StorageMax Midtown
Self-storage facility in Mobile, Alabama
Google rating
4.9
Ratings counted
131
Are 1 or 2 star
1.5%Unusually few
The rating breakdown
2 of the 131 ratings in Google’s published star breakdown for StorageMax Midtown are one or two star.
Against other listings in Mobile
1.3 percentage points lower than the middle of the 15 listings in Mobile we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 121 | 92.4% | |
| 4 star | 6 | 4.6% | |
| 3 star | 2 | 1.5% | |
| 2 star | 0 | 0% | |
| 1 star | 2 | 1.5% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is StorageMax Midtown at 1.5%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for StorageMax Midtown, counted by matching the words they used.
- Damage to belongings1 · 50%
- Items missing or never delivered1 · 50%
- Crew conduct1 · 50%
Counted across the 2 one and two star reviews we have read for StorageMax Midtown. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I wouldn't recommend this place to anyone...I let the old manager, John, have a key to my unit because I lost my keys and he had to cut my lock off-this worked out ok while he was manager...but then stuff started disappearing out of my unit when Heather and her husband (I think his name is John also) took over after the old manager John left.
Thank you so much for your kind words! We strive to provide a welcoming and clean environment for all of our tenants. We appreciate your recommendation and look forward to serving you in the future. -MaxTeam Management
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 14%
- Worked hard and fast2 · 10%
Counted across the 21 four and five star reviews we have read for StorageMax Midtown. A review can mention more than one thing.
In their own words
Top tier staff always looking out for you and your needs. Place is very well kept and maintained, by hard working staff. Building has very easy access to storage units with rolling carts to make your life easier. The location of this …
Thank you so much for your kind words! We are delighted to hear that you had a positive experience with our staff and found our facility convenient and well-maintained. We always strive to make our customers' lives easier and we're glad to hear that our rolling carts and easy access to storage…
Great storage facility. Clean grounds and courteous lady at the front desk! So kind and helpful !!!
Hi, Carrie. Your feedback is highly appreciated. Thank you for the review!
Everyone knows that a place can be great, but the staff can truly make or break it. Let me tell you — this place has it all. From a great location and convenient access, to a clean facility, an easy sign-up process, and tons of amenities. But honestly, that’s not even the best part. The best part? The employees. I’ve traveled a lot for work, and Heather has genuinely been the most amazing person to work with and chat with.
Thank you so much for your kind words! We are thrilled to hear that you are enjoying your experience with us, from our convenient location and amenities to our friendly and helpful staff, especially Heather and Amanda.
The manager at this facility, Heather, needs to be recognized. After another difficult military move, she made everything easy, stress-free, and even pleasant, which is saying a lot when you're dealing with moving and storage. She’s professional, patient, genuinely kind, takes pride in her work, and truly cares about her customers. The facility itself is clean, secure, and well-maintained, but it’s Heather who makes this place great.
Thank you so much for your kind words! We are thrilled to hear that Heather was able to make your moving and storage experience easy and stress-free. We will be sure to recognize her for her professionalism, patience, and genuine care for our customers.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff19
- renting16
- small unit14
- clean environment5
- large carts5
- secure facility5
- well lit2
- reliable management2
- easy moving2
- temperature controlled2