Self Storage Plus
Self-storage facility in Panama City, Florida
Google rating
4.6
Ratings counted
207
Are 1 or 2 star
7.2%Above typical
The rating breakdown
15 of the 207 ratings in Google’s published star breakdown for Self Storage Plus are one or two star.
Against other listings in Panama City
2.5 percentage points higher than the middle of the 16 listings in Panama City we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 169 | 81.6% | |
| 4 star | 15 | 7.2% | |
| 3 star | 8 | 3.9% | |
| 2 star | 7 | 3.4% | |
| 1 star | 8 | 3.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Self Storage Plus at 7.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Self Storage Plus, counted by matching the words they used.
- Crew conduct2 · 22%
- Damage to belongings1 · 11%
Counted across the 9 one and two star reviews we have read for Self Storage Plus. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Desperate to gain more customers this facility will use bait and switch tactics when it comes to canceling your rental space, misleading you to assume you can not cancel without a 3 days notice and charging you extra without any need for it regardless of the fact that you emptied your space on time. In the facility full of cameras they "can not confirm" that you vacated without walking to the space! Can anyone believe in that statement?
Thank you for sharing your feedback, Marija. We are sorry to hear about your negative experience with our facility. We strive to provide excellent customer service and it is disappointing to hear that you did not receive that. We take your … More
The HVAC system was faulty in the climate controlled unit I rented for $300.00 plus dollars/month for over 2 years. The duct work leaked and damaged the finish/paint on my car. I was told by management to contact my Insurance Company and …
Richard, we are sorry to read about your experience. If you would please reach out to us at [email removed], we would like to look into this further. Hope to hear from you soon.
Have been using this storage facility for 3 years and after Hurricane Michael we were able to get back into a locker. Regina and Jim have been more than amazing, however we learned when our contract runs out, they will be going up on their rental fees by 85%! This is unconscionable. People in Panama City are still hurting and for management to do this is taking advantage of our situations. We have been loyal customers but will no longer be able to afford 85% increase in rental rates. Price gouging at its best.
Carol Hensel, we are so sorry to read this and apologize for any inconvenience. If you send your contact information to [email removed] we can have someone from our team reach out to you. We look forward to hearing from you soon.
Used this storage unit for my military son who is station in Japan and recently moved out of the area so moved his possessions where we moved. When we moved out we left the unit cleaned and only used this unit 6 days and they charged us $513 for 6 days and then said oh sorry we don’t prorate on our units. I am ex military as well and have used storage in many states and never had a company do that before! That is pure greed and bad business!
We are sorry to hear about your experience, Tammy. Your feedback is important to us, and we will take it into consideration to improve our services. If you have any further concerns or would like to discuss this matter further, please feel … More
Regina by far has the worst customer skills I've dealt with in a while. She was quite rude when I had stopped by to ask about the unit I reserved online. I guess she really didn't want my business. Hello or how may I help when walk in someone's establishment. If I could give a zero I would
Q, we are sorry to read about your experience. If you would please send your account and contact information to us at [email removed], we would like to look into this further. Hope to hear from you soon.
While the units are clean, the elevators often have problems and do not operate properly, there are frequent increases in rent without explanation or permission. When you call about the rental increases no one cares to call back or explain. …
Thank you for sharing your feedback with us. We apologize for the issues you have experienced with the elevators, rent increases, and lack of communication. We take your concerns seriously and are committed to addressing them promptly.
You may as well buy an outdoor shed with the prices that this place charges. In fact you could pay a monthly mortgage with how horrific these charges actually are!
Hello Jeff, we are sorry to read about your experience. If you would please reach out to us at [email removed], we would like to look into this further. We hope to hear from you soon.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous5 · 42%
- Price matched the quote1 · 8%
Counted across the 12 four and five star reviews we have read for Self Storage Plus. A review can mention more than one thing.
In their own words
This place has much product to offer to the average junk collector like myself who happens to be over junked annd under financed. Their prices are right, office staff is off the hook, friendly and professional. The places is as clean as a whistle. There’s also parking space rentals for your large whatever it is that you don’t use. One more bonus, cool thing. There is a loading dock !
Thank you so much for your kind words, Dewey Nichols! We're thrilled to hear that you had a positive experience at our place. We take pride in offering a wide range of products at affordable prices and providing friendly and professional … More
Excellent, EXCELLENT customer service from Katie regarding a terrible experience with a local business of which the main company was unaware. Katie spent 32 minutes sifting through the issue and got me headed in the right direction.
Hi Mike, thank you for your feedback. We’re thrilled to hear that Katie provided such attentive and thorough service, taking the time to help you navigate a difficult situation. We truly appreciate you recognizing her dedication.
Cheryl and Stacy we're very helpful knowledgeable and friendly and helped me get a storage unit when I needed one. Will definitely use them again if I find myself needing storage.
Thank you so much for your kind words, Gary! We are thrilled to hear that Cheryl and Stacy were able to assist you with getting a storage unit when you needed one. We strive to provide helpful and friendly service to all our customers, and we are delighted to know that you had a positive experience…
The most smart moving companies in us. The owner Tim is very kind and respectful 🙏 and answered the call right away. Thank you so much for your great help ❤️ …
Hi Vita, thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team, especially with Tim. We strive to provide helpful and friendly service to all of our customers, and we are so glad that we could assist you with your move.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- understanding staff16
- clean space13
- safe facility6
- climate control4
- affordability4
- rental agreement3
- trailer storage2
- online reservation2
- smart moving companies2
- spacious units2
What the company says about itself
Taken from Self Storage Plus’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…customer experience you can count on. 24/7 Recording Boat Parking Climate Controll”Raw text captured from the page, including any surrounding navigation.