STORE on Baseline
Self-storage facility in Roseville, California
Google rating
4.7
Ratings counted
168
Are 1 or 2 star
8.3%Above typical
The rating breakdown
14 of the 168 ratings in Google’s published star breakdown for STORE on Baseline are one or two star.
Against other listings in Roseville
6.5 percentage points higher than the middle of the 14 listings in Roseville we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 151 | 89.9% | |
| 4 star | 3 | 1.8% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 1.2% | |
| 1 star | 12 | 7.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is STORE on Baseline at 8.3%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for STORE on Baseline, counted by matching the words they used.
- Crew conduct3 · 33%
- Damage to belongings1 · 11%
- Items missing or never delivered1 · 11%
Counted across the 9 one and two star reviews we have read for STORE on Baseline. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I have been renting a 10'x10' unit from this facility since before it was bought out by Public Storage, the only change they made was to raise my rent by $40 a month. I figured fine, whatever, its going to just be easier to accept that rather than take the time and expense of moving everything out to a different storage facility for a better price.
Hi James — I’m sorry to hear this. This property is now under new ownership/management (STORE) and we take safety and security seriously. We’d love the opportunity to earn back your trust by providing.... a … More
I had a very disappointing experience here, primarily due to the manager’s behavior. When I asked about canceling my contract and vacating my unit, I was instructed to remove my belongings and sweep it out. I followed those directions—I removed the few items I had stored and swept the unit, including clearing out cobwebs that had built up during my four-month stay. Based on her passive aggressive attitude on our initial interaction, I knew to take a picture of my unit afterwards jussssst in case.
We appreciate your feedback, Zach. If you would like to discuss your experience further, we will be reaching out as this is not the service we expect out of our teams. We apologize for your experience and will aim to do better moving forward.
PREDATORY AND SCAMMY — DO NOT DO BUSINESS HERE! I went into STOR storage to inquire about a rental unit and was presented with a few options. To proceed with the application process, they asked for my ID and asked "what card would you like to put on file for your rental payments." This seemed standard at the moment, but it was a trap. They drafted a lease agreement, but upon reading it, I rejected the terms.
We appreciate your feedback, Ahmed. If you would like to discuss your experience further, don't hesitate to reach out to us at ([phone removed] or [email removed] We would love the opportunity to resolve any issues.
Had a great experience here until the new ownership/company took over. Since then, there have been random price changes with little to no communication. I’ve left nearly a dozen voicemails trying to get clarification and have yet to receive a response. Office hours say they’re open, yet every time I’ve stopped by, no one has been there. The only time I finally got a call back was to accuse me of being on the property at 1am, which was completely false.
Thank you for sharing your thoughts, Troyal. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at ([phone removed].
I don't know what has changed, whether it's ownership or something else, but just in the last couple of years of renting here, our tiny storage space has changed from just over $100 to over $200! I will be leaving immediately for a different local storage company. This place is not worth the price they charge!! Within a span of a couple of months, our stuff is always covered in a thick layer of dust.
Hi Chris— This location is now under new ownership/management (STORE), we don't do surprise big price hikes like the other guys. We’d love the opportunity to earn back your trust by providing.... a … More
The employees are helpful and the gates do their job, but the price hikes are just outrageous! In a year I've had over a 200% price increase and only once was I given a month's notice as per state law. It's seriously so predatory you have to agree to an unlimited and unregulated amount of price increases just to have a unit at all.
Hi, Literal. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at STORE on Baseline and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
New manager is very short and rude. If you want customer service I would recommend to not use the Store Storage. Also a little odd they have a little over 140 reviews in about 2 weeks of taking over.
Hi, Kosomoto. We are sorry to hear that we didn’t meet your expectation. We have very high expectations at STORE on Baseline and would love the opportunity to improve. Please get in touch with us at ([phone removed]!
Rent was under $200 1.5 years ago and it has raised I believe 4-5 times now to: $450 plus insurance and other minor fees. …
Thank you for sharing your thoughts, Mypo. We’d love to hear how we could earn 5 stars from you. If there's anything we can do to improve your experience, please feel free to give us a call at ([phone removed].
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous2 · 15%
- Price matched the quote1 · 8%
- Worked hard and fast1 · 8%
Counted across the 13 four and five star reviews we have read for STORE on Baseline. A review can mention more than one thing.
In their own words
Felicia and James are a wonderful Duo! I had to vacate my apartment and was stressing out about all my items. I had to act quick and get a unit and I never had one before and they made me feel like I just made the best choice they genuinely cared about me and my goods and answered all my questions.
Hi, Juan. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
This is a very clean and well kept storage facility the staff is very friendly and welcoming any requests that they can provide for the customer is professionally assisted I would recommend this location at the top of the list
Hi, Kenyatta. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
I came your Store looking for a clean , safe and at reasonable price and was very pleased with the the and the young woman working there I think her name was Felicia..Great store and excellent customer service..
Hi, Alanda. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!
I have been a customer for a couple of years now and have had no issues. Felicia has been wonderful to work with and has shown us that we are not just a number we are valuable customers. These days customer service like this is hard to find! Our items are safe and the fees are affordable, all storage needs are met when u rent here!
Hi, Toni. We appreciate the kind words and are glad we could provide you with a positive experience!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- rent16
- sweet staff15
- safety7
- new ownership6
- patient staff5
- new managers3
- pleasantness3
- efficiency3
- rental process3
- office team2
What the company says about itself
Taken from STORE on Baseline’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- States how long it has tradedsays on their website
Show the text this came from
“CPA, Controller Read Bio Kathy brings over 30 years of financial expertise to STORE Managem”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- superpages.comdirectory
- mapquest.comdirectory
- yelp.comreviews
- birdeye.comreviews
- yellowpages.comdirectory