Shark Movers
Google rating
4.9
Ratings counted
105
Are 1 or 2 star
1.9%Unusually few
The rating breakdown
2 of the 105 ratings in Google’s published star breakdown for Shark Movers are one or two star.
Against other listings in Richmond
3.3 percentage points lower than the middle of the 11 listings in Richmond we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 101 | 96.2% | |
| 4 star | 1 | 1.0% | |
| 3 star | 1 | 1.0% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Shark Movers at 1.9%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Shark Movers, counted by matching the words they used.
- Damage to belongings2 · 100%
Counted across the 2 one and two star reviews we have read for Shark Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have a unique review for this company. I actually liked their work ethic, the guys moved quick and fast, got everything moved, and were very nice and professional. HOWEVER, one of the guys brought the patio furniture through the middle of the house and ruined an expensive rug. They were very apologetic initially. After noticing the stain during payment the guy said if is not cleaned it will be replaced, was verbally agreed day before departing.
I would give 0 stars if possible. Scratched furniture, dented our fridge in a few spots, showed up with a Uhaul instead of a company truck and couldn’t fit all of our stuff so we were stuck moving it all night on our own. Used our shop vac to clean off something and broke it. Never again!
It's unfortunate you feel this way when we went out of our way to get you scheduled within 1 day notice and stayed loaded overnight with such short notice until your closing was done the next day at 11:30 am. … More
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast13 · 59%
- Professional and courteous13 · 59%
- Turned up when they said4 · 18%
- Careful with belongings4 · 18%
- Kept in touch3 · 14%
Counted across the 22 four and five star reviews we have read for Shark Movers. A review can mention more than one thing.
In their own words
I had the two most communicative, respectful, prompt, and efficient movers handle my move from a 3rd story apartment to a new house. The price for 3 hours of work was competitive and reasonable. I would recommend them to anyone and will absolutely ask for them again next time I move.
We have moved more 8 times in the last 40 years and experienced a wide variety of movers in multiple states. Shark Movers is by far the most efficient and professional moving company we have encountered. Fermin and his crew of two made short work of moving three rooms of furniture, ranging from extremely heavy furniture to more delicate items involving two and three story homes.
This was the best moving experience we have ever had. Starting and ending with Fermin the Supervisor, who came to our house to review the contents and provide us with a quote. He was courteous, fast, professional and gave us a competitive quote. Compare this to two other companies who would not come to the house and were going to quote based on pictures we were supposed to take.
Shark Movers exceeded all of our expectations! The entire move was handled with professionalism, efficiency, and great attention to detail. Juan, Alex, and Eduardo were an incredible team — polite, respectful, and extremely hardworking. They took great care of our furniture and belongings, worked quickly without ever rushing, and made sure everything was placed exactly where we wanted it. Their positive attitudes and teamwork really stood out and made a normally stressful day feel easy and well-organized.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- careful handling26
- friendly crew8
- easy move4
- careful crew3
- quick movers3
- big furniture moving3
- early arrival2
- moving delicate items2
- thorough staff2
- competitive quote2
What the company says about itself
Taken from Shark Movers’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
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“…started is easy. Simply request a free quote, schedule your preferred moving date, a”Raw text captured from the page, including any surrounding navigation.
- Says it is licensedsays on their website
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“Our professional movers are trained, licensed, and insured, giving you peace of mind”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
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“…moving day can be. Request A Quote Over 15 years of moving experience Licensed and Insur”Raw text captured from the page, including any surrounding navigation.
- Describes itself as family ownedsays on their website
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“With over 15 years of experience, family owned and started Shark Movers relies on hone”Raw text captured from the page, including any surrounding navigation.
- Says it is insuredsays on their website
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“…movers are trained, licensed, and insured, giving you peace of mind that your pos”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- facebook.comsocial
- yelp.comreviews