Sentinel Storage - Kamloops North
Self-storage facility in Kamloops, British Columbia
Google rating
4.7
Ratings counted
286
Are 1 or 2 star
5.9%Around typical
The rating breakdown
17 of the 286 ratings in Google’s published star breakdown for Sentinel Storage - Kamloops North are one or two star.
Against other listings in Kamloops
About the same as the middle of the 17 listings in Kamloops we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 242 | 84.6% | |
| 4 star | 24 | 8.4% | |
| 3 star | 3 | 1.0% | |
| 2 star | 2 | 0.7% | |
| 1 star | 15 | 5.2% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Sentinel Storage - Kamloops North at 5.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sentinel Storage - Kamloops North, counted by matching the words they used.
- Damage to belongings1 · 11%
- Stopped responding1 · 11%
Counted across the 9 one and two star reviews we have read for Sentinel Storage - Kamloops North. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
The storage unit was not sealed off from the elements. My belongings were covered in dirt and dust. When I opened my unit it was basically protected from rain, baby spiders were running around and webs hanging of the door. I had told the people it was not weather proofed and they offered me a blanket for in front of the door or a new unit. I had no time to move so I took out my most non dust resistant items and chances the rest. I sent an email about being disappointed and received no response.
I am sorry to hear about your experience, Coach Kylye. We value our clients, and your feedback will help us improve. I have followed up with our senior team to investigate and find the right solution, as soon as possible. If you could … More
I was told these were sealed units, only to find my stuff covered in mouse droppings. clothing chewed apart, wires chews on my tv, the list goes on and on of the damages my belongings endured while renting from these people. Ive had other …
Hi Lyndsay. Thank you for letting us know about this. Your feedback has be sent to upper management for further investigation.
The staff here are helpful and informative, this is the only reason for 1 star. The company on the other hand is possibly the biggest grift this side of the rocks, a 4 week free hook brought me in, negotiated a good rate that "the system" didn't want to take at first and adjustments were made to make it work. Didn't matter, within 3 months the rate had jumped from my negotiated rate and I was spending almost 50% more every month, including "changing operstional costs" 🙄 and I was sent an email about it, with an…
Hello Darrel, we appreciate the time you've taken to share your experience with us. Our senior management team would like to connect with you directly as they investigate this further. In order to help us connect, please send your contact information to [email removed] Thank you.
Called in to store a camper van and was told to bring Canadian ID. I am not a Canadian citizen so I asked if it was okay to store my van under my Canadian boyfriends name and him coming with me to drop it off. After double checking with a superior I was confirmed this procedure. We showed up 3pm and the office was closed (even though hours are until 5 pm). We called and were told the attendand should be back within 20 minutes.
Hi AM, Thank you for your review. Your feedback has been forwarded to upper management for further investigation.
They charge you weekly but when you cancel and have paid for the month they dont reimburse you! Lady starts raising her voice forcefully telling you it's in your contract but not what they tell you in person! Not the cleanest lockers intown and some locations see pure mud if it rains
Hello Viking DN. Thank you for taking the moment to write a review. Our client's feedback is very important to us. Unfortunately, we are unable to identify your account by the above-mentioned name. We would like to further investigate your feedback and address your concerns.
If I could give negative stars, I would. The management is terrible. We waited an hour to speak to the lady at the front desk who mixed up our unit. We were booked in the wrong location. Then to make matters worse, the lady was supposed to …
Thank you for your review, Brittany. Your feedback is under further investigation.
We called to find a place to park our car hauler while traveling and were told they had a space available. We arrived about half hour before closing. The office girl had a record of my reservation for space 223. There was no space 223, the …
Hello Teresa, We’re disappointed to hear about your most recent experience. We value all of our clients and want to make sure we’re thoroughly taking care of them. We’re sorry we fell short this time.
Called made an appointment to meet at their office to rent a storage locker. Went early, stayed late - nobody showed up. Knocked on the locked office door - guy inside looked at me then looked away. Called the office, left a voicemail - …
Hello Josh, thank you for taking the time to share your experience with us. Our management team would like to connect with you directly to investigate this matter. To help us connect, please email us at [email removed] with your contact information and any additional details. Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 47%
- Worked hard and fast1 · 6%
Counted across the 17 four and five star reviews we have read for Sentinel Storage - Kamloops North. A review can mention more than one thing.
In their own words
⭐⭐⭐⭐⭐ 5 Stars Plus! I had an appointment and was greeted by Evelyn as soon as I walked in. She welcomed me by my first name, which immediately made me feel comfortable and valued. The entire process was simple, efficient, and completely stress-free. Evelyn was professional, friendly, and made everything easy to understand. I highly recommend this location to anyone looking for excellent customer service. In my opinion, Evelyn deserves five stars plus for the outstanding experience she provided.
Thank you, Michael, for sharing your wonderful experience! We're thrilled to hear that Evelyn made you feel comfortable and valued from the moment you arrived. It's fantastic to know that the process was smooth and stress-free for you. Your … More
Amazing customer service right from the phone call to in person. Incredibly helpful and accommodating. Very clean and well maintained. Have rented many storage units elsewhere over the years and have never been impressed across the board like at this facility. Thank you for actually caring and going above and beyond. It is all too rare these days.
Thank you, Troy, for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team at Sentinel Storage - Kamloops North. It's great to know that our efforts to maintain a clean and accommodating facility made a difference for you.
Hailey was just super to work with, walking us through the process, and answering our many questions for our first time use of storage facilities. The staff are friendly, helpful and the storage facility looks clean and safe. Looking forward to using Sentinel! Will recommend to others and thanks again Hailey!
Thank you, Deanna, for sharing your experience with us. We're thrilled to hear that Hailey made your first storage experience smooth and informative. It's wonderful to know our team and facility met your expectations. We appreciate your recommendation and look forward to welcoming you back soon!
Hailey was amazing in helping me rent a storage. Very professional and caring, helpful and patient, I felt really calm and comfortable. I have a neurological disorder and can’t focus or absorb information she took time to make this as easy as possible for me. I appreciate it so much
Thank you, Sonia, for sharing your wonderful experience with us. We're delighted to hear that Hailey was able to provide such professional and caring assistance during your visit. It's great to know that you felt calm and comfortable throughout the process.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff17
- helpful managers14
- locker size9
- secure facility8
- clean units5
- gate code3
- temporary storage2
- easy to deal with2
- cost2
- first month free2
What the company says about itself
Taken from Sentinel Storage - Kamloops North’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“Secure Facility : Monitored with 24/7 security and video surveillance . Free”Raw text captured from the page, including any surrounding navigation.