Storage Rentals of America
Self-storage facility at 7380 IN-42 in Terre Haute, Indiana
Google rating
3.8
Ratings counted
64
Are 1 or 2 star
23.4%Well above typical
Google carries another listing under this name in Terre Haute. They may be separate branches or duplicate entries for the same business — we cannot tell which, so we publish both: the other listing.
The rating breakdown
15 of the 64 ratings in Google’s published star breakdown for Storage Rentals of America are one or two star.
Against other listings in Terre Haute
15.9 percentage points higher than the middle of the 14 listings in Terre Haute we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 37 | 57.8% | |
| 4 star | 7 | 10.9% | |
| 3 star | 5 | 7.8% | |
| 2 star | 2 | 3.1% | |
| 1 star | 13 | 20.3% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage Rentals of America at 23.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Storage Rentals of America, counted by matching the words they used.
- Damage to belongings4 · 50%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Storage Rentals of America. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
0 stars. Facility is old and run down. Doors to units barely work. Entry gate works less than half the time. If you need help, Call the number and you have to wait a week for someone to meet you there. It's a joke dealing with them on the phone. "Dakota" on the call line was extremely unhelpful and didn't believe me when I called to say who I am. Very very unprofessional. DO NOT RECOMMEND. Also, if you ask to speak to a supervisor, they will refuse.
We're concerned to hear about your experience at Red Dot Storage. We apologize for the issues you encountered with the facility and our customer service. We take your feedback seriously and will address these issues promptly.
Storage unit was robbed twice in 5 months. It was robbed back in August and I should've just got my stuff out of there, who would've thought it would happen again when there was nothing of monetary value left. But once again it was broke into again today in January. If you value your belongings at all don't rent a unit there. Period.
Hi Miranda - We're sorry to hear about the situation with your unit. We'd like to help in any way we can. Please reach out to our Customer Service team at ([phone removed].
This company is a joke .!! I would let my dog store his fleas there. They are broken into daily by someone that works for red dot... I saw a couple of people at the facility at 430 a.m. cutting off locks. Good thing i was in mine !! If tiu are gonna store something do not use this place
We apologize for any concerns you may have had about our facility. We take security very seriously and have measures in place to ensure the safety of our customers' belongings. If you have any other specific concerns or incidents to report, please contact us at ([phone removed] so we can address…
We rented a unit for our daughter to store her things for the summer. After moving her things in we received an email saying she was moved out despite us never moving her things out of the unit. We tried to resolve the issue through email …
Hello Aaron, we are truly sorry to hear about the frustrations surrounding your daughter's unit. We'd love the opportunity to try and get to the bottom of the situation. Please give us a call at [phone removed] so we can locate the account and fully understand what's going on.
My son item's was place there and then somome broke in the unit. When we went to go check the unit the main entrance gate have been saw off. The customer service shared to call police. There are NO cameras there. Also, the next unit was …
Toby We sincerely apologize for your experience. This is not representative of the type of experience that we want our customers to have. We appreciate the feedback that you have provided us and if we can assist you in anyway further, please do not hesitate to contact us. Thank you
First thing was I couldn't get in the gate. Got a gate code that WOULDN'T WORK!!! Then couldn't get in touch with anyone. I am seriously having second thoughts about this place.
We apologize for the inconvenience you experienced, William. Please contact us at ([phone removed] so we can address the issue with the gate code and ensure a smoother experience for you in the future. Thank you for choosing Red Dot and we look forward to earning those extra stars.
These units get broken into every other day.. cameras never seen to catch anything. I don’t recommend storing anything here.
We apologize for any inconvenience you may have experienced, Maddie. The security of our customers' belongings is our top priority, and we take incidents like these very seriously. We are continuously working to improve our security measures, including reviewing our camera systems.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast3 · 21%
- Professional and courteous3 · 21%
- Price matched the quote1 · 7%
Counted across the 14 four and five star reviews we have read for Storage Rentals of America. A review can mention more than one thing.
In their own words
Very easy to sign up. Easy to get started. Very fair price for the size of the unit. Was sold right away.
Thank you for the great review! We're thrilled that you found our sign-up process and pricing to be easy and fair. We strive to make the rental process as simple and smooth as possible. Thanks for choosing our business!
Miss Jessica was of great help. She went above and beyond to accommodate me. I’ll definitely be back if necessary
Thank you for your kind words about Miss Jessica, we are glad that she provided exceptional service to you. We are always here to help and look forward to seeing you again in the future. Thank you for choosing our business!
Jessica was very nice and helpful and explained everything clearly. Would recommend highly
Thank you for the kind words and recommendation! We strive to provide exceptional customer service and are glad Jessica was able to assist you. We appreciate your support!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- helpful staff17
- security6
- polite staff4
- cameras3
- supervisor2
- clean units2
- code2
- insurance2
- easy access2
What the company says about itself
Taken from Storage Rentals of America’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises a warranty or guaranteesays on their website
Show the text this came from
“…your violation of any representation or warranty contained in these Terms and Conditions”Raw text captured from the page, including any surrounding navigation.