Swan Moving & Storage Inc.
Google rating
4.7
Ratings counted
214
Are 1 or 2 star
7.0%Above typical
The rating breakdown
15 of the 214 ratings in Google’s published star breakdown for Swan Moving & Storage Inc. are one or two star.
Against other listings in Guelph
1.2 percentage points higher than the middle of the 13 listings in Guelph we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 190 | 88.8% | |
| 4 star | 9 | 4.2% | |
| 3 star | 0 | 0% | |
| 2 star | 2 | 0.9% | |
| 1 star | 13 | 6.1% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is Swan Moving & Storage Inc. at 7.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for Swan Moving & Storage Inc., counted by matching the words they used.
- Price rose after the quote2 · 25%
- Crew conduct2 · 25%
- Items missing or never delivered1 · 13%
Counted across the 8 one and two star reviews we have read for Swan Moving & Storage Inc.. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
I recommended this company to my family for their move, and they happily chose them... confident that I did my due diligence to suggest the best service possible. What a HUGE disappointment!!! I had to hear about the following: - They were quoted and then charged significantly more than the quoted amount - They had items of furniture, tools, electronics, and plants left behind at the pickup location... so they ultimately had to get help from others to move these items.
I was dismayed when the salesman showed up to walk through our house (AKA safe haven) at the height of COVID19 with ZERO protective gear on. I'm now going to spend the next two weeks anxious about the possibility of myself and my family contracting this terrifying virus...how many other homes has this guy walked through, after all? Extremely unprofessional and irresponsible!
Sorry to hear about your experience. I can ensure you that this has been addressed with all sales staff. We are very serious about the safety of our community. It has been a journey trying to navigate a business through these times. I can … More
BUYER BEWARE**** We were over charged by $300 and the job was not done. We made a deal for $1050 + 10% (if the job went over time) +HST. That should have been Approx $1300. That …
Movers showed up to my building and one of them threatened my maintenance man for parking where they wanted to park. A rough looking person who you wouldn’t want in your home.
Mark. There are two sides to every story. We tried to be polite. Poor communication on both sides led to heated words. You were right to call our office with your concerns. We did try to solve this as amicably as possible.
Drivers think they're in a Nascar, whipping around corners and almost hitting people walking across the road. Owners do not care about the public or its saftey.
We are so sorry to hear about your experience with our driver. We take these matters very seriously and address every issue notified to us. Publics safety is very important us.
Had some Furniture in storage. They charge 2 hours 2 take it to the doc the loading dock. For work that took only 10 minutes
Hi Craig, unfortunately we are not a self storage company and these charges were explained to you prior to your move. Best of luck in your future
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous9 · 56%
- Worked hard and fast7 · 44%
- Careful with belongings3 · 19%
- Turned up when they said2 · 13%
- Kept in touch1 · 6%
Counted across the 16 four and five star reviews we have read for Swan Moving & Storage Inc.. A review can mention more than one thing.
In their own words
Used Swan moving for a commercial move and a residential move in the last two months. Both engagements were excellent. Dan and his crew know exactly what they are doing. They were on time, professional, and gave us a lot of peace of mind. I strongly recommend Swan Moving.
Thank you for the kind words Devin. It was a pleasure to work with you.
Thank you so much to Swan Movers for helping us remove our contents after a flood and store them safely until our renos were completed. Mandy was so helpful in providing us a quote quickly and communicating with us throughout the process. …
Thank you so much for the kind words Rosana. You and Scott were a pleasure to work with.
We've used Swan Moving twice now and they were fantastic both times. Very professional, courteous, helpful, and no damage to any of our belongings. Definitely recommend to anyone moving around the Guelph area!
Thank you so much for the kind review. We wish you nothing but the best in your new home.
I would recommend SWAN Movers in a heartbeat! They were respectful, professional, kind, and incredibly competent. Their care, efficiency, and willingness to go the extra mile made all the difference. It was clear they take great pride in their work, and it showed in every interaction. They made the stress of moving so much easier.
Sly. Thank you for your 5 STAR review. The things you comment on are exactly the things we try to excel at. Excellent service promotes return business. Thank you for your trust and kind words. Mike Swan
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- courteous staff17
- reasonable quote8
- kind movers8
- accurate quote7
- smooth move7
- diligent movers3
- furniture moving3
- no hidden cost2
- flexible scheduling2