The Armstrong Company

Had a bad experience with these movers. They were about three hours late to showing up and regularly took hour long breaks. We found out after the fact that they had put down all our new furniture as being "dented, cracked, chipped, heavily used" for any high value item, which would have made it very tough if we had ended up having a dispute with the moving company if our items had been damaged.

We relocated with Armstrong 2 1/2 years ago. The movers dropped some of our furniture down our stairs and cause damage to the stairwell, walls and ceiling. They also drug the furniture across our hardwood floors causing dense throughout. We submitted the claim as we were instructed. Over the course of 2 1/2 years they’ve had people come out and look. We got quotes. They even agreed to pay for the damages after we received estimates. I have it in writing. In October they said the check was on the way.

The packing and getting everything into the truck was an easy simple process and the workers were great. But they were suppose to have our truck in Colorado and put into storage by July 8, 2020 and we get a phone call from our military coordinator on July 10th that there was an issue with the truck and it was still in Baton Rouge. Next delivery date we got for our belongings was July 14th and we get another phone call from our coordinator that there was another issue with the driver/truck.

A disaster! I have never filed a claim form in 40 years of moving within the US (5 times)and 2 times moving to and from Europe. My recent move in May/June 2021 by Armstrong Relocation from New Orleans, LA to Pittsburgh, PA has left me with 2 pieces of antique furniture lost ( never recovered) both of which I had owned for over 20 years, 2 Windsor chairs broken, 1marble top to antique secretary broken into 3 pieces, pieces broken off 1 antique gold-leaf mirror, a piece broken off a carved wooden wall hanging, and a…

Warning! Do not use this company for your move! I can't begin to tell you how much of a nightmare experience we had trying to move from New Orleans to Houston. While they did a great job packing up our home, the delivery experience was awful and time consuming. They first postponed the promised delivery date by five days because the driver had a personal problem. When they arrived five days later they ignored the instructions on how and when to deliver to our building.

If for some reason, you MUST use this company, please do yourself a favor and buy the premium insurance package they peddle because YOU WILL NEED IT! 4 months since our move with Armstrong Relocation in Baton Rouge and we are STILL working out the settlement with United Corporate for the damage done to our personal property. This company does not care about you or your property; they will tell you anything you want to hear to get your contract signed and your money in their hands.

I had a very disappointing experience with Mayflower Armstrong (Baton Rouge) and their New Orleans partner Crescent City Moving. I paid about $10,000 for a full-service move and expected the professional standards associated with the Mayflower Armstrong name. Unfortunately, many of the basic standards were not followed. There was no digital inventory and no parts box, and the inventory was handwritten on old United forms that were largely unreadable.

The packers left a lot of stuff not packed so our loaders had to pack it. Then the truck came a day late and to full to fit everything. Now it's 5:30pm and we're still waiting for a second truck. The only good thing was their workers were respectful and efficient. *edit they showed up at 10pm and we're able to load everything under 1hr. Seems they had a lack of communication with the driver and should not of hired him because he never had enough room on the truck.