Sentinel Storage - Kamloops Central
Self-storage facility in Kamloops, British Columbia
Google rating
4.6
Ratings counted
258
Are 1 or 2 star
6.6%Above typical
The rating breakdown
17 of the 258 ratings in Google’s published star breakdown for Sentinel Storage - Kamloops Central are one or two star.
Against other listings in Kamloops
About the same as the middle of the 17 listings in Kamloops we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 215 | 83.3% | |
| 4 star | 23 | 8.9% | |
| 3 star | 3 | 1.2% | |
| 2 star | 4 | 1.6% | |
| 1 star | 13 | 5.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Sentinel Storage - Kamloops Central at 6.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sentinel Storage - Kamloops Central, counted by matching the words they used.
- Damage to belongings1 · 11%
- Claim or refund went nowhere1 · 11%
- Crew conduct1 · 11%
Counted across the 9 one and two star reviews we have read for Sentinel Storage - Kamloops Central. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I rented a storage unit at Sentinel Storage on Ricardo Road in Kamloops for several years. Unfortunately, my experience ended very badly. I asked for a refund, was told no, and my second email to the manager was ignored. During the 3 year rental, the unit had only been opened 2x. The second time it was opened was this spring and I reported to the manager that there were droppings inside what I had thought to be sealed suitcases and sealed totes.
Thank you, Marguerite, for sharing your detailed feedback with us. Our team is dedicated to working with our clients to find solutions that fit their needs. Our senior management team would like to learn more about your experience. To help … More
After paying nearly 300$ a month for a year to store my belongings after a move. I've begun moving things out and discovered mice have ruined 60% of my items or more (I haven't gotten to the back yet) they chewed thru totes, boxes, bags, everything. Feces everywhere and many many items fully destroyed. Staff were nice during set up for sure, but no one warned me of the mouse problem. Very disappointed in the facility.
Thank you, Callie, for sharing your feedback with us. Our senior management team would like to learn more about your experience. To help us connect, please email [email removed] with your contact information and any additional details you wish to share, and a member of our team will be in touch.
unprofessional staff who dont hear their customers 3 months after i called and cancelled they called me to say i owed money wich i dont because I CALLED AND CANCELED ALREADY
Hello Jj Jjj. Your feedback is appreciated. We would like to look further into this. If possible , could you kindly email us with the "Full Name" of the person the unit was rented under? Please send to the following email address: [email removed]
Went to get our camper out of storage to go camping and there was four vehicles blocking call the main office they said they were having them removed right away with in an hour so ok ill come back in an hour when I returned there was still a vehicle there right in front of my camper wrecked our whole camping trip had to cancel
Hi Rick, We would like to hear more about your experience and have the opportunity to investigate and resolve any issues. If you could please send your contact information to [email removed], to ensure we can connect. Thank you.
these people are crooked i been trying to pay my unit and when i call to pay with credit card i'm told pay online and when i go online the link doesn't work i got an email from them now saying that my unit has been abandoned and that's not true so i will seek legal advice to sue them in court...
Hi, Abraham. Thank you for letting us know you were unable to pay online and we will definitely look into this. We want you to know that we take your comments very seriously and we have forwarded your feedback to the Regional Manager and senior management team.
Abosulte worst storage place to rent from in Kamloops DO NOT USE! There prices are ridiculous and they don't realize things happen in life and will not work a solution that suits you just them. They're great at first but horrible after a few months, there are better options for sure.
Hello Sheila, thank you so much for your review! We are happy to have helped. Hope to see you again soon :)
They want 150 a month for the smallest unit I am moving out in a few days and mines overdue by a few days cause it didn't line up with my income dates... So that's fine I don't mind paying a late fee when I asked them to tell me the price …
Hello Kendra, we appreciate the time you've taken to share your experience with us. We set our rates locally so we can provide the best prices for our communities. Our rates will also vary depending on size and features of units available.
The is a big mice/ rodent problem because the units have a 4" hole's conecting all the units together at the door. I lost all my cloathing and beading ect. They leave the doors open to adjacent lockers after cleaning.
Thank you for letting us know, Kevin. Your feedback helps us get better. We are looking into this issue and will resolve it promptly and accurately.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 21%
- Worked hard and fast1 · 7%
Counted across the 14 four and five star reviews we have read for Sentinel Storage - Kamloops Central. A review can mention more than one thing.
In their own words
“Great experience at Sentinel Storage. Hailey was friendly, professional, and very helpful. She made the process quick and easy and answered all my questions. Excellent customer service and a clean, secure facility. Highly recommend!”
Thank you, Maaz, for sharing your wonderful experience with us. We're thrilled to hear that Hailey was able to assist you so effectively and that you found our facility clean and secure. Your recommendation means a lot to us. We look forward to welcoming you back soon!
Been a customer at the Ricardo Rd location for the better part of 15 years, and even though the name changed, I still have the pleasure of dealing with the same beautiful people. Karen, Carla, and Jenny are fun, kind, and most importantly truly care for their customers. Thank you ladies!
Thank you, Doug, for sharing your wonderful feedback! We're thrilled to hear that Karen, Carla, and Jenny have made your experience at our Ricardo Rd location so enjoyable over the years. It's always a pleasure to serve valued customers like you.
Had a great experience dealing with Jenny yesterday at the Ricardo Rd facility! She was so easy to work with, she knew her stuff, answered all my questions, welcomed us to the neighborhood and just made the whole process a breeze! Thank you Jenny and Sentinel Storage
Thank you, Nickie, for sharing your wonderful experience with us! We're thrilled to hear that Jenny made your visit to our Ricardo Rd facility so enjoyable and seamless. Your kind words are greatly appreciated, and we'll be sure to pass them along to Jenny.
I had a great experience with the company. Needed a longterm safe outdoor parking in the city, they came through and had a very smooth on-boarding process. The team here is soooo great and very helpful. Definitely go to them if any storage needs.
Thank you, Manasvi, for sharing your wonderful experience with us! We're thrilled to hear that our team was able to assist you with your long-term parking needs and that the onboarding process was smooth. It's fantastic to know you found our team helpful and great.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- kind staff28
- locks8
- helpful team4
- trailer storage3
- contract terms3
- easy to deal with3
- quick3
- clear explanations3
- clean storage unit3
- rodent2
What the company says about itself
Taken from Sentinel Storage - Kamloops Central’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Secure Facility : Monitored with 24/7 security and video surveillance . Free”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.cadirectory
- birdeye.comreviews
- canpages.cadirectory