Tri City Delivery, LLC
Delivery service in Kennewick, Washington
Its address is in Pasco, Washington. It appears here because Google returns it for Kennewick.
Google rating
4.9
Ratings counted
1,034
Are 1 or 2 star
2.2%Around typical
The rating breakdown
23 of the 1,034 ratings in Google’s published star breakdown for Tri City Delivery, LLC are one or two star.
Against other listings in Kennewick
1.2 percentage points lower than the middle of the 18 listings in Kennewick we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 999 | 96.6% | |
| 4 star | 9 | 0.9% | |
| 3 star | 3 | 0.3% | |
| 2 star | 3 | 0.3% | |
| 1 star | 20 | 1.9% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Tri City Delivery, LLC at 2.2%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Tri City Delivery, LLC, counted by matching the words they used.
- Stopped responding2 · 25%
- Damage to belongings1 · 13%
- Late, delayed or a no-show1 · 13%
- Crew conduct1 · 13%
Counted across the 8 one and two star reviews we have read for Tri City Delivery, LLC. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
As a follow up. Absolute garbage company. Has zero customer service. Not only was my product not delivered during delivery window. It has not been delivered at all and there has been zero follow yfrom this shipper. Here is Monday afternoon still no response from shipper after I have left multiple messages. Highly discourage anybody from using this totally unprofessional business. I am leaving a 1 star review because it won't let me generate a negative. I was given a delivery window of between 10am and 2 pm.
They said between 10-2. I called at 1:47 and spoke to Caesar at the office. Literally while I’m on hold with Caesar I get a random call on the other line from the driver saying he’s 5-10 minutes out. I waited two hours after that. Got a call saying their truck broke down. We will get a different driver in an hour. An hour and a half after that I’m in my front yard watering plants and a Tri City Delivery truck slowly passes my house. He hits his hazards and then keeps on driving.
I waited almost a week for a delivery that these guys took possession of and failed to deliver. They rescheduled my delivery multiple times and were a no-show every time I ended up driving down to their facility and picking my product up …
Absolutely horrible customer service. Have had to deal with them twice now for a wayfair delivery…person delivering was clearly on drugs or coming off something, seemed very altered and not with it. Called multiple times requesting a 30min curtesy call before they arrived and no response. Their automated line is a joke, just goes to some guys voicemail. DO NOT USE THEM
We ordered a king size mattress and paid extra for "white glove" service to include set-up and haul-away of old mattress. The TCD drivers showed up, informed us that they couldn't install the new mattress (as they couldn't enter the house, …
Hi Doreen, we understand your frustration. Due to Covid-19, there have been limitations placed on our business and we had to temporary suspend our white glove service. Our company values customer satisfaction and we are working to have white glove service available once again.
You have had my couch for almost 3 weeks and never reached out to schedule a delivery. I had to finally contact Wayfair for them to investigate and attempt many times to reach someone to finally schedule a delivery. And still have to wait …
I didn't pick this Co. to deliver my package but it was given to them. We scheduled an appt to deliver. Day of, they called 1hr AFTER the appt. time window to say they were close by. Not a 30min heads up, like I was told. I went to work …
Hello Roger, we are sorry you had a negative experience with our company. We appreciate your feedback and will use it to improve our service. Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 45%
- Worked hard and fast5 · 25%
- Kept in touch3 · 15%
- Turned up when they said2 · 10%
- Careful with belongings1 · 5%
Counted across the 20 four and five star reviews we have read for Tri City Delivery, LLC. A review can mention more than one thing.
In their own words
Great shipping experience. They kept me informed about pickup time. Once they arrived Dima and Juan were courteous professional and quick.
Hello Rob, Thank you so much for your feedback—we’re glad to hear you had a great … More
Tri City is superb! Joel and Isaac delivered a huge wine fridge to me, which had to be a challenge, and they were skilled, kind, thoughtful, efficient, but most of all really careful. Great job guys. Thank you. 🙏🏻 …
Joel and Isaac were great!! Called ahead, arrived on time. They were polite, professional and helpful. Would absolutely recommend them.
Issac and Joel just delivered a heavy bathroom vanity upstairs and did a great job. They ensured their safety through constant and effective communication with each other. They took great care in all of the logistics ensuring they did nit damage the item, walls or railings. This is my second experience with this company and I would highly recommend them!! Hector and Jose did a great job. Appreciate how well the item is put together.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- friendly staff332
- polite staff133
- mattress setup56
- punctuality54
- efficiency43
- package placement14
- early arrival10
- fast setup8
- packaging removal6