Storage Station
Self-storage facility in Kennewick, Washington
Google rating
4.9
Ratings counted
72
Are 1 or 2 star
1.4%Unusually few
The rating breakdown
1 of the 72 ratings in Google’s published star breakdown for Storage Station are one or two star.
Against other listings in Kennewick
2.0 percentage points lower than the middle of the 18 listings in Kennewick we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 68 | 94.4% | |
| 4 star | 2 | 2.8% | |
| 3 star | 1 | 1.4% | |
| 2 star | 1 | 1.4% | |
| 1 star | 0 | 0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Storage Station at 1.4%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 50%
- Price matched the quote1 · 25%
- Worked hard and fast1 · 25%
Counted across the 4 four and five star reviews we have read for Storage Station. A review can mention more than one thing.
In their own words
Great storage facility with reasonable pricing. The entire process was easy and hassle-free. The location is convenient, and the building and access system are modern, user-friendly, and secure. I’ve had a very positive experience with Storage Station and would highly recommend it.
Thank you for your wonderful review and recommendation! We're so glad to hear you had an easy, hassle-free experience and that you appreciate our convenient location, modern facility, and secure access system. We truly appreciate your business and look forward to serving you again!
Stellar customer service ! Ok so it’s been a long time now and every time I go to the storage station it still feels like the first day I moved in . We had a bit of an over flow situation a they set us up with a perfect solution and a great deal with the moving truck and getting us settled. Easy and fast . May have to invent some new syntax to describe how good this company!
Thank You Jack! It was a pleasure working with you!
Update - they contacted me almost immediately, were extremely respectful and kind and offered to rectify the situation. The reviews are right they're very nice storage units, and the lady who helped us set up was extremely sweet. …
So sorry we missed you. We stepped out of the office for just a few minutes and forgot to put up the sign. Please give us a call. We are more than happy to help you with your move-in.
Very clean and secure! Tyler got us set up within minutes, and we were ready to go. The unit was spotless. Location is great, and access is easy. Highly recommended!
Thank you so much for the review! We're happy to hear that your experience was simple, quick and stress free!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- truck to use8
- secure storage6
- smooth rental process5
- free moving truck4
- smooth move in3
- climate controlled units3
- clean storage3
- thorough explanations2
- sign up process2
- helpful front desk2
What the company says about itself
Taken from Storage Station’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Describes itself as family ownedsays on their website
Show the text this came from
“…nnewick), WA. Privacy Policy About Us Family-Owned Self Storage in Richland, WA Storage”Raw text captured from the page, including any surrounding navigation.
- Advertises 24/7 availabilitysays on their website
Show the text this came from
“…from one convenient I-82 location. 24/7 cameras, individual unit alarms, and a”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- yellowpages.comdirectory
- mapquest.comdirectory
- facebook.comsocial