Storage Hub
Google rating
4.9
Ratings counted
357
Are 1 or 2 star
0.8%Unusually few
The rating breakdown
3 of the 357 ratings in Google’s published star breakdown for Storage Hub are one or two star.
Against other listings in Metairie
2.4 percentage points lower than the middle of the 5 listings in Metairie we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 345 | 96.6% | |
| 4 star | 8 | 2.2% | |
| 3 star | 1 | 0.3% | |
| 2 star | 1 | 0.3% | |
| 1 star | 2 | 0.6% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage Hub at 0.8%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage Hub, counted by matching the words they used.
- Damage to belongings1 · 33%
- Crew conduct1 · 33%
Counted across the 3 one and two star reviews we have read for Storage Hub. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Worse customer service, the office has a cigarette smell like they don’t think on customers and smoke there, the woman there is very rude and nasty to threat Customers, I don’t know if she doesn’t realized with no customers, no business and no paycheck. Very poor maintenance to this place and also the few times I tried to talk to the office the woman there who call herself manager hung up on me, the door wasn’t working properly. I do not recommend this place at all.
Hi Luna Star, we are sorry to hear about this experience. Can you please share more information so that we can look into this? Please email us at [email removed] with additional details from your experience and provide us with an … More
This place traps people into paying an arm and a leg for even a small storage. At first, you pay the normal amount, then, they add on fee after fee. Fines out of this world. $50 just for a lock removal!!! This place is ABSOLUTELY, POSITIVELY the worst place you could use for storage. They will rob you, steal your money and auction off your things without batting an eyelash!!! HORRIBLE, TERRIBLE place!!! If I could give it ZERO stars, I would! DO YOURSELVES A FAVOR, AND DON'T, I REPEAT, DON'T USE THIS PLACE!!!
We're sorry that you had a bad experience with us. Let us try to make this right. Please email us at [email removed] with additional details from your experience and provide us with an email or phone number we can reach you at. Someone from our team will be contacting you shortly. Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous1 · 7%
Counted across the 15 four and five star reviews we have read for Storage Hub. A review can mention more than one thing.
In their own words
Ms. Sue is great, no problems there. I just don't understand why my unit leaks, I go to move units to one basically right next to mine because I'm tired of my stuff getting damaged & then being told it will cost me more money to move into that space. Same size unit, nothing special. Should I file a claim through the mandatory insurance this company makes me get when you sign up?? Brought my concerns to the assistant manager & he said they can't do anything regarding leaks or dropping the price on the new unit..
Scott A. Hughes, We're sorry this happened and will be looking into this further. Please email us at [email removed] with additional details from your experience and provide us with an email or phone number we can reach you at. Someone from our team will be contacting you shortly. Thank you.
Ms. Sue was very helpful even though they didn’t have the available unit I needed she still tried to help me as best as she could. Also my mom has had a unit with them for years there very nice.
Eshaonthebeat, thanks for your praise and kind comments about our team.
Update: since my review Storage Key has contacted me and apologized for the confusion. I have changed my ratings to reflect this. …
If you ever have any questions, don't hesistate to contact us. Our on-site Key Storage managers are full of information and always happy to help - https://www.a-aaakey.com/locations/
Josh and Rose was very detailed and helped out so much. I appreciate everything they did for me.
Hey Jorge Martinez, we're really grateful for your awesome review! It's fantastic to hear that Josh and Rose were able to provide such detailed help. We appreciate your kind words and are thrilled that you had a great experience with us. If you ever need anything else, you know where to find us!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- polite staff25
- clear explanations4
- welcoming atmosphere4
- seamless process3
- informative staff3
- sizes3
- insurance options2
- climate control unit rental2
- helpful team2
- friendly demeanor2
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- superpages.comdirectory