SpareBox Storage
Self-storage facility in Battle Creek, Michigan
Google rating
4.6
Ratings counted
58
Are 1 or 2 star
8.6%Above typical
The rating breakdown
5 of the 58 ratings in Google’s published star breakdown for SpareBox Storage are one or two star.
Against other listings in Battle Creek
About the same as the middle of the 11 listings in Battle Creek we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 46 | 79.3% | |
| 4 star | 5 | 8.6% | |
| 3 star | 2 | 3.4% | |
| 2 star | 0 | 0% | |
| 1 star | 5 | 8.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is SpareBox Storage at 8.6%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for SpareBox Storage, counted by matching the words they used.
- Crew conduct1 · 25%
Counted across the 4 one and two star reviews we have read for SpareBox Storage. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Price has gone up twice in a year and a half. I pay $54 for a light bulb and 5×10 area with no heat. Nothing like price gouging.
Christy, thanks for giving Andrew a shoutout! Glad to hear he was able to provide the support you needed. - Jenna from SpareBox Storage
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 25%
- Professional and courteous1 · 8%
Counted across the 12 four and five star reviews we have read for SpareBox Storage. A review can mention more than one thing.
In their own words
Square box was great to use and easy to set up, they always gave plenty of advance notice with price or policy changes. Moving out was very easy too! Just a click and a quick phone call with Shericka to turn off automatic payments and everything was done!
Thank you, Isaac, for your wonderful review! We're thrilled to hear that you found our service easy to use and appreciated the advance notices. It's great to know that Shericka was able to assist you smoothly with your move-out process.
Siddony was wonderful in helping us with booking our unit. We tried to do it online, but the website timed out. She was excellent and patient with us while booking. Thank you so much, Siddony!
Thank you, Samantha, for your wonderful review! We're thrilled to hear that Siddony provided excellent and patient service while assisting you with your booking. We appreciate your feedback and are glad we could help make your experience a positive one.
Monica provided exceptional customer service! She was extremely patient and provided better customer service than the initial manager I spoke with. I cannot thank her enough!
Thank you, Albert, for leaving such a wonderful review! We're thrilled to hear that Monica provided you with exceptional service and exceeded your expectations. We appreciate your kind words and look forward to serving you again in the future!
Sydia was great to work with. She was kind and patient, heard my problem and found a fast and easy solution to keep this customer happy! Thank you Sydia!
Hi Jessie, Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found the process great and easy. It's wonderful to know that KC was able to assist you so well. We appreciate your feedback and look forward to continuing to meet your storage needs.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- patient5
- problem resolution3
- cleanliness3
- answering questions3
- helpfulness2
- ashanti2
- house2
- management2
- clear explanations2
What the company says about itself
Taken from SpareBox Storage’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…our kiosk and web platform available 24/7, SpareBox offers a better customer jour”Raw text captured from the page, including any surrounding navigation.