Storage Choice - Gulfport
Self-storage facility in Gulfport, Mississippi
Google rating
4.4
Ratings counted
53
Are 1 or 2 star
9.4%Above typical
The rating breakdown
5 of the 53 ratings in Google’s published star breakdown for Storage Choice - Gulfport are one or two star.
Against other listings in Gulfport
3.4 percentage points higher than the middle of the 14 listings in Gulfport we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 39 | 73.6% | |
| 4 star | 6 | 11.3% | |
| 3 star | 3 | 5.7% | |
| 2 star | 1 | 1.9% | |
| 1 star | 4 | 7.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage Choice - Gulfport at 9.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage Choice - Gulfport, counted by matching the words they used.
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Storage Choice - Gulfport. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I wish i could give them ZERO stars! They have bad infestation of rats. I had droppings over all my totes and dressers. I had to throw almost everything in my storage away. They over price HORRIBLY! the manager is rude, hes never in a nice mood even answering the phone. I DO NOT RECOMMEND THESE STORAGES TO ANYONE!
Here at Storage Choice, we take great pride in providing excellent customer service and taking any concerns about our facility seriously. We reviewed our records but were unable to locate a customer under your name. We also have not received any recent reports of rodent activity from our customers.
This was the worse expexperience I've ever had with Uhaul! The truck had a hole in the roof which caused water to leak on my possessions. I returned the truck after hours, left my children's wet clothes in a box as evidence of the leakage with a note asking Storage Choice to call me on the following business day. They did not call me but charged me a cleaning fee! I called Storage Choice and was directed to call Teresa then Teresa directed me to call Derrick Smith.
The manager that took over for the couple that was awesome, is a total Jack A.. he acts like he owns the place, keeps the climate controlled units too hot and he will Assault you if he does not like the way you speak to him and he refuses to provide the owners information, instead will claim he owns the place, which is NOT True
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous8 · 50%
- Worked hard and fast3 · 19%
Counted across the 16 four and five star reviews we have read for Storage Choice - Gulfport. A review can mention more than one thing.
In their own words
I had the best experience at Storage Choice. Quick move in, Easy going staff! Friendly management! Highly recommended!
Marissa, thanks for the kind words. We appreciate the 5 star review! We look forward to assisting you again!
I had an amazing experience with my U-Haul rental thanks to Dabbs. He was incredibly helpful, efficient, and made the entire process seamless. Dabbs went above and beyond to ensure everything went smoothly, and I couldn’t have asked for better service. Highly recommend!
The Storage Choice Gulfport team is truly exceptional. I've relied on them for both my personal and business storage requirements due to their excellent units and outstanding customer service. I had a recent experience where I needed …
They offer U-haul rentals. The salespeople are friendly, respectful, and offered great service. I will recommend for you to rent from them than any other rental in that vicinity.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff14
- unit4
- courteous staff4
- friendly manager3
- cleanliness2
- friendly management2
- easy access2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- chamberofcommerce.comdirectory
- yellowpages.comdirectory
- facebook.comsocial