Sentinel Storage - Sherwood Park West
Self-storage facility in Sherwood Park, Alberta
Google rating
4.7
Ratings counted
322
Are 1 or 2 star
5.0%Around typical
The rating breakdown
16 of the 322 ratings in Google’s published star breakdown for Sentinel Storage - Sherwood Park West are one or two star.
Against other listings in Sherwood Park
About the same as the middle of the 8 listings in Sherwood Park we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 290 | 90.1% | |
| 4 star | 13 | 4.0% | |
| 3 star | 3 | 0.9% | |
| 2 star | 1 | 0.3% | |
| 1 star | 15 | 4.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Sentinel Storage - Sherwood Park West at 5.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sentinel Storage - Sherwood Park West, counted by matching the words they used.
- Late, delayed or a no-show1 · 13%
Counted across the 8 one and two star reviews we have read for Sentinel Storage - Sherwood Park West. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
if it was possible to have less than a star that would be what they deserved after months without any problem I end up entering the property a tad before 23h00 on the 8 of August not paying attention to the clock I end up trying to get out at 23h28 but my code was not effective anymore called the number on the wall talked to a lady told me to wait for a phone call of someone local I call back after 60 minutes wondering and the same lady told me to be patient someone is gonna call me finally 1h25 northern district…
Hello Gauthier, We’re sorry to hear about your recent experience. Client care is important to us and we want to make sure we’re providing you with excellent service. I've escalated your feedback to our senior team who will investigate asap. -Elisa
Incredible! Real Storage sends me an email and asks me to Google them. In this day and age, you would think that you could highlight the name and “Copy” it to paste into the Google search. Unfortunately, your company somehow managed to screw up the most basic of conveniences. That’s a lot like my experience with you. I started out three years ago, or maybe longer, at $225/mo. Nothing has changed with the services I get, but the rate has gone up over 50% to $346. What else has gone up that much?
Thank you Brian for your input, we apologize for the experience you had. Please email [email removed] to further look into the situation.
They started our good then I had made some arrangements they took my lock off and went through my stuff. Then after going through my stuff they sent me a letter telling me I have to move my stuff out of there so I recommend not going through sentinel storage if u don't want them to go threw ur stuff there is no privacy there
Hello Jonathan, our senior management team would like the opportunity to connect with you directly to further investigate your experience. They will be reaching out. To assist us with this, please send the best number to contact you at to [email removed] with any additional relevant details you'd…
Horrible people to deal with. I have never dealt with them, they had my number as a secondary contact for someone that I no longer have contact with and they have consistently harassed me. They refuse to remove my number! Do not deal with them!
Horrible customer service!! They took out an extra months rent and I've been trying to get the money back since June (5 months). Phone call after phone call and going in to talk to them and I cant get my money back. I sent in paperwork to …
Hello Justin. Thank you for your review. Your feedback has been sent to upper management for further investigation.
We rented a heated unit from Real Storage on Provincial Ave. in the Fall of 2018, as we required an climate-controlled space to store expensive and temperature sensitive coating products. Real Storage's contract with us stated that the …
We are sorry your experience was not up to the standards we provide to our clientele. We always provide an extremely high value and level of service to our clients, and we want to do what we can to make sure you're getting the most out of your Real Storage experience.
The worst experience trying to get in to this place to rent a storage unit. Call Center was not helpful and after waiting hours to get in, nobody cared enough to do anything. A total lack of caring.
Hello Brian, we are very sorry you had to go through this experience, if you have not yet been contacted by our team please email us at [email removed] so we can better address this issue for you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 9%
Counted across the 11 four and five star reviews we have read for Sentinel Storage - Sherwood Park West. A review can mention more than one thing.
In their own words
The staff are very welcoming, helpful and friendly. I was well informed of all the services they provide. The storage facility was very clean and the units easily accessible. My experience was positive and I am a very satisfied customer. Thanks
Thank you, Denise, for sharing your positive experience with us. We're delighted to hear that our team made you feel welcome and that you found our facility clean and accessible. It's wonderful to know you are satisfied with the services we offer. We look forward to welcoming you back soon!
Rob went above and beyond to ensure that our experience with Sentinel Storage was a positive one. System and timing issues could have been against us but Rob was determined to ensure what we were promised and had booked was fulfilled so we …
Thank you, Deborah, for sharing your wonderful feedback! We're thrilled to hear that Rob made your experience with Sentinel Storage so positive and that his dedication ensured everything went smoothly for you.
Wonderful experience, staff were helpful with every step. I felt my stuff was safe and secure, Rob and Karl were awesome very helpful
Thank you, Sheon, for sharing your wonderful experience with us. Our team will be thrilled to hear they were able to assist you every step of the way. We appreciate your feedback and we look forward to serving you soon.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- accommodating staff34
- easy to deal with5
- clean units5
- unit selection4
- reasonable rates4
- storage locker3
- secure units3
- unit size3
- unit rental2
- response time2
What the company says about itself
Taken from Sentinel Storage - Sherwood Park West’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…storage Secure Facility : Protected by 24/7 security and video surveillance Free Ca”Raw text captured from the page, including any surrounding navigation.