Summit Moving and Storage

⭐ 1 Star Extremely disappointing experience — would not recommend. Paid over $8k for packing and moving. 4 times more than what was quoted for a 2 bedroom condo. I hired Summit for what should have been a straightforward packing and moving job from a two bedroom condo to a storage facility less than a mile away. The process was unprofessional from start to finish. The team arrived hours late every single day.

WORST MOVING COMPANY EVERY! DONT USE THEM! They broke several pieces of our furniture, they put holes in our walls and then when contacting management they were rude and were not helpful when trying to figure out how to compensate for all the damage. Edit: WORST MOVERS EVER! Don't use them! They broke several pieces of our furniture, they put holes in our walls and then when contacting management they were rude and were not helpful when trying to figure out how to compensate for all the damage.

I spoke with Dave twice about my move on June 15th. He said “there is no better deal, than what they were offering.” I was convinced and completed the forms and deposit to be booked. I was told that they would confirm a couple days before the move date. I never received texts or emails so I decided to call the day before to confirm everything is okay. I called the number on the site and left a voicemail out of concern.

Christopher Osorio canceled my move 90 minutes into my moving window. He said he was backed up due to the weather the day before, and that he couldn't make it between the 8am and 10am slot. He offered to move me on the next day, which was a Sunday during the same time window, and suggested that I find another moving company for the day. I was very disappointed and angry that he would cancel on such short notice. I had booked this move 6 weeks in advance.

After having a bad experience in the past with another company, I spent lots of time interviewing moving companies over the phone. I talked to Wesley from Summit quite a few times, and he was super professional and answered all my questions. I just knew I would have a better experience, but sadly, I did not. Because of the timing of the move, my family was affected by the government shutdown. This gave me a limited budget to work with.

They broke multiple pieces of furniture, were lazy and sat around wasting time while they were being paid hourly, they damaged the walls in the house we were moving out of. Management was rude over the phone saying that we can just file a claim for the broken things. They pretty much acted like they didn’t care. I do not recommend using this company to move your house or anything for that matter. If there was a 0 star review that’s what I would give them.

If I could give ZERO stars I would! Buyers BEWARE! This company hired workers off Craigslist the morning of my move! The mover showed up in Crocs! They took ALL DAY and expected me to pay for a 14 hour move which at best should’ve taken a maximum 8 hours. I have several items broken. Because I didn’t agree with the bill they took off in the truck with my items and are now trying to charge me even more money to get my items back. I had to ask the police to intervene when one of the workers got in my face.

I was incredibly confident with them when planning my move. They were professional and friendly on the phone. The problems arose with loading. They did not properly protect our items--specifically a peloton bike--and admitted to fault when they unloaded and found the screen and handlebars destroyed. They also damaged my large custom fish tank. Still, even though they admit it was their fault.......their claims process says they only pay about $100 in damages for the nearly $1500 in damage I claimed.