The Armstrong Company
Moving and storage service in Jackson, Mississippi
Its address is in Madison, Mississippi. It appears here because Google returns it for Jackson.
Google rating
4.4
Ratings counted
60
Are 1 or 2 star
15.0%Well above typical
The rating breakdown
9 of the 60 ratings in Google’s published star breakdown for The Armstrong Company are one or two star.
Against other listings in Jackson
13.9 percentage points higher than the middle of the 17 listings in Jackson we can publish a rate for.
Google’s published star breakdown
| Rating | Distribution | Count | Share |
|---|---|---|---|
| 5 star | 50 | 83.3% | |
| 4 star | 0 | 0% | |
| 3 star | 1 | 1.7% | |
| 2 star | 2 | 3.3% | |
| 1 star | 7 | 11.7% |
Counts as published by Google in its star breakdown, not the reviews we have read. Google also publishes a review count, which does not always match this total. Each row is rounded on its own, so the shares need not add to exactly 100%.
- 0–5%
- 7,048
- 5–10%
- 1,993
- 10–20%
- 1,265
- 20%+
- 454
The marker is The Armstrong Company at 15.0%. The typical mover among the 10,760 we can publish a rate for sits at 3.0%.
Every company with at least 20 ratings in Google’s published star breakdown. Rates come from those breakdowns, not from the reviews we have read.
What the complaints say
Moving goes wrong in a small number of specific ways. These are the ones reviewers describe in the low-star reviews we have read for The Armstrong Company, counted by matching the words they used.
- Crew conduct2 · 33%
- Damage to belongings1 · 17%
- Late, delayed or a no-show1 · 17%
Counted across the 6 one and two star reviews we have read for The Armstrong Company. A review can describe more than one problem, so these do not add to 100%. Each share is rounded on its own.
In their own words
First, the man who did our estimate was a poor judge of how much we had to move, while bragging about his years of experience. Second, the movers verbally insulted us and cursed us both in our old house and our new house. Third, we are still finding boxes that were grossly mislabeled and items that were scuffed or packed upside down or packed without regard. Fourth, the claims process for damages has been a very hands-off process. Nothing was considered in our favor.
Mr. and Mrs. Houston, I understand your frustration. The reason for the visual survey is to provide an accurate assessment of the items to be moved. Mislabeling of boxes is never intentional and placement of items can be a challenge when … More
We booked our moving 4 months in advance and was told that we would have our stuff in a 8 day window. The people there never called to tell us our stuff was delayed. We had to call daily for updates. They have now told us we will get our …
Mitul, we are sorry to hear that your experience with Armstrong was anything less than exceptional. To continue discussing your recent move please feel free to reach out at [phone removed].
I would give 0 stars if it were an option. The walk through with Philip went fine. He recommended 4 guys since our house was almost 3,000 square feet. I paid up front $1,543.00 for 4 guys ($200 an hour) for 7 hours plus $108.00 for mattress boxes and $35.00 fuel charge for a local move that was less than 10 miles. The guys showed up with 2 tiny box trucks. I immediately asked if everything would fit.
Did not move all of our items. Left them in their warehouse 6+ weeks. Delivered two items to the wrong address after clearly stating they did NOT go to that address. Dodged questions during the whole process. No straightforward answers. Takes absolutely NO responsibility for their shortcomings. And sugar coats it with that thick southern honey it's fine the whole damn time.
Natasha, if you have not already, please contact the office as this is not the kind of experience we want you to have with our team. We can be reached at [phone removed].
This company is dishonest, does not show up for appointments and blames you, the customer, for their failure. A wasted day of sitting waiting on a walk-through, rude and dishonest customer service. I cannot emphasize DISHONEST enough. Beware.
We recently moved from Madison, MS to another state, and chose Armstrong/United as our movers. This was not a corporate relocation, this was a family who saved our money for a big move, and paid for it ourselves. This was not our first …
Andrea, we are very sorry to hear about your experience with our team as we strive to make every customer interaction great. We trust you have settled into your new home successfully and that the claims process has been resolved to your satisfaction.
What satisfied customers point to
The same method, applied to the four and five star reviews. Most movers are praised for the same handful of things, so what is missing here is often as telling as what is present.
- Professional and courteous3 · 38%
- Worked hard and fast2 · 25%
Counted across the 8 four and five star reviews we have read for The Armstrong Company. A review can mention more than one thing.
In their own words
Armstrong offers every service you can think of and top that off with the best customer … Moving can be stressful, but the Madison, MS team is there for you every step of the way! Very friendly and efficient!
JJ, thank you for sharing your experience with us! We are always so pleased to hear of another positive encounter with our team. Enjoy your new home and thank you for choosing Armstrong!
After more than 30 years of military service and many military moves, this was our final household goods move and I can say without hesitation that Armstrong in Madison, Mississippi represented what a professional moving company should be. Unfortunately, the move from South Carolina to Mississippi had already become a terrible experience before Armstrong Madison received our household goods. Those problems were not created by Armstrong, and they will be addressed separately.
Charles, thank you for your wonderful review! We are honored to have been part of your final military move and appreciate your recognition of our team’s professionalism and dedication. We wish you all the best in this new chapter. Thank you for choosing The Armstrong Company!
Armstrong moved a household from Meridian to Flowood. They estimated $5000. Of the move turned out to be more they’d bill the extra. Likewise, if it turned out to be less, they’d refund any overpayment. About two weeks after the move, a refund of $1000 was mailed back. Hard workers. Great integrity.
Thank you, Francis, for sharing your experience with us. We are delighted to hear that our team provided you with excellent service during your move from Meridian to Flowood. Our commitment to integrity is at the core of what we do. We … More
After comparing multiple interstate movers, United Van Lines/Armstrong were the best priced. From the initial questionnaire consultant (Jermaine) to working with a moving coordinator (Terri) to working with the driver, Thomas, all processes …
Thank you for choosing The Armstrong Company for your interstate move, Alan! We're thrilled to hear that Jermaine, Terri and Thomas provided you with top-notch service. Our team takes pride in ensuring a smooth moving experience for our customers. Enjoy your new home!
What Google’s own summary highlights
Google surfaces topics it finds across a business’s reviews. They skew positive across every mover we hold, so treat them as a summary of what this company is praised for rather than a balanced picture.
- pricing6
- boxes5
- unloading3
- fantastic staff3
- crew3
- hard workers2
- household goods2
- nice people2
- packing2
What the company says about itself
Taken from The Armstrong Company’s own website. These are statements the business makes, not things we have verified — we have no way to check them, and neither claim nor absence should be read as a finding.
- Advertises free estimatessays on their website
Show the text this came from
“…culturally-rich. Contact us today for a free quote! Whether you’re moving from Jacks”Raw text captured from the page, including any surrounding navigation.
- States how long it has tradedsays on their website
Show the text this came from
“…by your side, you can always expect: Over 68 years of experience in the business A network”Raw text captured from the page, including any surrounding navigation.
Where else this company appears
Pages elsewhere that name this business. Matched on name and location, so a listing here is a lead worth checking rather than a confirmed identity.
- mapquest.comdirectory
- yelp.comreviews
- yellowpages.comdirectory
- superpages.comdirectory
- facebook.comsocial