response3
- storage unit3
- promptness2
- rental2
- competent staff2
- messages2
- niceness2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- chamberofcommerce.comdirectory
- instagram.comsocial