Steinway Piano Gallery - Columbia
Piano store in Columbia, South Carolina
Google rating
4.6
Ratings counted
30
Are 1 or 2 star
10.0%Above typical
The rating breakdown
3 of the 30 ratings in Google’s published star breakdown for Steinway Piano Gallery - Columbia are one or two star.
Worked out from 30 ratings. That is enough to publish but few enough that one more review moves it noticeably, so read it as a hint rather than a measurement.
Against other listings in Columbia
7.0 percentage points higher than the middle of the 21 listings in Columbia we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 26 | 86.7% | |
| 4 star | 1 | 3.3% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 10.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Steinway Piano Gallery - Columbia at 10.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Steinway Piano Gallery - Columbia, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Steinway Piano Gallery - Columbia. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
These lazy employees refused to offer assistance because they alleged my children were "banging the (electric) pianos out of tune." They are lazy/of no use. I came in researching for a grand--for my CHILDREN. As I inquire about the piano festival venues, the first thing out of one of the sales person's mouth is "don't let them bang on the piano, they will bang it out of tune." Mind you, I am picking my children up and away from the instruments, while asking, because I am a musician.
We are sorry that you were offended by us. We do post our store policy on pianos with regards to playing the pianos.
I am an elementary music teacher. The school where I teach purchased a Kawai piano lab from Rice Music House equipped with 16 digital pianos and 32 headphone sets. Within a couple months of use, five sets of headphones had cracked. I contacted Robert Schaeffer and he said that Kawai would send 32 headphones as a one-time replacement. That was back in September 2019 and I have still not received anything!
The headphones arrived just Prior to the 2020 SCMEA. I left a message and email thaT they could be picked up at the event. I left a message with the district office and a email to you that they were in the store after the event.
I was offended by salesman Michael K. when I intended to draw money out of savings and pay in full. He seemed to find that interesting and said he didn’t believe it.
Thank you for alerting us to your disappointment with our staff. Customer service is of paramount importance to us. We will share your dissatisfaction with Mr. Kotlaba and endeavor to improve. Please do not hesitate to reach out to our Vice President Robert Schaeffer.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous6 · 32%
- Turned up when they said2 · 11%
- Kept in touch2 · 11%
Counted across the 19 four and five star reviews we have read for Steinway Piano Gallery - Columbia. A review can mention more than one thing.
In their own words
I bought a piano from Rice Music House and later found it may be overpriced compared to similar models online. The piano itself has a strong attack, which makes playing softly more difficult than I expected. The purchase included a free tuning, but scheduling it has been frustrating. Mr. Schaefer texted the morning of the appointment to say he was sick and never followed up. Despite several calls and messages over the next few weeks, I never received a return call or rescheduled visit.
Dear Dr. Bovino, Thank you for taking the time to leave us a review. Your feedback is important, and we understand why you would feel frustrated at the lack of communication with the piano tuner. We strive to provide excellent customer service and want to know when we do not do so.
Not just a music lover's dream of OWNERSHIP <3. of an amazing work of art. An INVESTMENT <3 of a LIFETIME <3 . Mr. Robert is more than a passionate music inspiration, but a Great Man of Faith. GOD allow confermation of an issue I have been heavy hearted spiritually, physically and emotionally for weeks. Our interaction today was not a COINCIDENCE!! It was God's Divine Destiny & Purposefully Order\♡/!!!! 2GODbTheGlory, But4GOD, GODisREAL!!!!! THANK YOU!! MR. ROBERT!!
Thank you for sharing your views. We appreciate it.
I was having trouble finding someone local move a piano for me and luckily I found the right service. Those who work at the store were excellent in communicating with me and keeping me current on the progress of the move. The men who did the moving were polite and strong and did an excellent job. I couldn’t be more pleased with the entire experience. I can’t speak to prove because most movers were out of state, but Rice is located in Columbia, which is local and I always prefer to conduct business locally.
Thank you. Can you please text us your email address. Thank you
There is no instrument better than a Steinway! The quality of these pianos, and the knowledge and passion of the rep that helped us was unparalleled!! I had no intention to buy going in, and the rep was not pushy. Just shared his knowledge and joy with my son and I while visiting from out of state. Highly recommend this store if you love music, or are an aspiring musician!
Tim, thank you for letting us know of your experience in our Columbia gallery. We are very fortunate to have associates who know our pianos inside and out and who love to share their passion for music and our instruments!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- knowledgeable staff11
- pianos6
- teach3
- piano moving2
- piano advice2
- communication2
What the company says about itself
Taken from Steinway Piano Gallery - Columbia’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“Love has been in the piano business for more than 30 years. His career in music retail began in a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- youtube.comsocial