Storage Hub
Self-storage facility in Green Bay, Wisconsin
Google rating
4.6
Ratings counted
166
Are 1 or 2 star
7.2%Above typical
The rating breakdown
12 of the 166 ratings in Google’s published star breakdown for Storage Hub are one or two star.
Against other listings in Green Bay
3.5 percentage points higher than the middle of the 19 listings in Green Bay we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 137 | 82.5% | |
| 4 star | 14 | 8.4% | |
| 3 star | 3 | 1.8% | |
| 2 star | 1 | 0.6% | |
| 1 star | 11 | 6.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage Hub at 7.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage Hub, counted by matching the words they used.
- Price rose after the quote2 · 25%
- Items missing or never delivered1 · 13%
- Claim or refund went nowhere1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Storage Hub. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Terrible place off business. Will be going to small claims with them. Rented/paid for a storage unit and it was not what I was looking for. Was a misunderstanding between the girl on the phone and I. Wanted something bigger. Once I found out unit was to small it was after hours so left multiple Voicemails explaining the situation and left contact info, no call back. I Called the next day and asked for a call back by management, no call back.
I am sorry to hear about this situation. We did look for identification on the vehicle and tried to find out who owned the van and trailer. We do not allow parking outside your unit.
Same experience a previous reviewer left. Had auto payment setup and this past month started getting random text messages that my payment was late. The text looked suspicious so I called the number on StorageHubs website and was told my card on file was removed due to new management. In addition, I see my monthly fee was raised. This was all done with zero communication which is beyond disappointing.
Did my management company reach out to you? I'll follow up as soon as possible. I'm so sorry
Terrible customer service. I moved out in October. They kept billing me for 3 months. When I noticed the error on my statement they refused to refund! If I could give them 0 stars I would. Even after a BBB and DATCP complaint still nothing! I have to take them to court to get my money back, such BS! Stay away from this place.
Want to store someone's else property thats been stolen just rent from storage hub. They openly admitted they know my stole property is there but need to contact person that name it's under before I can come get it back. Knowingly that it's been stolen
Jay please contact the police we will work with you. But we need the police to help. Sorry we do protect our clients info, property but would be happy to help thru legal police help.
Just so everyone is made aware, they charge a "move in" fee AND they require you to have insurance. Their prices are reasonable, until you factor in the hidden costs that are not mentioned anywhere on their website. Very shady if you ask me. I prefer to stay away from shady companies. When I called to ask questions, the guy who answered my call couldn't even answer my questions and he didn't even live in green bay. If you have a problem, good luck getting prompt assistance.
Sorry to see the one star review Jim. I would like to let you know we have the newest/best buildings in town. Inside the belt line for easy access anywhere in Green bay. We also have extra lighting, high definition cameras, owner that is … More
The owner can’t make up his mind what method he is using for rent payments. We gave up & went elsewhere. We are owed 16 days of prepaid rent & the “new” management said they would not be returning any money. Ridiculous! We found another unit that is bigger, only a little bit more $$ & brand new.
I am so sorry to hear this, someone will be reaching out ASAP.
STAY AWAY!! NEW OWNERS!!!! I rented from Storage Hub (uhaul) for years. Auto paid every month. Zero issues. New owners come in, and everything changed. They put insurance on my unit that I didn't want. Canceled auto pay and didn't tell …
Ian if there anything we can do please let us know. We have tried to reach you but to no avail. I still own the units. Thank you for the biz I wish you the best. Sorry for the lack of communication with the management.
Update 8/13/25 I have been on auto pay for years with these units, then a new management company came in. On at least two occasions, they have told me I'm on auto pay, then …
I love it! Tx u for the kind words ☺️
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Kept in touch3 · 17%
- Professional and courteous3 · 17%
- Worked hard and fast2 · 11%
Counted across the 18 four and five star reviews we have read for Storage Hub. A review can mention more than one thing.
In their own words
Always friendly to deal with. Clean facilities. Fair prices. Good security, lighting etc. A problem arose with billing, some mis communication. The company resolved the …
Awww txs tony for the review we really appreciate you.
Quick, clean, easy. My husband has used Storage hub multiple times so it was a no brainer when I needed a storage unit. Everything was completed over the phone and via email; I was on my way to my storage unit an hour after I initiated the phone call. We will continue to use Storage Hub for all of our storage needs as they are quick, units are clean, and they have multiple locations.
I was in a very tough situation and Storage Hub helped me to get through my situation with very little stress. I had sold my house and had not found a suitable place to call home. I had to move out in week. Storage Hub helped me by offering me a short term rental at an affordable price. Thank you Storage Hub.
Very easy to order a unit online was and super convenient. I was able to pick the size I needed and got a map and code sent immediately. Everything was accurate as far as pricing and direction. The unit is very clean and close to my home. I have recommended StorageHub to friends and family.
Txs Jamie!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly owner10
- responsive owner5
- safe and secure4
- size selection4
- response time3
- easy staff interaction3
- accurate pricing2
- room size2
- newer units2
- dry unit2
What the company says about itself
Taken from Storage Hub’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…an Outstanding Storage Experience 24/7 Access and Rentals We provide you with”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- chamberofcommerce.comdirectory