Sunnyvale Movers
Mover in Sunnyvale, California
Google rating
4.1
Ratings counted
15
Are 1 or 2 star
Not enough ratings
The rating breakdown
Google shows 15 ratings for this business. Below twenty, a percentage swings too far on a single review to mean anything, so we don’t publish one. 3 of those are one or two star.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 11 | 73.3% | |
| 4 star | 1 | 6.7% | |
| 3 star | 0 | 0% | |
| 2 star | 0 | 0% | |
| 1 star | 3 | 20.0% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Sunnyvale Movers, counted by matching the words they used.
- Damage to belongings1 · 33%
Counted across the 3 one and two star reviews we have read for Sunnyvale Movers. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
These guy’s didn’t meet my expectations. Took forever and some of our items got damaged. Edit in response to reply: Gasp! YOU LIAR! Just lost another star! We used Sunnyvale Movers to move from a studio in Mountain View to a townhouse in Sunnyvale in September of 2019. Here is a photo of the drawer and bed frame that was damaged during our move. I’ll attach proof of purchase shortly.
You are obviously mistaken us for some other company or maybe you are our competitor. Thank you.
They claim to be open 24 hours (and their messaging system says they will return calls promptly) , but after calling multiple times and leaving voicemails, no one answers or returns my calls. I was looking to support a local Sunnyvale business, so I’m sad to have to look elsewhere
You are obviously mistaken us for some other company or maybe you are our competitor. Thank you.
We scheduled a moving appointment two weeks ago, but they told us on the moving day in the afternoon that they can’t come.
You are obviously mistaken us for some other company or maybe you are our competitor. Thank you.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Worked hard and fast6 · 67%
- Professional and courteous4 · 44%
- Careful with belongings3 · 33%
- Turned up when they said2 · 22%
- Kept in touch1 · 11%
Counted across the 9 four and five star reviews we have read for Sunnyvale Movers. A review can mention more than one thing.
In their own words
Two of our best friends just moved in with us. They called multiple places but Sunnyvale Movers responded right away! The day of, Tony and Robert came in and were FANTASTIC!! Quick, on task, polite, careful with their belongings, and communicate well with us the whole move. Set aside the whole day to move things, didn't even take half! I can't recommend them enough!
Hi Heather, Thank you for leaving a 5-Stars review. At Sunnyvale Movers, we continuously … More
We moved our three bedroom home to another location in Sunnyvale. The movers were punctual, responsive, and flexible throughout the entire process. Very pleasant to deal with. This was a stress-free move.
Thank you for your comment . It is our daily goal to provide the best service to all of our clients.
They got to work and were incredibly fast! We felt bad because we had some last minute packing to do, but they were able to work around us and get a lot done. They wrapped our furniture in moving blankets and shrink wrap when appropriate, and quickly moved everything into the truck. Once we arrived at our new home, they unloaded everything quickly, placing furniture where my husband had described earlier. Since we had started in the morning and it was early afternoon, we provided lunch and they were very gracious.
We have moved twice in the last year and used a different highly rated moving company the previous time. Our experience with Sunnyvale Movers was vastly superior. The movers were quick and professional and the price was much better. We're very happy we went with Sunnyvale Movers this time.
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- communication2
- careful with belongings2
- competent movers2
- booking2