Storage King USA
Self-storage facility in Tallahassee, Florida
Google rating
4.8
Ratings counted
241
Are 1 or 2 star
3.7%Around typical
The rating breakdown
9 of the 241 ratings in Google’s published star breakdown for Storage King USA are one or two star.
Against other listings in Tallahassee
About the same as the middle of the 18 listings in Tallahassee we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 220 | 91.3% | |
| 4 star | 9 | 3.7% | |
| 3 star | 3 | 1.2% | |
| 2 star | 1 | 0.4% | |
| 1 star | 8 | 3.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage King USA at 3.7%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage King USA, counted by matching the words they used.
- Crew conduct2 · 25%
- Price rose after the quote1 · 13%
- Stopped responding1 · 13%
Counted across the 8 one and two star reviews we have read for Storage King USA. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
Never talked to anyone upon moving in, did it all online which I liked and the price was right and the space perfect. A couple of months in and they raised my rent 60% so I will be leaving after only a couple of months, would've stayed for a long time if they hadn't done that, incremental raises periodically are one thing, but a large drastic raise so soon after moving in is absurd and disrespectful.
Hi Teddy, Thank you for your feedback. As you mentioned, unfortunately, as our operating expenses increase, to offset those increases and still provide the highest standards, we have to pass on increases to tenants. For example when real estate taxes, insurance for the properties, electricity, etc.
Terrible company.sent me the incorrect access code and no one was available for me to speak to between 8pm and 10am. Left multiple messages and no response. Use any other storage company. I am still waiting on someone to contact me 3 days later. Absolutely terrible and non existent customer service.
We apologize for any inconvenience with the incorrect access code and poor communication. Please contact us at ([phone removed].
They are truly a RIP off. They have over charged me on several occasions. They will charge you late fees of close to 80.00, and hope you don't pay so they can sale your things. For them to be a new company, there Customer service is awful. They need to close this facility.
Thank you for your feedback. We work hard to provide the best customer service possible and have reached out to our staff in regards to this matter. Our district manager will be reaching out to you to discuss your account and any associated fees.
Absolutely AWFUL experience with customer service at this location. Employees are never in the office during office hours and don’t answer the phone either. Have had a storage unit there for about 6-7 months and this has been an issue every month. When I try and go to the office to pay my bill, they aren’t there and the office is closed even though it is during their posted “office hours”.
Thank you for your 5-star review!
This is the biggest rip-of fand the worst company I've ever tried to do business with! I say tried because they took my money $172.39 and I was not able to access the storage bin or the yard for that matter. the gate code never worked and the storage unit was not accessible either. My money was taken almost two weeks ago exactly and I requested a refund and no one has contacted me or refunded my money as of today.
It's regrettable to hear about your access issues and refund delay. Please contact us at ([phone removed] for immediate assistance.
Summary: Poor manager at this location (1501 Capital Circle NW). Company charged me for their mistakes and store manager was not willing to refund charges that customer was not liable for due to providing proper proof of insurance. The Customer Experience: My most recent rental experience with this location has been poor. The move into the facility was fine, but they company charged my credit card for their insurance twice because they never received proof of my home insurance.
Jason - We are committed to providing each and every customer with a positive experience and are proud of our track record in offering exceptional customer service. However, it seems we failed to meet your expectations.
Horrible, left ny car on the 16th for a month. They charged me for a second month on the 1st. Car was there 20 days... then charge a late fee of 20.00 because I didn't pay on the first. That's not a month rent it's 20 days. Would never use there service again.
We are concerned to hear about the billing confusion. Please contact us at ([phone removed] to resolve this matter.
Absolutely unprofessional behavior from Melanie and the man who is so high he’s spraying air freshener everywhere to hide his stank. Do not use this company at all. Go to storquest. Such better service!!!!
1501 Capital Circle Northwest, Thank you for your feedback. We are sorry to hear your experience was less than perfect at our store. This is not our standard operating procedure, and we will use your feedback to ensure we have resolved your concern.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous51 · 26%
- Worked hard and fast14 · 7%
- Kept in touch3 · 2%
- Turned up when they said2 · 1%
- Price matched the quote2 · 1%
Counted across the 199 four and five star reviews we have read for Storage King USA. A review can mention more than one thing.
In their own words
I’ve rented units twice from this facility. Both times were climate controlled, the facility grounds were well-kept. The facility has a great manager— professional communication, quick with resolving any concern or questions, and was reliable when returning calls for any update or answer I needed. Easy website navigation where you can see units available, sign up, and rent. Highly recommend this facility if you need a climate control unit!
Niiki, Thank you for this excellent review!
I recently rented one of their spaces and I couldn’t have asked for a better experience. From start to finish, Dave was incredibly helpful, professional, and accommodating. He went above and beyond to ensure everything was seamless, answering all my questions promptly and making sure the space met all my needs. His attention to detail and friendly demeanor made the entire process stress-free. It’s clear that he takes great pride in his work and genuinely care about providing excellent customer service.
Thanks so much for your feedback Barbara! It makes our day hearing about how much our customers love Storage King USA and the great service they’ve received from our team. We have passed on your review to our team and look forward to seeing you soon.
We met Dave today in the management office. He walked my daughter and I through every step of what she’ll need to do when she packs up her dorm room and moves her belongings to storage for summer break. Dave patiently answered all our questions, had her practice the lock, showed her how to manage the unit door. He even showed her an example of someone who hadn’t secured their lock properly and explained what will happen if my daughter does that, thar he will call her and leave multiple messages to have her return…
Ann, We are so happy you had a great experience at Storage King USA! Thank you for sharing your feedback with us and the world!
From the moment I walked in, Dave at Storage King (Capital Circle NW) greeted me with a smile. He was friendly and helpful. He was so patient with me and my 101 questions. Dave made the whole process smooth. He listened to what I was looking for and then showed me two units he thought would fit what I needed. I really appreciate him taking the time to go over all the different options for the insurance. He also mentioned that if I had homeowners insurance that would also cover my storage.
Thank you, Queline for sharing your review! We're glad to know that you've had a spectacular experience with Storage King USA and look forward to your next visit.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- move out process5
- reasonable rate3
- courteous manager3
- reassuring staff2
- clean storage2
- short term rental2
- gate code2
- quick setup2
- online rental2
- nice office staff2
What the company says about itself
Taken from Storage King USA’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States a founding yearsays on their website
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“…with a local customer-first approach. Since 2003, we’ve helped individuals, families, an”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
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“…as possible. Between convenient 24/7 access to your storage unit and handy c”Raw text captured from the page, including any surrounding navigation.